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UPDATE:
- This case was dismissed July 26, 2021.
Wyndham timeshare owners have filed a class action lawsuit against the company, accusing it of lying to customers about benefits and subjecting them to aggressive marketing tactics to get them to purchase useless points.
In the most recent Wyndham Vacation Resorts class action lawsuit, timeshare owners David and Thea DuBose say the company defrauds customers both before they sign on to a timeshare and after they have already purchased one.
They claim the company touts that the timeshares are offered at attractively low prices and destinations around the world will be available to timeshare owners. However, the customers say that in reality, it is almost impossible to book a stay at one of Wyndham’s destinations, and it would be cheaper to pay cash for a vacation.
The DuBoses are Georgia residents who say they made their purchase of a Wyndham timeshare on June 23, 2016, in Florida.
They say that while they were on vacation in Panama City, Florida, a Wyndham representative offered them a gift card and encouraged them to attend a timeshare sales presentation.
They explain that they were told the meeting would last only 90 minutes, but instead, the meeting lasted almost all day.
Additionally, a Wyndham sales representative was supposedly assigned to sit with them “on a one-on-one basis” throughout their time at the resort.
Allegedly, the company made a range of fraudulent sales pitches, telling the couple they would “never have to pay for another vacation for the rest fo their lives,” and would save tens of thousands of dollars.
They say the representatives told them they would have access to resorts around the world, particularly at the new Rio Mar, Puerto Rico, resort.
The couple goes on to say they were told they would be able to leave their timeshare to their children.
They were also supposedly told they could resell their points or could make money from the points by renting them.
Allegedly, after being made these offers, they were informed that the offers were being made for one day only.
However, the DuBoses say the offers were misleading for a range of reasons.
They state that points expire annually if they go unused, and timeshare owners are charged maintenance fees that increase regularly. Also, significantly, using their Wyndham points is more expensive than booking a vacation through another, non-Wyndham company.
They also state that frequently, many destinations are not available to timeshare owners because most of the resort space is not given to timeshare owners to use.
The Wyndham timeshare false advertising class action lawsuit says these misrepresentations are the same ones fed to many other customers during the timeshare purchasing processes, even after they purchase.
The DuBoses cite complaints made by other customers, including customers who say they were subjected to extensive pushy sales tactics after they purchased their timeshares.
Allegedly, when they visited resort locations, the customers were required to attend “Owner Update” meeting to access certain amenities. They were allegedly told these meetings would last only 90 minutes, when they really lasted all day.
The Wyndham timeshare owners say that instead of mere updates, these meetings were an effort to get timeshare owners to shell out more money for more points or to access various amenities.
Customers say they felt cornered into buying more points and spending more money because the company made concerted efforts to prevent them from leaving the meetings, and made sure the customers had spent a certain amount of time at the meetings to receive benefits.
Previously, the DuBoses filed a class action lawsuit against Wyndham over these claims in Illinois, but it was dismissed because the court determined that the couple lacked jurisdiction in Illinois.
Now, the couple has filed in Delaware and assert that their claims are timely, per the terms of their contract with the company.
This is not the first time Wyndham has faced claims that the company misleads and takes advantage of customers.
In February, customers filed another Wyndham class action lawsuit similar to the DuBoses’.
Have you ever had a timeshare? Did you have a good experience? Tell us in the comments below.
David and Thea DuBose are represented by Herbert Mondros of Margoolis Edelstein; Howard B. Brossnitz of the Law Offices of Howard B. Prossnitz; and Adam Szulczewski.
The Wyndham Timeshare Marketing Tactics Class Action Lawsuit is David DuBose, et al. v. Wyndham Vacation Resorts Inc., Case No. 1:20-cv-01118-UNA, in the U.S. District Court for the District of Delaware.
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404 thoughts onWyndham Timeshare Class Action Lawsuit Alleges High-Pressure Sales Tactics
We too were pressured into purchasing the Club Wyndham. We have Worldmark and wanted to be able to divide what we had between four kids in our will. We were told we could do that by adding this part to what we already had. This is an entirely different timeshare and the next morning the salesperson came to our room to bring us a little gift and I told her I had read what we bought and did not want this at all. That was less than 24 hours after the purchase. She said that was okay and I could take care of it on the phone when I got home. She did not inform me I was supposed to go back to the sales counter to cancel. We had seven days to cancel. When I got home I called and was informed that it was now eight days and too late to cancel. I called “owner care” several times and each time I was told there were no notes in the screen and that I was mistaken and that I had not called owner care before, I must have talked to other departments. I was 77 and my husband was 76 years old when we got bullied into buying this. All we got was a lot of points that we cannot use, RCI which we already had and Travel Share which we already had. I had also told them my husband was having surgery when we got back and travel would be difficult. The pressure she used on us was more like being bullied and we tried for months to get out of this
Please sign me up
I was pressured to purchase a property In Orlando FL in Oct 2015. These people are relentless with the tactics. It was the worst thing i could have done.
I was baited in with a free vacation and told only needed to sit for a 2 hour presentation that turned into almost 6 hours with very high pressure sales people
please add me
5 sales presentation. Please add me.
Please add me.
Please add me as we have experienced this ‘high pressure sales’ gimmick from the sales resps.
Both my hubby & i already have a membership with this timeshare and grow tired of the high pressure sales tactics they use on us every time we try to use our membership. It is time for sales to ease off.
Add me!
My name is Beverly Brown. I too was swindled into purchasing a time share. You are truly pressed into purchasing a time share. They ask for your personal information and check your credit reference without even asking you. They use their high talk tactics and really make you believe that you have purchased something of value. When people all over the world own this one unit. Then they con you into coming back and trick you into buying a higher price unit. You then have to pay other fees that will always increase! It should be a law how these people twist your arm and blind side you without you knowing all the ins and outs. They also record you doing the settlement.These people have made millions and millions and millions of dollars of of hard working people. Something really needs to be done.