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UPDATE:
- This case was dismissed July 26, 2021.
Wyndham timeshare owners have filed a class action lawsuit against the company, accusing it of lying to customers about benefits and subjecting them to aggressive marketing tactics to get them to purchase useless points.
In the most recent Wyndham Vacation Resorts class action lawsuit, timeshare owners David and Thea DuBose say the company defrauds customers both before they sign on to a timeshare and after they have already purchased one.
They claim the company touts that the timeshares are offered at attractively low prices and destinations around the world will be available to timeshare owners. However, the customers say that in reality, it is almost impossible to book a stay at one of Wyndham’s destinations, and it would be cheaper to pay cash for a vacation.
The DuBoses are Georgia residents who say they made their purchase of a Wyndham timeshare on June 23, 2016, in Florida.
They say that while they were on vacation in Panama City, Florida, a Wyndham representative offered them a gift card and encouraged them to attend a timeshare sales presentation.
They explain that they were told the meeting would last only 90 minutes, but instead, the meeting lasted almost all day.
Additionally, a Wyndham sales representative was supposedly assigned to sit with them “on a one-on-one basis” throughout their time at the resort.
Allegedly, the company made a range of fraudulent sales pitches, telling the couple they would “never have to pay for another vacation for the rest fo their lives,” and would save tens of thousands of dollars.
They say the representatives told them they would have access to resorts around the world, particularly at the new Rio Mar, Puerto Rico, resort.
The couple goes on to say they were told they would be able to leave their timeshare to their children.
They were also supposedly told they could resell their points or could make money from the points by renting them.
Allegedly, after being made these offers, they were informed that the offers were being made for one day only.
However, the DuBoses say the offers were misleading for a range of reasons.
They state that points expire annually if they go unused, and timeshare owners are charged maintenance fees that increase regularly. Also, significantly, using their Wyndham points is more expensive than booking a vacation through another, non-Wyndham company.
They also state that frequently, many destinations are not available to timeshare owners because most of the resort space is not given to timeshare owners to use.
The Wyndham timeshare false advertising class action lawsuit says these misrepresentations are the same ones fed to many other customers during the timeshare purchasing processes, even after they purchase.
The DuBoses cite complaints made by other customers, including customers who say they were subjected to extensive pushy sales tactics after they purchased their timeshares.
Allegedly, when they visited resort locations, the customers were required to attend “Owner Update” meeting to access certain amenities. They were allegedly told these meetings would last only 90 minutes, when they really lasted all day.
The Wyndham timeshare owners say that instead of mere updates, these meetings were an effort to get timeshare owners to shell out more money for more points or to access various amenities.
Customers say they felt cornered into buying more points and spending more money because the company made concerted efforts to prevent them from leaving the meetings, and made sure the customers had spent a certain amount of time at the meetings to receive benefits.
Previously, the DuBoses filed a class action lawsuit against Wyndham over these claims in Illinois, but it was dismissed because the court determined that the couple lacked jurisdiction in Illinois.
Now, the couple has filed in Delaware and assert that their claims are timely, per the terms of their contract with the company.
This is not the first time Wyndham has faced claims that the company misleads and takes advantage of customers.
In February, customers filed another Wyndham class action lawsuit similar to the DuBoses’.
Have you ever had a timeshare? Did you have a good experience? Tell us in the comments below.
David and Thea DuBose are represented by Herbert Mondros of Margoolis Edelstein; Howard B. Brossnitz of the Law Offices of Howard B. Prossnitz; and Adam Szulczewski.
The Wyndham Timeshare Marketing Tactics Class Action Lawsuit is David DuBose, et al. v. Wyndham Vacation Resorts Inc., Case No. 1:20-cv-01118-UNA, in the U.S. District Court for the District of Delaware.
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404 thoughts onWyndham Timeshare Class Action Lawsuit Alleges High-Pressure Sales Tactics
Virtually every argument and allegation they make is accurate in my experience
My wife did one of these , never been able to stay at one as of yet , she’s to stubborn to just drop it , and about 40000 later .
Add me/ us
We get robo calls from this company every day.. to the point of harassment… please sign me up
Please add me on on multiple Occasion I would prescient in person and even on the phone to the point I had to hang up on the person I may still have recorded message from them constantly calling me
Absolutely, add me. These people who sell these timeshares are crooked, lying, thieving, deceptive salespeople who will outright tell a falsehood, not caring how it affects the customer, just to make a sale. I was sold a timeshare back in 2000, with my four little kids in tow, on the basis of many falsehoods. These people should be arrested and jailed for what they do to people’s lives and finances. Sign me up, too.
I bought when this company was called Trendwest in 1996. I have been to countless of these high pressure presentations over the years. Have I succumbed to their high pressure sales?….Yes I have. Now I attend for the freebies despite my children telling me not to go . Please add me to your list
Its a known fact how these salespeople operate. I bought mine resale but still attend presentations for the gifts as I know what/how to say “no” & get them off my back within an hour. You also have to learn how to “work the system” to your advantage. Took me probably 5-6 years to learn the ins/outs. The 13 months to the day you must be on the phone to book. True, many of the popular places are gone quickly. If you don’t utilize the timeshare, you are wasting money, true. Could you save with a hotel instead, yes. Tradeoff is you’re in a nice unit and for that same unit in a hotel you’d pay a lot more.
Please add me if there is a class action.
Please add me, I was pressured to purchasing the Wyndham. The point that I have make it impossible to use and the due are a pain the the A**. I would love to dump this time share.
Add me! Horrible experience with Wyndham and their sale tactics! Wasted DAYS of a vacation because of them.
Please add me. Original purchase should have provided at least 2 weeks of nice vacation .Then levels continue to change Additional purchase brings no real benefits only more maintenance fees and sales pitch .Horrible vacation plan. Only positive ,accommodation were nice.
I need to be added . I made complaints about sexist, racist, and bullying tactics