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Comcast Hit with Class Action Lawsuit
By Mike Holter
A class action lawsuit filed in Superior Court accuses Comcast of unfair and deceptive business practices, claiming the company charges customers for services they did not receive during time periods in which their Comcast services were suspended and/or disconnected.
California resident Craig Ritchie alleges in the Comcast class action lawsuit that his Comcast services were disconnected in September 2011 when he was unable to pay his bill. In November 2011, Ritchie says he called Comcast seeking to reinstate his services, and was informed that in order to do so, he would be required to pay for services he did not actually receive during the two months his services were suspended.
Ritchie is alleging violation of the Unfair Business Practices Act, deceptive practices under the Consumer Legal Remedies Act, and breach of contract. He is seeking Class certification, damages and injunctive relief.
A copy of the Comcast Class Action Lawsuit can be read here.
The case is Craig Ritchie v. Comcast Corporation, Case No. 12-cv-173162, Superior Court, State of California, County of Santa Cruz.
Updated February 3rd, 2012
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64 thoughts onComcast Hit with Class Action Lawsuit
We live in a rural area and still have dial up for our internet. So we called Comcast over two months ago to get their services. I missed 4 days of work waiting for them to show up to install. First guy that showed up was late and when I ask him about he said ( so I’m late I here now), then he tells me he will have to send in a repair notice then left. I called them again, they gave me another appointment no one showed up. This has happened 4 more times. I have heard every excuse under the sun. One day I had two appointments on the same day still a no show. And when I call now I ask to speak to someone who speaks English. As of today we still don’t have any service, and it has been 2 months and 14 days and counting since my first call to order their services. They are the biggest joke for a company I have ever encountered. I would love to join a class action suit against these jerks!
I cancelled my Comcast in Naples, FL April 2013 as I moved to a different area of the state and it is serviced by Brighthouse. In May 2013 I rec’d and reimbursement check for a the partial month I did not use. Today, 5/5/14, I get a call from a Star Collection Agency stating I owed Comcast $30. I have never rec’d any bill or anything else since I closed my account indicating I owed any more mine until this call today. I contacted Comcast to resolve the problem. After approx 35 minutes on the phone and going over the problem with two different departments, I was transferred to yet a 3rd Department. After being on hold a while, a voice picked up and said hello, and when I responded, they line disconnected. I called back, was onb hold about another 12 minutes before finally speaking with yet another person and explaining the situation and was told I needed to speak with someone in Collections. So on hold again. Finally someone answers and after explaining my situation one again, the lady on the phone told me she was not in collections. I asked for a mailing address so I could mail in my complaint and after a lot of effort was finally able to get one, but had difficulty understanding the person I was speaking with. As it turned out, they are located in Asia! I asked to speak with someone in the USA and was told they would transfer me to another line but there was no guarantee I would get someone in the USA. So after well over an hour on the phone, I still do not have this resolved. Even more ridiculous is when looking at my account online, it states it is inactive due to being delinquent, yet shows me with a $274+ credit. Totally absurd. Does anyone know of any ongoing class actions in Florida I can join?
3/19/2014
This is still going on. I was a Comcast customer.
Two months ago I called in to down grade my service with Comcast and I received an Order Number.
One month ago I received my bill and my service had not been downgraded. I called Comcast and they said they had no record of the transaction. After several minutes of arguing I told them I had an Order Number. They said, we have that order but it was never processed and my bill would not change. They said they would process the bill as of this day. After some more arguing they agreed to correct my bill.
I was so angry, that the need day I took all the equipment to a local Comcast office and I cancelled all my services we Comcast. I asked for a printout of the cancelation order, she had no way to print it, so she printed out a screen shot of the completed order. This screen shot also showed the down grade order from a month earlier.
On Monday, March 17, 2014 I received another bill from Comcast for March and April. I call in again and told them I had cancelled my service, and again they said they had no record of a cancelation. Again I told them I had an order number and he said there was no order. After I start reading off the information on the order, he said he had the order, but it had not been processed. We followed the same routine as before. After I threatened to get a lawyer, he connected me with a different department.
They said to ignore the bill and that they owed me $23.00.
This appears to be a routine they follow to rip people off. I f it happened to me twice, they are probably doing it to everybody (policy).
After a period of time, I expect to get the bill again with a letter saying they are turning it over to a collect agency.
I was hit with the same foolishness from Comcast by saying I owe money on an alleged account I did not have. I have tried to resolve this issue with them and I kept getting the run around.
My name is Arthur Taylor and I have service with Comcast.It seems every time I pay my bill they seem to delay on posting it my account.I just posted $300 for this current one but talking to a CSR regarding said issue I’m hearing static loudly.I paid said amount last Friday at a grocery store across from where a former payment ctr was.What is Comcast problem and is it possible to get this problem resolved amciably for both
parties?Somebody at this law firm contact me regarding said issue and if lawsuit is still active.
Sincerely,
Arthur Taylor
Comcast is a crooked company I want to know how can I join in a class action lawsuit against the company charging for services that was never done stating that my monthly will be a certain amount but I got my bill it was a different amount. .so I discontinued there services and now they are refusing to pay me back my money .so how can we sue that crooked company.
COMCAST IS COMCROOKS.THEY KEEP ADDING BOXES INSTILLATION AND NOW MOVIES.I DONT PAY IT IS INCLUDED IN MY HOA FEES.THEY ARE USELESS.WHERE DO I JOIN LAWSUIT.!!!!!!
Yeah ,
I left there after 3 years of hell. That company is worthy of many legal actions!
I called and cancelled my service in July. I moved. 3 months later my parents (?? How did they get that number?) get a call from collections looking for me (I was out of the country.) I chat with them online, where they say they’ll create a ticket to somebody who can correct it. A month later, I get another call from collections. After 3 hours on the phone, I was bounced from billing, to “Customer resolution” back to billing, to the cancellation department. I spoke with a supervisor after that. Thankfully we were able to be amicable. I had to pay something like $2.16, instead of the $120 or so they wanted. To have done with it, I was glad to pay. In that time, I had been disconnected twice.
To cancel in the first place, you have to call a place where they don’t pick up. The first time I called, it said they had a 4 hour wait time, so I called again later where it was 30-40 minutes. It should be illegal to not have a way to cancel services. I got dropped to collections. The supervisor said she would contact the company to get me out of collections and that would take off any negative effect it had on my credit… but who knows.
Everybody I contacted was able to see I had called to cancel services, but nobody was in power to do anything about it. There is no supervisor available in the cancellation department, and most of the employees seem convinced their supervisors can only do the same things they can.
I got an email from my gym regarding a class action lawsuit about their cancellation practices. It seems to me what comcast does is inexcusably illegal.
Comcast sold me their Blast and install service when I called to terminate their service as its very costly (~$75) for just the Internet. They never came out to install the service but still charged me month after month for the non-existent Service. I called them after a couple of months to inquire about the problem. The Comcast Rep kept saying that I was being charged because I had purchased Comcast Blast. I tried to explain to him that I had not received any of what I had paid for but he couldn’t understand what I was saying???? After 10min I asked to let me speak with a supervisor He kept saying they were busy. The person I talked to couldn’t understand that I never received the service, boxes, or install??? After ~1 hour I gave up. Please help. -Pat
Sign me up and contact me for illegal practices of Comcast?Xfinity