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Comcast Hit with Class Action Lawsuit
By Mike Holter
A class action lawsuit filed in Superior Court accuses Comcast of unfair and deceptive business practices, claiming the company charges customers for services they did not receive during time periods in which their Comcast services were suspended and/or disconnected.
California resident Craig Ritchie alleges in the Comcast class action lawsuit that his Comcast services were disconnected in September 2011 when he was unable to pay his bill. In November 2011, Ritchie says he called Comcast seeking to reinstate his services, and was informed that in order to do so, he would be required to pay for services he did not actually receive during the two months his services were suspended.
Ritchie is alleging violation of the Unfair Business Practices Act, deceptive practices under the Consumer Legal Remedies Act, and breach of contract. He is seeking Class certification, damages and injunctive relief.
A copy of the Comcast Class Action Lawsuit can be read here.
The case is Craig Ritchie v. Comcast Corporation, Case No. 12-cv-173162, Superior Court, State of California, County of Santa Cruz.
Updated February 3rd, 2012
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64 thoughts onComcast Hit with Class Action Lawsuit
ive been ripped off by Comcast several times, and I want to do something about it
I have to file a law suit against Comcast as they have made me physically ill. For years I have spent hours on the phone with them only to be lied to and getting the run-around. Whatever they say does not mean anything. They have the worst business practices anywhere.
I have a work from home job and had to have high speed internet and comcast is the only company that offers it in my area. We have had so much problem with the internet it has caused me to loose my job. Can I hold Comcast liable for this?
Moved to Santa Cruz from Redwood City in Jan 2014. Not getting the speeds advertising I am paying for every since. As many have already explained. The technicians know the advertised speeds arent possible. I have filed complaints with the BBB, the FCC and the local Santa Cruz franchise authority. No one seems to care. The San Jose Mercury and the Santa Cruz Sentinel showed a passing interest but never followed up. Looks like a simple case of fraud. I had a national attorney working on this case however he lost his effort to keep the issue national. Comcast succeeded in insisting this is a local small claims issue. I assume they are betting that few customers will go through the trouble of suing in small claims so they can continue to steal money from the vast majority of thier customers in Santa Cruz and Scotts valley. I did receive a one-time $400 credit to my account as a result of one of my FCC complaints. As others have stated, this doesn’t solve the problem going forward. It also isn’t fair to the majority who don’t know they’re being overcharged or don’t know how to complain and get results. Are there any blogs addressing this issue in Santa Cruz/Scotts Valley? Has anyone found a way to effectively get Comcast to lower thier internet bill commensurate with the actual service they are receiving? Robert J. fairpricing@comcast.net
A mi tambien me estafaron y me mandaron a colleciones por una cuenta que esta al dia, cuando llame a Infinity me dijeron que no tenian informacion de la deuda y que la pasaron a colleciones, que me tenia que arreglar con la compania Stellar rec, esta compania me trato muy mal solo me dicen que pague $189 nada mas y no saben de que es. Tampoco me aseguran que lo van a sacar de mi reporte de credito. Que se puede hacer ? Maria Sacramento Ca
Comcast is the worst company in the world. Its a monopoly and rips customers. This is my second experienced dealing with Comcast.
Let me know where to sign.
If you try to disconnect services they pile on you new fines. They never pick up the equipment and charge you for not returning their equipment. Takes them 60 days to respond to a disconnect request and then takes them 30 more day after that to disconnect you. Meanwhile they keep charging you and if you dispute the charges there is no one to speak with and the charges keep mounting.
They try to exhaust you and they hold the key and they hold the charges.
Let me know where PLEASE – we need to put a stop to this — this is the WORST customer service and billing practice experience I have ever seen. I am not a complainer — never sued anyone or dispute bills but this has been a blood boiling infuriating experience. Someone has to pay!
let me know what to do?
Thanks,
EK Atlanta
Something is definitely wrong when you can’t communicate with anyone that can give a straight answer from this large company. Everytime I call I have to go through a phone maze only to get some call center person with no authority. I’ve spent 3 days worth of my time to recover over $766 for a charge that my bank says I must deal directly with comcast because they claim it is a bill issue. My daughter signed up for service on the U Miami plan for $69.99 per month and got informational paper back but with no reciept. When her bank statement arrived it showed her card being hit for $766. My daughter and I have been unsucseesful in recouping our monies and they have recently charged her card again automatically for the recent first months payment. I have never been a Comcast customer but I think I may need an attourney to go after this terrible giant. This is either a mistake or they stold from my daughter. The billing department looks up her account and has no record of a $766 charge against her account. I asked them where did the money go with no explanation. Ridiculous! It’s obvious to me that upper management has a great mouse trap built that shelters them from you and little mice like me. Hope they will resolve this overcharge on my daughters debit account and save face. I will never give up until justice is served.
Oh.. Reason of WHY this Case for this person’s Class Action suit failed.. Ignorance.. Person SHOULD of recorded the calls..NOT by having just the Reps names from Comcast.. DUMB! Lack of evidence ppl.. I have recored calls now to prove my case and names ect. I did inform they were being recorded. Still lied.. I did a practice thing to see if this BS would occur again.. YUP! I upgraded at one price I was told ,then Opps.. They charged MORE than what was advertised and BAM! Recorded.. Gotcha! ;)
I would like to join this Class Action, or file a NEW one! Since 2012-2013 I have been OVER Charged monthly for services and equipment we DON’T Own/Have..Like boxes we DON’T Have.. They Will NOT removes, nor fixed,after stating they have “adjusted” our bill.. well.. NOT Supervisor, of the many twice a monthly I speak with has EVER Called us back, nor resolved.NO CREDIT BACK! Lost service with internet and they credited back for that loss, then I upgraded adding cable leaving direct TV.. we were charged a RE-connection install fee when NEVER had Comcast and told there would be NO install fee for new customers!!! Then hit with a $185 service fee, cause the renter’s 2-3 years BEFORE us buying used Comcast..Umm.. Know shouldn’t be, yet IS MY Problem.. Lame!
That was well years before the house I bought went into Foreclosure,cause was on market was 2 years… Unbelievable.. and forced,unless I wanted to make another appointment for installation to come back out another 2 weeks,after already awaiting 2 weeks! I have 4 children and crappy to do….Hmmm?! Exploit much?! is why they choose to “mis” inform the public, or oppps we should of told, yet sorry.. Yes.. another few bucks WE have to pay! Plus, horrible excuses for taxes being applied. rented for years before I bought. bad customer service.. we lost service, which I own two home businesses and because that service “glitch May 2013.. I lost a HUGE $350,ooo Account! The internet service cut i and out many times that week, while doing business and that BS is where the credit was supposed to be applied.. Then I was dooped into actually believing the Promo 12 month excellent HBO FREE, plus channels for ONLY $79 back then was real.. then the next month to be hit with paying $165 monthly, after taxes ect.. The woman/rep told me on the phone when I agreed to change from Direct TV and have a Double package deal with have already had the BLAST Internet service and forced, if I wanted to pay for that BS upgrade fee of $10 to my bill with package plan, plus cable with 3 boxes ONLY.. I corrected when install came out on paper, which I have a copy stating they brought out and I received 4 boxes.. (one cheaper less cable box), yet I HAVEN’T and why I wrote with my signature on that receipt we didn’t have.. Told they told read those receipts by contracted install Man from Georgia. one Family room DVR box, one regular box w/o DVR for master Bedroom and one tiny basic BS cable box missing channels we pay fully for our channels! PLUS.. we have been over charged since install for boxes,which were less and one free box and other 2 boxes that we were told costing us ONLY $9.95 monthly,cause one box free, other box was $4.95, which the extra regular price for the DVR box was originally $15.oo.. removed fee cause of their promo .. again. Great Deal, right?!
My total from the Comcast Sales Rep BEFORE I had agreed, after their State/crappy extra BS taxes,3 boxes, $10 Blast upgrade and 12 month promo-Free HBO rate was told NO More than $115.oo MONTHLY!
First bill.. Charge a lot MORE than $115..
Opps.. Told by Superviosr after calling and wasting MORE of MY Free time to resolve their forever not ending screw ups.. they would investigate my call.. and return my call within 1 business day to credit back.. Oh, wait.. Get’s better.. Then i called 3 days later.. NO return call and our service shut off when we just paid .. Their fault.. was another account and their BooBoo.. Umm.. sure.. So, I mentioned about the call I made several days beforehand.. NO RECORD! And they Don’t RECORD CALLS.. this was AFTER I was told by 7 diffrent lying sneakiy Supervisors THEY DO Record customer calls,Hmm..NO wonder! Long story short.. It’s nearing 14 months AFTER, which we are still disputing those credits from LOST Internet service, also UN-Approved High fees, which they don’t do contract either.. that is a HUGE Lie when agreeing to a “contract” for those 3-12 month promo rates they offer for free whatever’s… They also stated they would include FREE Stars and Showtime for the inconvenience . waited 2 days.. NOPE.. Nada written down in my call log about hat either, yet they began after that last call for “free'” Starz and Showtime while also waiting to still resolve our problem of being quoted incorrectly for their “investigation”.. I was charged for nearly another $5 monthly for those so-called FREE extra premium channels..
Took 2.5 months to see that credit back on my account for that alone!…Still NO refund for the 14 months of STILL illegally charging me the wrong amount.. another Rep stated they NEVER had that Promo running back then.. for my $79 Double package deal with Blast upgrade and boldly lied to me.. I was nice.. Woman hung up me, cause I asked her to look back harder, which of course their systems can’t “locate” that Promo then, yet sure as damn hell they can definitely “locate” what you ,customers OWE them, right?! I’m owed back monthly!
Unbelievable is all! I’m owed back between $65-$82 MONTHLY for nearing now 15 months…. Total owed for their HUGE F UP.. close, or over a $1,000! NOT Including a credit for 2-3 weeks of severely interrupted, or NO internet service! another problem.. Before my package deal.. Blast internet Only.. I was paying a into promo rate for 12 months of $29.oo, then after 6 months went up to $39.oo.. shouldn’t have been.. 1st time customer Promo.. I questioned.. they said some lame lie about it only being 6 months..
I disagreed.. again.. same issues.. then service issues, then all of sudden with 2 months left out of 12 months.. $79!!! Seriously! They lied again! Hey.. WARNING—–>> RECORD YOUR CALLS EVERY TIME, especially IF starting NEW account, or changing, upgrading existing account!!!
They lie.. don’t record & WILL SCREW YOU OVER!
My area .. Comcast Cable has grabbed us by our balls, cause NO other internet is fastest.. so limited.. ok.. Can’r have another carrier. Stuck! So, I paid, cause they agreed to start me over another 12 months @$29.oo again.. Suuure.. That was 1 month before I made the switch to double deal.. wasn’t… still waited back for that credit..
I have had my service shut off,cause of money issues here and there, or simply forgot to pay,cause I won’t do auto bank withdrawal with this Company lying! sad! I have friends that work there.. They hate it and tell me stories about them knowing excuses, lies and frustrated themselves from Comcast’s lies!
I just met with my Attorney…
I’m suing. Done!
The services we have received from Xfinity/Comcast Is The worst. We are always having issues with our cable, Internet and phone. We have multiple services calls and the issues are never resolved. The billing is always changing and never a steady amount we can budget, and always billing us for a month in advance. What kind of business does that anymore.
We started with the triple play for 99.00 and with taxes and all the fees it jumped to 128.00. Then they tac on the advance billing month and it continues to go up higher and higher. Now, we ended paying 189.00 and finally got fed up and decided to cut the cable and phone. They said we would only pay 70.00 with all fees but that was false information. We got a bill for $144.00. They are charging cancellation fees for the cable and phone and 3 weeks in advance. This is ridiculous and highway robbery. Their should be laws that protects us from these scams this company is doing. This is so frustrating that my blood pressure is up so high from arguing with all this nonsense. I will gladly file a complaint and forward all my recorded calls that I have had with Xfinity/Comcast/Timewarner. We are filing complaints to better business bureau. This is the worst company ever. I would love to join lawsuit. Just to figure out how to file or join.