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Comcast Hit with Class Action Lawsuit
By Mike Holter
A class action lawsuit filed in Superior Court accuses Comcast of unfair and deceptive business practices, claiming the company charges customers for services they did not receive during time periods in which their Comcast services were suspended and/or disconnected.
California resident Craig Ritchie alleges in the Comcast class action lawsuit that his Comcast services were disconnected in September 2011 when he was unable to pay his bill. In November 2011, Ritchie says he called Comcast seeking to reinstate his services, and was informed that in order to do so, he would be required to pay for services he did not actually receive during the two months his services were suspended.
Ritchie is alleging violation of the Unfair Business Practices Act, deceptive practices under the Consumer Legal Remedies Act, and breach of contract. He is seeking Class certification, damages and injunctive relief.
A copy of the Comcast Class Action Lawsuit can be read here.
The case is Craig Ritchie v. Comcast Corporation, Case No. 12-cv-173162, Superior Court, State of California, County of Santa Cruz.
Updated February 3rd, 2012
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64 thoughts onComcast Hit with Class Action Lawsuit
I have been charged ahead of time, been ignored, charged late fees for charges that were not late. I have suffered damages
Same issues as plaintiff, but in Georgia. My service for both cable and internet have been disconnected on 2 seperate occasions and I am forced to pay for entire month in full because I was told my “account was still active” even though I received no services or benefit. Highly unethical, and should be illegal in my opinion.
Comcast is the worst company I have ever had interaction with (poor customer service, off-shore customer service making communication impossible in some instances, passing you around from department to department (did that to me for three hours one day, accomplishing nothing). Instead of solving any of their huge problems, they just changed their name to Xfinity. Please warn your friends about them. Thanks.
They added Ixfinity TV to my bill on April 29th, 2010, when I had digital phone installed. I didn’t notice the charge until a couple of days ago, but I never had TV installed, nor do they have any paperwork. I have been a customer of Direct TV for about 20 years, and is the only provider I have had. They will not reimburse me for my 2K, because they said Illiniois Law states that if a customer doesn’t notice an error on their bill then the provider only has to reimburse them for 3 months. I can’t see a law being put into place. That promotes these companies to roll the dice on adding features that people didn’t order. If they get caught then they only have to reimburse 3 month and can pocket the rest.
I am fed up with the Comcast’s service that never works. I have a long story and documents to prove it! Thanks, Susana
Last year I was fed up totally. They (Comcast) lie through their teeth. I only wanted basic. They were charging me for Basic 1 and extended Basic. Finally I bought a flat screen tv. I also bought a Roku and I do NOT have internet with them but, Fairpoint in NH. Well their box knocked out my Roku and my wireless router and my internet. I was livid. I unwired their box on my own, and only screwed in the cable cord. Hit the “menu” to my tv 4th icon, and clicked “channel search” . WITHOUT their box, I have at least 50 stations, and needless to say they are livid with me. Now I got another letter saying they will be encrypting the cable cord ..service coming in…Can’t! Only can do with their box. For all of you out there? I now pay $10.78 a month…Why? Look up geek sites. ALL of the new Flat screens have EVERYTHING built in…Qam tuner, HD, LED, LDT…everything. You don’t need their box. And try Roku.com and get their little streaming box with 300 stations and no monthly payments. They are always sending me a threatening letter and I just may file ANOTHER complaint with the FCC.
In Comcast’s Xfinity on Demand Movie guide their movie rentals are false information. We rented a movie, Hitchcock for $4.99 2 day rental, the next day it was showing 14 minutes left on rental. I contacted Comcast and they said it was true. It states 2 day rental, but in reality it is a one day rental, you are charged twice if you want to watch it again.
the following is a chat with a chat agent about the difference in purchasing and renting when my grandchild of just turned 5 ordered ppvs ..Karen: I respect any decision you have for service cancellation. The movie is tied up with the cable box and anytime you cancel the service, you have no access with it. This is the reason we have option in our TV screen whether we rent or buy a movie. XFINITY On Demand Purchases will allow you to buy digital copies of movies and TV shows to purchase (not rent) permanently through your set-top box or online. If you are cancelling service, may still be able to access your purchases through the XFINITY On Demand Purchases app if you sign in before disconnecting your XFINITY services.
Karen: Viewing purchased titles on your TV requires a subscription to XFINITY TV service with access to XFINITY On Demand. If you disconnects all of your XFINITY services, you can continue to watch purchased titles on the XFINITY TV Go website or on your mobile devices with the XFINITY On Demand Purchases app.
Patrick: as I stated this is considered fraud. Have a great nite and thanks for not helping much
Type Here:
Their rentals states 2 day rental and they are only for 1 day. You are charged twice. They advertise it is a two day rental, but in reality it is a one-day.
ok, its time to start complaining about email accounts not being able to receive any emails. Also, where are all of my email I had from 6/2012 up to 12/24/2012? Gone-Baby-Gone !!!! I have not received any emails on my comcast account via their web email since January 14th. Its now February 3rd. I can’t get to them via phone or chat as well. All I get is a recording and music. Saying that all customer care reps are currently business. I BET THEY ARE. Comcast needs to start hiring back their technical experts and people with experience. Both business and technical experience is needed. Also… STOP OUTSOURCING TO OTHER COUNTRIES and USING THOSE NON-US so-Called technical resources to try and fix problems.
Has this been settled? There are many neighbors in my building with same circumstances.