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Samsung Electronics Benchmarking Apps Class Action Overview:
- Who: Three Samsung smartphone customers are suing the electronics company.
- Why: The customers say Samsung cheats customers into thinking its devices are faster than they are by having them perform better when used with a “benchmarking app.”
- Where: The lawsuit was filed in a New Jersey federal court.
Samsung cheats the public to create a false perception of the speed and performance of its smartphones, falsely supporting a high price-point to the detriment of consumers, a new class action lawsuit alleges.
Plaintiffs Tracey Holland, Virginia Erb Marquis and Don Rowlett filed the class action lawsuit against Samsung Electronics America, Inc., and Samsung Electronics Co., Ltd. Mar. 11 in a New Jersey federal court, alleging violations of state and federal consumer laws.
The class action takes aim at Samsung smartphone models and versions of the S10, S20, S21 and S22 and versions designated as “FE,” “Ultra” and “Plus.”
The plaintiffs say that Samsung has programmed the smartphones to run at faster-than-normal speeds when they detect certain performance-measuring tools used by reviewers and consumers to test and compare the speed and performance of smartphones and tablets.
“Samsung’s deception is quite simple: in an effort to remain competitive, Samsung promises to deliver both better, faster performance and better, longer battery life,” the plaintiffs say. “However, knowing it cannot deliver as promised, Samsung intentionally programmed its Devices to cheat benchmark apps and to create false perceptions regarding the speed, performance and battery life of these Devices.”
Samsung Knows Consumers Use Benchmarking Apps to Compare Products
Samsung knows that publications and review sites regularly use benchmarking apps to review and evaluate new devices and compare those devices to competing or predecessor devices, the lawsuit states.
Samsung also knows that if it artificially boosts the performance of its devices when running benchmarking apps, reviewers and the public will falsely believe that the devices are similarly as fast in real-world situations, it says.
“In reality, the processors in the Devices run at a lower speed when the devices are performing real-world tasks instead of running benchmarking apps – otherwise, the Device’s battery life would be diminished and/or the device might overheat,” the class action lawsuit states.
The cheating of benchmarking apps allowed Samsung to sell its phones at a higher price point, according to the class action lawsuit.
The plaintiffs are looking to represent a class of nationwide consumers who purchased a Samsung device containing the alleged cheating app.
They are suing for fraud, unjust enrichment, violation of state consumer laws and breach of warranty and seeking certification of the class action, as well as fees, costs, damages and a jury trial.
In 2021, Samsung was hit with another class action lawsuit alleging it knowingly concealed a fault in its Galaxy S20 phone that caused the glass covering of its back camera to shatter with barely any impact.
Did you buy a Samsung phone thinking it would perform faster than it does? Let us know in the comments!
The plaintiff is represented by Christopher A. Seeger, David R. Buchanan and Christopher L. Ayers of Seeger Weiss LLP.
The Samsung Electronics Speed Cheating Class Action Lawsuit is Tracey Holland et al., v. Samsung Electronics America, Inc., et al., Case No. 2:22-cv-01348-JMV-AME, in the U.S. District Court District of New Jersey.
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1,513 thoughts onSamsung Class Action Alleges Company Falsely Represents Smartphone Speed
I been having nothing but trouble with this Samsung 21 ultra I brought it a year in a half ago and on my second one going on a third, I had battery swell on the second one after it feel 12 inch to the ground, first one was all my fault, this third one again fell off my bed mind u I’ve had cases for all phones and now it does read the SIM card in there and the display goes out, now it shut off turns back on shut off real quick, I have insurance on them but still come on this is ridiculous, I’m in over 2 thousand dollar and have to pay another deductible to get this sorry for a excuse of a phone. Who to I talk to so I can give them a piece 9f my mind
I have absolutely bought Samsung phones believing it was faster just to be disappointed.
I have a Samsung 20 and my husband also has one. I always thought they were kinda slow for being a 5g. Also when I am away from home my internet don’t usually work. It’s a bunch of crap for the money I paid for the phone and not having internet when I’m away from home and the money I pay every month for my service, what service if my internet doesn’t work half the time.
I bought a Samsung S10 5G with prompting from the salesperson that I needed a 5G phone because that’s where the phone companies were going. They didn’t bother to tell me about how it’s only a certain bandwidth and my phone won’t run it. Paid extra to get 5G added to my account and it’s only ever worked a handful of times in the past 4 years I have had this phone. Now after Verizon put a new sim in, the phone barely works. I believe I’m done with Samsung and their shenanigans. Please add me to this class action.
S22 Ultra owner. I upgrade every 2 years and have since the note 4 . I hate apple and it off the Android options, even with it’s issues, the Galaxy line is the best option. But yes, I would like to see the price point come down to a more reasonable price.
Add me
I have a s20 and s21. Please add me.
I too am an extremely disgruntled Samsung user. I switched from One Plus, figuring it would be an upgrade based on my experience with Samsung in years past but it was a mistake. Less user control over my device, predatory software called Galaxy Store, camera has better quality but 10x worse software than my old One Plus, locked bootloader, knox on top of the locked bootloader, worse cpu for American market, basically the only thing this phone has going for it is the stylus. Absolutely ditching Samsung in a few years when they inevitably slow my phone down to try and force me to upgrade, and boy will I upgrade just not to a Samsung. Hearing about them changing user rights on the fly so we can’t even sue them is just the chef’s kiss of douchery, adios Samsung hope you don’t like my sweet sweet money you are never getting it again.
I have the S22 Ultra. I heard the promises, and while the camera is nice, this phone does not live up to the hype for performance. It’s not faster, the battery is not great, and it’s connectivity is terribly unreliable.
My Samsung Nout 20 ultra freezes up for hours and goes black. Heating up just not what I paid for and the speed sucks. For $1200 00 I expect more. I would love to be added to the lawsuit. Michigan!!!