Jennifer L. Henn  |  December 31, 2020

Category: Legal News

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A woman's hand holds a cellphone with a Verizon screen in front of a laptop - Verizon bill

Verizon Wireless is facing a new class action lawsuit from a customer who says the company adds extra charges to his bill for services without properly notifying him or providing him an adequate contract in writing.

By adding the services without sending him a written contract to agree to, and in light of the company’s push to convince customers to choose paperless billing, Verizon is putting consumers at a disadvantage that violates New Jersey’s Consumer Fraud Act, plaintiff Stephen Simoni says.

Simoni, who lives in Wyoming, filed the class action lawsuit and is seeking to represent a Class of consumers from his home state who had similar charges on their Verizon bill within the last six years. He is unsure at this point how many potential Class Members there might be, but estimates there are “most likely many thousands.”

According to Simoni, one of his wireless phones got damaged between November and December 2019 and he initiated a claim for insurance coverage through Verizon’s carrier, Asurion.

While working with an Asurion agent to process the claim, the agent solicited Simoni to purchase a monthly “Smart Home Support” protection plan, he says. The plan would reportedly cover more than just Simoni’s phone — it would offer him protection for various other household devices that operate with Verizon’s wireless service.

Verizon SIM cards - Verizon bill

Simoni says Asurion told him he would receive an email explaining more about the plan and its terms and said he could cancel it at any time, the procedure for which would also be outlined in the email.

The plaintiff says he never got a “confirmation of sale” for the protection plan, but Verizon added the monthly Asurion charge to his Verizon bill without him realizing it.

“Verizon did not adhere to its well-established policy of sending consumers a notification of the new ‘Next Bill Summary’ caused by the addition of the new charge,” his class action lawsuit says.

Simoni says he became aware that he had been charged for the plan nearly a year later when he got a paper receipt and account summary while purchasing a new wireless phone.

He later contacted Verizon and demanded reimbursement. The company “only provided a minimal refund and blamed [him] for not having read his monthly paperless bills.”

The Verizon bill class action lawsuit was originally filed in state court in New Jersey on Nov. 30. This month, lawyers for Verizon moved to have the case transferred to federal court. Now it is being considered by the U.S. District Court for the District of New Jersey.

Are you a Verizon Wireless customer? Have you discovered charges on your Verizon bill for services or goods you didn’t realize you had purchased? Tell us about it in the comment section below.

Lead plaintiff Simoni and the proposed Class Members are represented by Stephen J. Simoni of Simoni Consumers Class Action Law Offices.

The Verizon Bill Class Action Lawsuit is Stephen Simoni, et al. v. Cellco Partnership, et al., Case No. 3:20-cv-20513, in the U.S. District Court for the District of New Jersey.

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1,257 thoughts onVerizon Class Action Lawsuit Says Extra Charges Added to Bills

  1. Carolyn M Erpelding says:

    I believe i was over charged for my phone.

  2. Becke says:

    Traded in my iPhone 13 Pro Max for IPhone 15 Pro Max. My new bill was so ridiculous I called to find out why since I already spent four hours talking to customer service before I made the change. Told my upgrade was cancelled because they never received the old phone so now I’m paying full price . But knowing what scam artist Verizon is I pulled out my receipt from the ups store and gave them the tracking number and lie and behold they found it. Also were charging me for a third line that doesn’t exist for a watch that I don’t have. This isn’t my first issue with Verizon and I believe this company need’s investigated. They are ripping off millions of people and they don’t even know it. One of the most untrustworthy companies I have ever dealt with…

  3. Marguerite Moyers says:

    After nearly 20 years being a Verizon customer I finally left Verizon last month. In the beginning I received excellent service. Once Verizon outsourced their customer service I began having issues over the past several years. My monthly bill would randomly jump from $113 to $200! I was only able to communicate with customer service by text. One of my last conversations with Verizon was that they stated my bill increased because I was receiving a military discount and Verizon removed that service. I was never a military customer. I began scrutinizing my bills more carefully and realized Verizon was adding and deleting services I never requested. I finally let them go. Please add me to the class action lawsuit. I have been taken advantage of and have had money withdrawn from my account without my consent.

  4. sean says:

    Verizon recently increased my family’s 5 line phone plan from $25 per line per month to $30 per line per month… Today as I looked for promotions to upgrade our phones, I find that I am actually being charged $33 per line per month and no promotions are available unless I add a line or upgrade to another unlimited plan that is more expensive than the one I already have. Verizon’s business practices are going to cost them good customers. I’m sure that we are not the only ones who feel this way. We have been with Verizon since 2011 but I can no longer stand by this sort of business practice and watch our expenses go far higher than the service provided. So there goes one household that provided them with a few thousand dollars each year in revenue.

    1. Geneva Murrell says:

      Back in 2022. I paid over $2400 for 2 I-phone 13 max pro. And I discovered late last year in 2023 that I was on a payment plan for the 2 devices that were paid for in advance. I discovered it when I went to have my grandson line upgraded. And then I started looking for my receipt that I missed placed. So I called them for a copy of the receipt and was told to go to the store that I purchased the phones from and ask for a receipt. I did that and they claim that couldn’t provide me one because it was over 12 months and I reminded them that there website policy on the app states that if the receipt is over 12 months old that I would have to contact them or go to a corporate store to receive it. To make a long story short I still haven’t received the receipt and was told that I only made partial payment on the devices. I asked them how did I make a partial payment when I paid over $2400 they came back and said I paid my phone bill also which was a lie because I have my bank statement that show. Where I made the $2400 payments and the $400 separate payment for my regular bill on the same day.

  5. Linda Martin says:

    I just discovered that I have been paying for a “Home Security Protection Plan” since I purchased my new iphone 13. The sales person did not explain this to me at time of purchase nor did I sign a contract agreeing to have the plan. A Verizon customer support person today said I should have rejected the plan when I saw it on my receipt. I didn’t look for that charge because my only reason for the purchase was to upgrade my iphone. Sales person should have verbally explained it was being added and requested that I sign a contract agreeing to it.

  6. Rhonda Hairston says:

    I started service with Verizon in August 2023, I called to pay a bill and the Representative told me my BILL IS $1,800! But when I asked her the past due amount of my bill she said $147.00 which would also be the restoration fee, I asked her for a supervisor and to itemize that $1,800 bill and she said she couldn’t itemize the bill but the supervisor would.. I asked her to elaborate on that bill a little more and she said it’s because zu went over my data, first of all my service was interrupted at the time of non payment, so how did I go over the data, also during the month of November I called Verizon about my internet services being slow and not working, thinking it was bc of the data on my phone, I was charged $30 for extra data which I they never added and neither was I reimbursed in which I should’ve been because the whole time it was an issue with the Business Internet, not my phone service. At that time the Business representative said he was going to apply a credit to my bill for $10, I never received that either.. Why is the bill $1,800 and why is my past due and restoration fee only $147.00? I am being scammed and overcharged by Verizon Wireless and I refuse to pay $1,800 for something I know I didn’t use or rightfully owe!

  7. Timothy Scarbrough says:

    I believe I have been overcharged by Verizon

  8. Helen MEHTZUN says:

    I was charged for a phone plan and a cloud without my permission. I was also charged for insurance that I already called and cancelled.

  9. Josias Rickerson says:

    I have recently chat with a live agent which I have screenshots with them arguing a bill that does not make sense they tried to justify their fees but my bill continously goes up I was promised a specific bill amd then see monthly raises every month falsifying my bill of what they originally told me it would be and raising it drastically I feel. I have screenshots of the chats directly and have major questions. Verizon has been upping everyone bill and says their is nothing they can do making the consumer already pay their fees for them. Saying I’m talking with a live chat agent and it’s a Google AI taking and stealing my info. I have proof of this violation.

  10. Joseph and Amy Turner says:

    A year ago I was going to trade my wife’s iPhone 13 Pro Max in on a new updated iPhone 14 Pro Max. I ordered it and paid off her phone to do it. The new phone came but it was the wrong phone. I was told to send it back and did. The next thing I know I’m having the pay for the iPhone 13 Pro Max all over again. They refuse to help correct this. This also prompted me to look further into my past bills. They have been charging large fees and overages that make no sense, I had no idea this was happening. It continues to happen because no one will help me and I would be charged even more to get out of my contracts.

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