Paramount subscription class action lawsuit overview:
- Who: Plaintiffs Trevor Adkins and Michael Shuler filed a class action lawsuit against Paramount Global.
- Why: Paramount allegedly fails to honor subscription cancellations for its Paramount+ streaming service and continues to charge for automatic renewals even after members cancel their subscriptions.
- Where: The Paramount class action lawsuit was filed in New York federal court.
Paramount Global unlawfully continues to charge consumers in an automatic renewal, even after they cancel their monthly subscriptions, according to a class action lawsuit filed Dec. 4 in New York federal court.
Plaintiffs Trevor Adkins and Michael Shuler say they subscribed to 30-day free trials of the Paramount+ streaming service and cancelled the Paramount subscription before the end of the free trial period.
However, Paramount allegedly charged each plaintiff a monthly fee on their credit cards after the 30-day trial period expired even though they canceled their subscriptions.
Paramount class action alleges company knows its cancellation scheme dupes customers
When they signed up for the free trial Paramount subscription, Adkins and Shuler had to provide their credit card information. The terms of the free trial stated that their subscription would automatically renew unless canceled, and that subscribers who cancel the Paramount subscription before the free trial period expires would not be charged, according to the Paramount class action lawsuit.
However, the plaintiffs say they were charged for Paramount automatic renewal after they canceled their subscriptions, and that their experience is not unique.
“Paramount is well aware that its membership cancellation scheme deceives consumers,” the class action lawsuit says. The plaintiffs claim “hundreds” of Paramount subscribers have complained of the company’s failure to honor their cancellations.
They point to consumer complaints on the Better Business Bureau’s website from subscribers who claim they were charged immediately after subscribing for a free trial or who were subject to Paramount automatic renewal even after they canceled their subscriptions.
Adkins and Shuler filed the Paramount class action lawsuit on behalf of themselves and a proposed class of U.S. consumers who cancelled their paid Paramount+ subscription but were subsequently charged by Paramount.
The class action asserts claims for violation of the federal Electronic Funds Transfer Act, unjust enrichment and conversion, as well as violations of New York, Michigan and Kentucky consumer protection laws.
Earlier this year, Paramount agreed to pay more than $120 million to settle claims by shareholders that the 2019 Viacom-CBS merger was unfair.
Were you charged for a Paramount automatic renewal after you canceled your subscription? Tell us about your experience in the comments.
The plaintiffs are represented by James J. Bilsborrow of Weitz & Luxenberg PC, Jeffrey D. Kaliel and Sophia Goren Gold of Kalielgold PLLC, and Christopher D. Jennings and Tyler B. Ewigleben of Johnson Firm.
The Paramount automatic renewal class action lawsuit is Trevor Adkins, et al. v. Paramount Global, Case No. 1:23-cv-10581, in the U.S. District Court for the Southern District of New York.
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84 thoughts onParamount class action alleges company conducts automatic renewal scheme
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Interestingly, I just tried to cancel my Paramount+ subscription, even though I am pretty sure that I already did. However, I just got another auto-payment charge. When I log in to the website account to try to cancel, it says that I have to go to where I signed up (which is on my Android phone). So, on my Android, I opened the account as instructed, but do not see where to cancel. When I tried to get support, I saw a Frequently Asked Questions. I typed in “Cancel” and an article title appeared. I clicked on the title, but the article never comes up! I’ve seen comments that even if the article does come up, it will send you to Google to log in. I even clicked the link located in the Terms of Service article and get an Android error! There is no way to cancel. It’s a runaround to frustrate consumers and redirect them multiple times so that they just give up! I would expect that on any device, as long as I can login to my Paramount+ account, I should be able to cancel my subscription from THERE. Why the wild goose chase? Because they want it to be difficult for consumers to cancel so Paramount+ can keep charging. I hope Paramount+ is held accountable for these practices with this lawsuit. Buyer beware! It’s not worth it.
I have canceled my free weekly trail years ago.I am still being charged from the year 2019 to current year 2024.
This has happened to me too. I signed up for a free trail in Feb of 2024. I canceled before the end of the trial but have been charged in March of 2024. My ParamountPlus account says I have no subscription. There is no way to contact them that I can find!
Ive callee almost every number available and tried canceling a subscription that was made on my xbox and they say call google olay when you call google it jusy directs you endlessly and then hangs up. When you search for how to cancel on the website it loads endlessly. This is a joke at this point its been over 6 months tht its been billing me and i have ti dispute it with my bank to grt it taken care of.
This is true. I cancelled the account months ago and logged in and no active subscription was showing however, I have months of charges. After reaching out to the support, they confirmed I was being charged and only refunded 5 of the months.
Add me to the list and on top of all that, the chat support says it is open 9am-1am et. It is currently 9:42 AM et and the support is still telling me they are closed and not available to help. This is scam company that will pay the price for this. Totally unacceptable.