Carvana class action claims company sent unsolicited text messages

Carvana text messages class action overview: 

• Who: Carvana is facing a class action lawsuit related to text messages it is accused of sending. 
• Why: The company allegedly sent repeated text messages to people on the National Do Not Call Registry and those who asked to be taken off a marketing list, in violation of the Telephone Consumer Protection Act (TCPA).
• Where: The Carvana class action was filed in federal court in California.

Carvana is facing a class action lawsuit claiming that the company repeatedly sent unsolicited marketing text messages to people who asked not to receive them.

The customers are on the National Do Not Call Registry and asked to be on an internal do-not-call list, making the messages a violation of the Telephone Consumer Protection Act (TCPA).

Lead plaintiff Michael Cribier provided repeated messages he received calling him “Ian” and asking him to upload information related to a trade-in vehicle and a vehicle purchase. Despite repeatedly texting “stop” to the Carvana text messages, the company continued to contact him, Cribier alleges.

“Defendant continuously and willingly ignored plaintiff’s requests for defendant to stop sending him text messages,” the Carvana class action says. “… Plaintiff received at least two telephone solicitations from defendant within a 12-month period. Plaintiff did not provide defendant with his cellular telephone number at any point in time, nor did he give permission for defendant to message it.”

Plaintiff requests $500 per TCPA violation, and $1,500 per ‘knowing and willful’ violation

The class action proposes two classes related to the National Do Not Call Registry and Carvana’s internal do-not-call list.

The plaintiff is asking for $500 per violation of TCPA, as well as $1,500 for each knowing and willful violation for each class, plus attorneys’ fees.

“Defendant knew that it did not have prior express written consent to send these text messages and/or phone calls, and knew or should have known that it was sending text messages or phone calls to cellular numbers placed on their Internal Do-Not-Call List in violation of the TCPA,” the Carvana class action says.

Carvana is facing a class action lawsuit claiming it fails to register the vehicles it sells to consumers in a timely manner, stopping purchasers from getting legally required auto insurance.

Have you received unsolicited text messages from Carvana? Let us know in the comments.

The plaintiff is represented by Ryan L. McBride of Kazerouni Law Group APC and Alex S. Madar of Madar Law Corp.

The Carvana class action lawsuit is Cribier v. Carvana LLC, Case No. 3:24-cv-00094-DMS-JLB, in the U.S. District Court for the Southern District of California.

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