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Chase Zelle glitch class action lawsuit overview:
- Who: Ronald Stoll filed a class action lawsuit against JPMorgan Chase Bank and Early Warning Services LLC d/b/a Zellpay.com.
- Why: Stoll claims Chase customers were deprived access to their funds on June 1 after being double debited for without limitation payments authorized by Zelle, due to a service malfunction with the peer-to-peer payment platform that he claims was caused by negligence.
- Where: The class action lawsuit was filed in New York federal court.
Chase Bank customers were subjected to double debits of payments from their accounts on or about June 1 due to a service malfunction on the peer-to-peer payment network, Zelle Network at Chase, a new class action lawsuit alleges.
Plaintiff Ronald Stoll claims Chase customers, in addition to being deprived access to funds that were rightfully theirs, were unable to obtain information about the true status of their account balances due to extended wait times.
Stoll argues Chase customers ultimately suffered “financial hardship, bounced checks, charges, general confusion and emotional and mental distress” on account of Chase and Zelle’s allegedly unlawful and negligent conduct.
“Defendant was aware that its customers depended upon the proper functioning of Zelle and regularly used Zelle for fundamental transactions, such as rent payments,” the Chase class action states.
Stoll wants to represent a nationwide class and New York subclass of Chase customers whose accounts were affected by the service malfunction involving Zelle on June 1, 2023.
Duplicate debits from Chase bank accounts reversed on or about June 2, says class action
Stoll argues that himself and other Chase customers began noticing on June 1 that without limitation payments they had authorized to be made on Zelle had been twice-debited from their Chase accounts.
“Upon information and belief, as a result of the Service Malfunction, numerous Chase customers began complaining of missing funds and unexpected negative balances,” the Chase class action states.
The duplicate debits from the Chase accounts were ultimately reversed on or about June 2, according to the Chase class action.
Stoll claims Chase and Zelle are guilty of breach of fiduciary duty, unjust enrichment, breach of contract, and negligence, and of violating New York General Business Law.
Plaintiff is demanding a jury trial and requesting declaratory and injunctive relief along with an award of actual, nominal, consequential, punitive, and treble damages for himself and all class members.
A separate class action lawsuit was filed against Chase and Zelle last month by a consumer arguing the companies failed to adequately protect and reimburse their customers from and after instances of Zelle fraud.
Was your Chase bank account affected by the Zelle service malfunction on or about June 1? Let us know in the comments!
The plaintiff is represented by Peretz Bronstein of Bronstein, Gewirtz & Grossman, LLC.
The Chase Zelle glitch class action lawsuit is Stoll, et al. v. JPMorgan Chase Bank, N.A. D/B/A Chase Bank, et al., Case No. 1:23-cv-04149, in the U.S. District Court for the Eastern District of New York.
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97 thoughts onChase class action claims Zelle glitch caused double payment debits
Chase Bank closed my account I reported fraudulent charges on my account and they credited me back and then reversed the charges back to my account totally over 600$ I disputed the charges back and they did nothing but closed my account making me owning them over 600$
Me too but I’m looking at 20,000$ there . They closed my acount then sent a letter.
Chase close my accou an I had no account with Bella I tried to reach out to them let them know the was holding my money total amount$20k that was not returned to me. Please notify me once. You decided the date to file application thank you
My chase account is closed but chase continues to charge late payments and interest charges on over 1600 dollars charges (200.00 dollars charges back to back on the same day and 300.00 dollars the next day ) I tried disputing the transaction even though Chase would lock my account over Zelle transaction until I call them to verify my identity but I have had someone try to open fraudulent account in my name with Wells Fargo, American Express, Capital One, and I received cards from GO2Bank, Net-spend, and also watch out for scams on Cash app, and PayPal as well
My chase account was too in fact chase would locked my account over fraudulent Zelle transactions until you called them to verify your identity but I still had dispute transactions totaling over 1600 dollars by my chase account is closed but chase still charges that account late payments and interest fees on transactions I didn’t make I already had someone try to open other accounts in my name so chase you had data breach some where
FOR ME IT’S BEEN IDENTITY THEFT THROUGH BACKING TRANSFER AND WITHDRAW
My account was affected also
I want to hoping the class action
Chase closed my account because I reported fraud and kept my money
They closed my account without informing me as to why it was closed. Paid my child support and had me wait a whole three weeks before receiving a cashiers check after my phone bill and rent were late and had to pay more to reconnect and penalties for late payment.
They closed my account without informing me as to why it was closed. Paid my child support and had me wait a whole three weeks before receiving a cashiers check after my phone bill and rent were late and had to pay more to reconnect and penalties for late payment.