Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
UPDATE:
- This case was dismissed July 26, 2021.
Wyndham timeshare owners have filed a class action lawsuit against the company, accusing it of lying to customers about benefits and subjecting them to aggressive marketing tactics to get them to purchase useless points.
In the most recent Wyndham Vacation Resorts class action lawsuit, timeshare owners David and Thea DuBose say the company defrauds customers both before they sign on to a timeshare and after they have already purchased one.
They claim the company touts that the timeshares are offered at attractively low prices and destinations around the world will be available to timeshare owners. However, the customers say that in reality, it is almost impossible to book a stay at one of Wyndham’s destinations, and it would be cheaper to pay cash for a vacation.
The DuBoses are Georgia residents who say they made their purchase of a Wyndham timeshare on June 23, 2016, in Florida.
They say that while they were on vacation in Panama City, Florida, a Wyndham representative offered them a gift card and encouraged them to attend a timeshare sales presentation.
They explain that they were told the meeting would last only 90 minutes, but instead, the meeting lasted almost all day.
Additionally, a Wyndham sales representative was supposedly assigned to sit with them “on a one-on-one basis” throughout their time at the resort.
Allegedly, the company made a range of fraudulent sales pitches, telling the couple they would “never have to pay for another vacation for the rest fo their lives,” and would save tens of thousands of dollars.
They say the representatives told them they would have access to resorts around the world, particularly at the new Rio Mar, Puerto Rico, resort.
The couple goes on to say they were told they would be able to leave their timeshare to their children.
They were also supposedly told they could resell their points or could make money from the points by renting them.
Allegedly, after being made these offers, they were informed that the offers were being made for one day only.
However, the DuBoses say the offers were misleading for a range of reasons.
They state that points expire annually if they go unused, and timeshare owners are charged maintenance fees that increase regularly. Also, significantly, using their Wyndham points is more expensive than booking a vacation through another, non-Wyndham company.
They also state that frequently, many destinations are not available to timeshare owners because most of the resort space is not given to timeshare owners to use.
The Wyndham timeshare false advertising class action lawsuit says these misrepresentations are the same ones fed to many other customers during the timeshare purchasing processes, even after they purchase.
The DuBoses cite complaints made by other customers, including customers who say they were subjected to extensive pushy sales tactics after they purchased their timeshares.
Allegedly, when they visited resort locations, the customers were required to attend “Owner Update” meeting to access certain amenities. They were allegedly told these meetings would last only 90 minutes, when they really lasted all day.
The Wyndham timeshare owners say that instead of mere updates, these meetings were an effort to get timeshare owners to shell out more money for more points or to access various amenities.
Customers say they felt cornered into buying more points and spending more money because the company made concerted efforts to prevent them from leaving the meetings, and made sure the customers had spent a certain amount of time at the meetings to receive benefits.
Previously, the DuBoses filed a class action lawsuit against Wyndham over these claims in Illinois, but it was dismissed because the court determined that the couple lacked jurisdiction in Illinois.
Now, the couple has filed in Delaware and assert that their claims are timely, per the terms of their contract with the company.
This is not the first time Wyndham has faced claims that the company misleads and takes advantage of customers.
In February, customers filed another Wyndham class action lawsuit similar to the DuBoses’.
Have you ever had a timeshare? Did you have a good experience? Tell us in the comments below.
David and Thea DuBose are represented by Herbert Mondros of Margoolis Edelstein; Howard B. Brossnitz of the Law Offices of Howard B. Prossnitz; and Adam Szulczewski.
The Wyndham Timeshare Marketing Tactics Class Action Lawsuit is David DuBose, et al. v. Wyndham Vacation Resorts Inc., Case No. 1:20-cv-01118-UNA, in the U.S. District Court for the District of Delaware.
Read About More Class Action Lawsuits & Class Action Settlements:
Wise Foods Class Action Lawsuit Says Cheddar and Sour Cream Chips Are Artificially Flavored
Navajo Nation Files Lawsuit Over Arizona Vote-By-Mail Deadline
Exxon and PBF Energy Reach $4.4M California Wage and Hour Settlement
404 thoughts onWyndham Timeshare Class Action Lawsuit Alleges High-Pressure Sales Tactics
Like everyone else we were told there was a ninety minute presentation that took the entire day. Then fed an entire bill of lies and half truths, such as there are no fees other than the monthly maintenance, that we had access to all these different resorts which most of the ones they said yeah we have some there don’t exist, that we would be getting a large number of “bonus points” to use on dream trips (didn’t tell us they were only good for one year). Of course we are on a trip and didn’t realize the exit period was only 14 days not 30 as was insinuated. Or that it being a simple resale to get out was entirely a lie. They want us to send them another grand just to see the exit contract!! I have never in my life heard of having to pay BEFORE seeing the contract you are paying for. This company is literally nothing but a well decorated con and should be treated as such by the FTC
Oh and they were not to charge anything to my card they used for a “origination service fee” that they have continually charged several hundred to a month and for some reason my card company will not block them
In Orlando Florida we went to the “hour and a half” presentation. They claimed that everything we heard about timeshares before was not what Wyndham Club is about.
They crossed off the words, “escalating fees”. They crossed off, “limitation on available days”. They crossed off “can’t sell the points.”. They crossed off “increasing fees”.
So we thought well maybe this is something different .
Of course they said this is a today only opportunity and that if we wanted to be club Wyndham members we would need to decide today
Unfortunately, we did decide to put down a down payment and agreed to finish paying for the points at a later date.. so they set up a revolving line of credit to be paid monthly in case we didn’t cover the balance due within a couple of weeks
So we doc u -signed after a 30 minute review with another one of their people via zoom call.
They gave us a book that had all of their vacation locations listed and also said there were many others available that were online
Of course, when we finally read through the contract, Word for Word, we realized it was a huge mistake. There were definitely fees, and they had monthly meetings to decide on additional fees based on the contract. It also said yes you can sell your timeshare points as long as you retain 67,000 points. Of course that’s ridiculous. Then you would still be getting charged fees.
Also, I noted on the contract that the fees are based on a lot of interesting costs, such as “bad debt” to the tune of $26 million.
What a joke
Of course, we quickly sent a certified letter with a return receipt to their office per the contract so that we could resend our contract.
We got our down payment refunded, but it took about 20 days which is ridiculous
I’m going to follow up with the credit agencies to make sure there’s no lines of credit out there for Wyndham because I noted above comments. Some of the victims did have that happened to them.
It’s a shame in this country that has laws against this kind of criminal activity. We can’t get it stopped.
That should be RESCIND” our contract. Auto correct error.
I am currently in same situation. Pressured and lied to with freebies that never came through. This people are fraudulent and need to brought to book
We were scammed into this toxic contract as well during our vacation trip at FL in late 2022. Could not use their vacation product at all. The agents lie thru their teeth, very dishonest, misrepresent their features to sell. Totally not trustworthy and nobody should walk into these. We made a HUGE mistaken signing up and we discovered the horror just few months after we signed the contracts. We cannot get thembto cancel yet. Their finance department will harass everyday calling to pay but their certified wyndham exit program has people just saying I cannot exit! Seriously? They pay people to say this. There is a termination clause in the owner’s contract agreement but they refuse to admit and say they cannot apply and am not eligible to terminate or exit. Their party reseller options say its penny a dollar worth and wyndham will not take back either! So, essentially they will want you to pay off the loan and resell for a huge loss yourself. Now they are threatening foreclosure. So here am who never used a product but forced to pay commissions and keep the contract even if i dont use the product ? This is the most fraudulent product in USA and am amazed they are not sued for chrony and misleading sale pitches duping thousands of customers
My parents have been RCI timeshare owners for over 30 years. Unfortunately, in 2007 RCI was merged into Wyndham and now when we use our RCI vacations we are hoodwinked into becoming captive audiences to high pressure sales pitches lasting many hours, today only offers, deceptive closing techniques, rude and intimidating behavior, insults and our identities are stolen and used to open unwanted lines of credit which impact our credit scores. This happened to me on February 20th 2023 when I accepted a free weeklong vacation in return for sitting through a supposedly 90 minute presentation by the conscierge at the Worldmark by Balboa Park in San Diego. At the beginning of the presentation I was asked to sign an iPad with a blank white screen which was in fact the bottom of a credit card application with Barclays Bank of Delaware. Throughout the course of the presentation they stole my social security number and the rest of the information needed for the credit card application through a variety of seemingly innocent forms and surveys. After refusing to purchase a timeshare contract multiple times and specifically telling them not to run my credit, the sales manager called me a “crook” and stormed off. I was then moved to a different table under the blast of a cold air conditioner, and he later re-emerged to glare in my direction while pretending to examine paperwork. A hispanic lady who spoke unintelligibly in a thick accent came over and told me that I just needed to sign a few more things and then I could take an uber they had hired back to my resort. She sent me a docusign and instructed me to open it on my cellphone. I almost signed it without reading it in my haste to leave, but after squinting at my cell phone for several minutes I realized it was a contract for a timeshare, billable to a strange bank account I did not recognize. At that point I demanded they return some paperwork that had my cell phone number and email on it but she refused. She lied and said all paperwork had been shredded and I was sent the contract because I said “yes”. I felt terrible on the ride back to my worldmark hotel, and wrote an email to my parents asking them if they had a bank account ending in the four digits displayed in the docusign contract. They said they didn’t, and later I received a report from Experian, Equifax, and Transunion that a credit inquiry had been submitted under my name and a new $20,000 line of credit had been activated. Low and behold it was the same account that had been billable in the timeshare contract I never asked for. I tried to file a police report with the San Diego PD that I had been a victim of identity theft, but it was rejected on the grounds that victims of identity theft need to report the crime in the state which they reside. I have also filed a complaint with the California Attorney general asking them to litigate Wynham for the rash of identity theft they are perpetrating.
We were given the same story and eventually were paying more for the timeshare than our home morgage. We decided to hire a company to get us out of the timeshare contract, which took a while (impacted our credit score too) but eventually Wyndham cancel our contract but we lost more than a $100k in what we had invested in our timeshare.
Wyndham sold us into a level of ownership then reduced it to a lower level after we already paid for it.
Wyndham called me over the phone and tricked me into buying a contract by saying they were trading in my current contract. When I called to submit a case, they asked me for proof of what they promised, yet the rep kept telling me this transaction was on a recorded line.
Buenos dias tengo un tiempo compartido en Wyndham Hotel se puede dejar de pagar o si dejo de pagar me pueden demandar.
Wyndham opened a credit line in my name without me signing up for one during a timeshare presentation I did not buy any points or anything. I found out because there was a credit alert sent by Experian. I complained to Comenity bank to close this account and they have yet to send me confirmation that this account was close. I want to sue them because this is clearly fraudulent.
We would like information on this as well. We bought into the “Vacation Club” in December 2022 when we went to Mexico on vacation and while at the Wyndham pitch we were LIED to about pretty much all of the important facts! We were offered a fly back program which we were assured were included in the final price they gave us. As well as two free vacations they gave us certificates for that when I called to boom we were told we didn’t pay enough of the price off yet towards our vacation club and when I explained that the free vacations were going to expire I was told I could pay the amount they wanted and then we could use them before they expire. This was not what was told to us at their sales pitch. We have talked to and emailed them REPEATEDLY and they keep saying nope not canceling. However we were told by their lying staff that at anytime we could cancel this if needed or wanted as it was not a timeshare is what they kept saying