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Verizon Wireless is facing a new class action lawsuit from a customer who says the company adds extra charges to his bill for services without properly notifying him or providing him an adequate contract in writing.
By adding the services without sending him a written contract to agree to, and in light of the company’s push to convince customers to choose paperless billing, Verizon is putting consumers at a disadvantage that violates New Jersey’s Consumer Fraud Act, plaintiff Stephen Simoni says.
Simoni, who lives in Wyoming, filed the class action lawsuit and is seeking to represent a Class of consumers from his home state who had similar charges on their Verizon bill within the last six years. He is unsure at this point how many potential Class Members there might be, but estimates there are “most likely many thousands.”
According to Simoni, one of his wireless phones got damaged between November and December 2019 and he initiated a claim for insurance coverage through Verizon’s carrier, Asurion.
While working with an Asurion agent to process the claim, the agent solicited Simoni to purchase a monthly “Smart Home Support” protection plan, he says. The plan would reportedly cover more than just Simoni’s phone — it would offer him protection for various other household devices that operate with Verizon’s wireless service.
Simoni says Asurion told him he would receive an email explaining more about the plan and its terms and said he could cancel it at any time, the procedure for which would also be outlined in the email.
The plaintiff says he never got a “confirmation of sale” for the protection plan, but Verizon added the monthly Asurion charge to his Verizon bill without him realizing it.
“Verizon did not adhere to its well-established policy of sending consumers a notification of the new ‘Next Bill Summary’ caused by the addition of the new charge,” his class action lawsuit says.
Simoni says he became aware that he had been charged for the plan nearly a year later when he got a paper receipt and account summary while purchasing a new wireless phone.
He later contacted Verizon and demanded reimbursement. The company “only provided a minimal refund and blamed [him] for not having read his monthly paperless bills.”
The Verizon bill class action lawsuit was originally filed in state court in New Jersey on Nov. 30. This month, lawyers for Verizon moved to have the case transferred to federal court. Now it is being considered by the U.S. District Court for the District of New Jersey.
Are you a Verizon Wireless customer? Have you discovered charges on your Verizon bill for services or goods you didn’t realize you had purchased? Tell us about it in the comment section below.
Lead plaintiff Simoni and the proposed Class Members are represented by Stephen J. Simoni of Simoni Consumers Class Action Law Offices.
The Verizon Bill Class Action Lawsuit is Stephen Simoni, et al. v. Cellco Partnership, et al., Case No. 3:20-cv-20513, in the U.S. District Court for the District of New Jersey.
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1,257 thoughts onVerizon Class Action Lawsuit Says Extra Charges Added to Bills
add me
Definitely want to be added. High’rizon costs wayyyy too much.
I was conned with the home internet saying it was unlimited, got my first bill the charged me $1000 in data charges, I called CS and they were ruded and said I owed it and that was it. I tried to cancel the internet and they said it would be $650 to stop a unlimited internet hub. For the next 2 months they charged $1000 data even after I disconnected the hub, WOW. Now I moved to another carrier but this still burns me, that they can get away with things like this. Please add me and people don’t believe the unlimited internet scheme. Stay away from this bad company
Please add me, they fish and batted me with the home internet saying it was unlimited, got my first bill the charged me $1000 in data charges, I called CS and they were ruded and said I owed it and that was it. I tried to cancel the internet and they said it would be $650 to stop a unlimited internet hub. For the next 2 months they charged $1000 data even after I disconnected the hub, WOW. Now I moved to another carrier but this still burns me, that they can get away with things like this. Please add me and people don’t believe the unlimited internet scheme. Stay away from this bad company
My bills with Verizon are insane because they charge extra $1.90 since I signed up for their services until several past months now it becomes $3.80 each month. Please help me to get my refund from them for unnecessary charges.
I also have two phone lines with them. One is for my use and another one is for my wife use.
Me and my boyfriend upgraded our phones recently with a promotion they had going on. My bill was about $100 more than it normally was. I was taxed for all sorts of stuff. I got taxed in different cities which makes no sense to me because I haven’t lived in the other city for over 6 months. I chalked it up to the upgrade. Then my boyfriends bill came. His bill was $3500. Mind you he only upgraded 1 phone and the total retail value of the phone was $900. $1800 in taxes for the city of Thornton which we haven’t lived in for 6 months and 1600 for RTD. The taxes don’t even make sense it’s been almost a week now and they are dragging their feet to fix it. It’s one thing to mess up a bill for a couple hundred dollars. It’s another to completely drain someone’s bank account and then tell them you it’ll be 25 days to fix it. It’s amazing more lawsuits haven’t been filed against them!
I’m a longtime Verizon customer and they’ve pulled all kinds of shady billing tactics on me over the years. How do I join?
Please add me.
Add me to class action. administrative fees keep going up on my bills.
Add me