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Samsung Electronics Benchmarking Apps Class Action Overview:
- Who: Three Samsung smartphone customers are suing the electronics company.
- Why: The customers say Samsung cheats customers into thinking its devices are faster than they are by having them perform better when used with a “benchmarking app.”
- Where: The lawsuit was filed in a New Jersey federal court.
Samsung cheats the public to create a false perception of the speed and performance of its smartphones, falsely supporting a high price-point to the detriment of consumers, a new class action lawsuit alleges.
Plaintiffs Tracey Holland, Virginia Erb Marquis and Don Rowlett filed the class action lawsuit against Samsung Electronics America, Inc., and Samsung Electronics Co., Ltd. Mar. 11 in a New Jersey federal court, alleging violations of state and federal consumer laws.
The class action takes aim at Samsung smartphone models and versions of the S10, S20, S21 and S22 and versions designated as “FE,” “Ultra” and “Plus.”
The plaintiffs say that Samsung has programmed the smartphones to run at faster-than-normal speeds when they detect certain performance-measuring tools used by reviewers and consumers to test and compare the speed and performance of smartphones and tablets.
“Samsung’s deception is quite simple: in an effort to remain competitive, Samsung promises to deliver both better, faster performance and better, longer battery life,” the plaintiffs say. “However, knowing it cannot deliver as promised, Samsung intentionally programmed its Devices to cheat benchmark apps and to create false perceptions regarding the speed, performance and battery life of these Devices.”
Samsung Knows Consumers Use Benchmarking Apps to Compare Products
Samsung knows that publications and review sites regularly use benchmarking apps to review and evaluate new devices and compare those devices to competing or predecessor devices, the lawsuit states.
Samsung also knows that if it artificially boosts the performance of its devices when running benchmarking apps, reviewers and the public will falsely believe that the devices are similarly as fast in real-world situations, it says.
“In reality, the processors in the Devices run at a lower speed when the devices are performing real-world tasks instead of running benchmarking apps – otherwise, the Device’s battery life would be diminished and/or the device might overheat,” the class action lawsuit states.
The cheating of benchmarking apps allowed Samsung to sell its phones at a higher price point, according to the class action lawsuit.
The plaintiffs are looking to represent a class of nationwide consumers who purchased a Samsung device containing the alleged cheating app.
They are suing for fraud, unjust enrichment, violation of state consumer laws and breach of warranty and seeking certification of the class action, as well as fees, costs, damages and a jury trial.
In 2021, Samsung was hit with another class action lawsuit alleging it knowingly concealed a fault in its Galaxy S20 phone that caused the glass covering of its back camera to shatter with barely any impact.
Did you buy a Samsung phone thinking it would perform faster than it does? Let us know in the comments!
The plaintiff is represented by Christopher A. Seeger, David R. Buchanan and Christopher L. Ayers of Seeger Weiss LLP.
The Samsung Electronics Speed Cheating Class Action Lawsuit is Tracey Holland et al., v. Samsung Electronics America, Inc., et al., Case No. 2:22-cv-01348-JMV-AME, in the U.S. District Court District of New Jersey.
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1,513 thoughts onSamsung Class Action Alleges Company Falsely Represents Smartphone Speed
I bought a specific device at dispute in July 2022, Samsung Galaxy S22 Ultra, the phone I had before was a Google Pixel 3XL. The main reason for getting the new phone was for 5g speed, and better GPS reliability. In the exact words of the AT&T representative the Samsung phone was supposed to be the “top of the line device,” though I cannot tell it is any faster than my old device and I know it is less reliable. There have been days when I have 5g signal yet the device won’t work, nobody wants to claim responsibility here since I have complained to Samsung and AT&T to no avail.
I have the S22 Ultra and was so excited to get it and to be back with Samsung, but I am very disappointed by the speed, as well as the constant problems with it freezing up and kicking me out of apps!! Pleeeeeaaassssseeeee add me to this case!!
The Samsung Galaxy S10 5G phone I purchased at a premium price from Verizon doesn’t get 5G service and Verizon can’t fix it.
the s21 and s21 ultra have another problem. without dropping the front screen will crack at thevolume button. it is a clear weak point and all the pictures and videos i have seen trying to explain the problem show cracks originating at the same point … again without any dropping or damage by user to phone by impact. this is a class action that needs to happen
I had bought the note 20 ultra, and they sent me a lemon each time. Now, i have the note 22ultra, yes, i thought it would be considerably fast, but, no, just constant frustration i learned to not use my phone as much.
Please add! I have Samsung galaxy. I’ve alwuswd Samsung galaxy for years. I now have a galaxy s20 ultra. Well it runs really slow… the battery will not stay charged and it’s just not that great
I have a Samsung note 20 ultra 5g and Samsung will not help me fix or replace my phone. I got locked out once I lost my phone but the found it and it was under warranty I mailed it twice too them to fix it and they sent it back not fixed giving me excuse after excuse why they would not fix my phone or replace it.
Add me my phone got a new update that makes it overheat and the screen went out on it
add me my phone got an update that caused it to overheat and then the screen flaked out
I don’t get the speed that was promised