Chase class action claims Zelle glitch caused double payment debits

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Chase Zelle glitch class action lawsuit overview: 

• Who: Ronald Stoll filed a class action lawsuit against JPMorgan Chase Bank and Early Warning Services LLC d/b/a Zellpay.com. 
• Why: Stoll claims Chase customers were deprived access to their funds on June 1 after being double debited for without limitation payments authorized by Zelle, due to a service malfunction with the peer-to-peer payment platform that he claims was caused by negligence. 
• Where: The class action lawsuit was filed in New York federal court.

Chase Bank customers were subjected to double debits of payments from their accounts on or about June 1 due to a service malfunction on the peer-to-peer payment network, Zelle Network at Chase, a new class action lawsuit alleges. 

Plaintiff Ronald Stoll claims Chase customers, in addition to being deprived access to funds that were rightfully theirs, were unable to obtain information about the true status of their account balances due to extended wait times.

Stoll argues Chase customers ultimately suffered “financial hardship, bounced checks, charges, general confusion and emotional and mental distress” on account of Chase and Zelle’s allegedly unlawful and negligent conduct. 

“Defendant was aware that its customers depended upon the proper functioning of Zelle and regularly used Zelle for fundamental transactions, such as rent payments,” the Chase class action states. 

Stoll wants to represent a nationwide class and New York subclass of Chase customers whose accounts were affected by the service malfunction involving Zelle on June 1, 2023. 

Duplicate debits from Chase bank accounts reversed on or about June 2, says class action

Stoll argues that himself and other Chase customers began noticing on June 1 that without limitation payments they had authorized to be made on Zelle had been twice-debited from their Chase accounts. 

“Upon information and belief, as a result of the Service Malfunction, numerous Chase customers began complaining of missing funds and unexpected negative balances,” the Chase class action states. 

The duplicate debits from the Chase accounts were ultimately reversed on or about June 2, according to the Chase class action. 

Stoll claims Chase and Zelle are guilty of breach of fiduciary duty, unjust enrichment, breach of contract, and negligence, and of violating New York General Business Law. 

Plaintiff is demanding a jury trial and requesting declaratory and injunctive relief along with an award of  actual, nominal, consequential, punitive, and treble damages for himself and all class members. 

A separate class action lawsuit was filed against Chase and Zelle last month by a consumer arguing the companies failed to adequately protect and reimburse their customers from and after instances of Zelle fraud. 

Was your Chase bank account affected by the Zelle service malfunction on or about June 1? Let us know in the comments! 

The plaintiff is represented by Peretz Bronstein of Bronstein, Gewirtz & Grossman, LLC. 

The Chase Zelle glitch class action lawsuit is Stoll, et al. v. JPMorgan Chase Bank, N.A. D/B/A Chase Bank, et al., Case No. 1:23-cv-04149, in the U.S. District Court for the Eastern District of New York.

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