Walgreens class action claims retailer made robocalls without consent

Walgreens robocalls class action overview: 

• Who: Walgreens is facing a class action lawsuit over robocalls. 
• Why: Walgreens is accused of making repeated robocalls to individuals on both the National Do Not Call Registry and Walgreens’ internal do-not-call list.
• Where: The Walgreens robocalls class action was filed in federal court in Illinois.

Walgreens is facing a class action lawsuit saying that it makes repeated unwanted robocalls to customers on do-not-call lists.

Plaintiff James Coleman says he is on both the National Do Not Call Registry and Walgreens’ internal do-not-call list, yet he still received repeated unwanted robocalls from the company.

Walgreens’ repeated robocalls are a violation of the Telephone Consumer Protection Act (TCPA), according to the class action.

“Mr. Coleman knew these were prerecorded calls because each call played a message that was identical in content and length, and the same monotone female voice (likely artificial) was featured on each call,” the class action says.

Coleman received eight different robocalls despite telling Walgreens that he did not want to receive the calls. 

Walgreens owes as much as $1,500 per call, lawsuit claims

The plaintiff is entitled to at least $500 in damages per call and up to $1,500 if the court finds that the company’s actions were willful, per TCPA guidelines noted in the class action lawsuit.

While Walgreens didn’t make the calls itself, the company subcontracted out the calls and is still therefore responsible for their content, the robocalls class action says.

“Walgreens ratified the TCPA violations by knowing facts that would cause an ordinarily prudent person to inquire as to whether its third-party vendors were complying with the TCPA,” the class action says. “For example, Mr. Coleman informed Walgreens that he was continuing to receive unwanted calls after he told Walgreens to stop them.”

Hundreds of pharmacists at several Walgreens locations across the country staged a walkout in early October in protest of what they argue are harsh work conditions. 

Have you received a robocall from Walgreens? Let us know in the comments.

The plaintiff is represented by Thomas A. Zimmerman, Jr., Sharon A. Harris,  Matthew C. De Re and  Jeffrey D. Blake of Zimmerman Law Offices PC and Max S. Morgan of The Weitz Firm LLC. 

The Walgreens robocalls class action lawsuit is Coleman v. Walgreen Co., Case No. 1:23-cv-15376, in the U.S. District Court for the Northern District of Illinois.

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