LoanDepot class action claims website records visitors’ keystrokes, website interactions

LoanDepot website class action lawsuit overview: 

• Who: Justin Ahringer and Michael Donner filed a class action lawsuit against LoanDepot Inc. and Jornaya. 
• Why: Ahringer and Donner claim LoanDepot uses software provided by Jornaya to secretly wiretap its website visitors’ electronic communications and keystrokes. 
• Where: The class action lawsuit was filed in California federal court. 

LoanDepot surreptitiously observes, records, and stores the keystrokes of consumers who visit its website, in order to benefit itself financially, a new class action lawsuit alleges. 

Plaintiffs Justin Ahringer and Michael Donner claim LoanDepot embedded software provided by Jornaya to track website visitors’ keystrokes, mouse clicks, and other electronic communications. 

Ahringer and Donner argue LoanDepot also tracks and stores website visitors’ personally identifiable information and “other private, sensitive information.” 

“LoanDepot benefits financially from collecting information provided by potential customers, or ‘leads,’ who indicate an interest in applying for financial services such as home equity loans,” the LoanDepot class action states. 

Ahringer and Donner want to represent a nationwide class of consumers who have visited Loan Depot’s website and issued personal information while the company was using Jornaya’s LeadiD session recording software.

LoanDepot records website visitors keystrokes without obtaining consent, says class action 

LoanDepot is able to record and share the keystrokes of its website visitors with Jornaya “in real time,” and does so prior to notifying consumers or obtaining their consent, the LoanDepot class action alleges. 

Ahringer and Donner argue LoanDepot uses Jornaya’s software to increase the value of its leads “by harvesting extra information about each person and independently documenting the information they provided.” 

LoanDepot and Jornaya are accused of invasion of privacy and of violating California’s Invasion of Privacy Act and Unfair Competition Law.

Plaintiffs are demanding a jury trial and requesting declaratory and injunctive relief along with an award of compensatory, statutory, or punitive damages for themselves and all class members. 

A separate class action lawsuit was filed against LoanDepot in December by a consumer arguing the company broke the law by allegedly sending unsolicited telemarketing calls and automated voice messages.

Have you had your electronic communications recorded without your knowledge or consent? Let us know in the comments! 

The plaintiffs are represented by Andrew M. Purdy of Brown, Neri, Smith & Kahn, LLP, Adam E. Polk, Simon S. Grille, and Nina Gliozzo of Girard Sharp LLP, and Christopher J. Cormier and Hannah M. Crowe of Burns Charest LLP.  

The LoanDepot website class action lawsuit is Ahringer, et al. v. LoanDepot, Inc., et al., Case No. 8:23-cv-00186, in the U.S. District Court for the Central District of California.

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