Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
A class action lawsuit has been filed against Frontier Communications in federal court in California by a consumer who claims that the cable company charges more than the agreed to price for their internet, video, TV, & phone services.
Plaintiff Sohail Mahboubain states that Frontier has not honored the deals, discounts and promotions it offers.
Instead, the company allegedly charges consumers for services at different and much higher prices than what the customers agree to.
The plaintiff claims that customers of Frontier are not aware of these practices until they are provided with their billing statements.
In addition, Frontier does not resolve consumer complaints about the erroneous invoices, according to the plaintiff.
The Frontier class action claims that the problem started when Frontier acquired Verizon Communications Inc.’s operations in California, Texas, and Florida in April 2016.
The plaintiff says, that prior to April 2017, he contacted Frontier to obtain telephone services, as his prior services with the company were about to expire.
He claims that Frontier orally offered to provide him with the same services that he had with Verizon, which was a 2-year deal for high-speed internet and two telephone lines for $89.99 per month.
The plaintiff notes that he was told by Frontier that the main telephone line would be “unlimited” and that the backup line would be billed on a per call basis. Mahboubian was allegedly told that this price would be reflected in the new billing cycle.
“Despite Defendants’ representations, Plaintiff was charged a price that was different, and much higher than what Defendants originally offered, and what Plaintiff agreed to,” the Frontier class action lawsuit asserts.
The Frontier Communications class action claims that the defendants “deliberately” switched assignment of the two telephone lines, in that the main line charges were per call and the other line was assigned to the “unlimited” price.
As a result of this practice, the plaintiff allegedly experienced costs which were above what was originally agreed to.
Once he found out that the services were higher than anticipated, the plaintiff claims that he tried to fix the problem with Frontier Communications but the defendant refused to correct the billing errors.
The plaintiff reportedly then sent a demand letter to the defendants on Feb. 15, 2018 and, as a result, Frontier asked him his account number, which he provided over email. He has not heard back from Frontier since then regarding this issue, according to the Frontier pricing class action lawsuit.
The Frontier Communications class action alleges that the Frontier’s actions are in violation of California’s Unfair Competition Law as well as the California Consumers Legal Remedies Act and has filed additional claims for unjust enrichment.
Proposed Class Members in this class action lawsuit are: “All persons residing in the United States who, between the applicable statute of limitations and the present, are current and former customers of Defendants, who were offered a particular price to avail of Defendants’ telephone and/or internet services (the ‘Services’), but who were charged a price that was different from what was promised.”
Do you use Frontier for your television, phone and internet services? Leave a message in the comments section below.
The plaintiff is represented by Robert R. Ahdoot of Ahdoot & Wolfson PC.
The Frontier Billing Class Action Lawsuit is Mahboubian v. Frontier Communications Corporation, et al., Case No. 2:20-cv-01255, in the U.S. District Court for the Central District of California.
Read More Lawsuit & Settlement News:
Unauthorized Skin Lightening Products Seized Over Health Risks
Is It Safe to Take Valsartan?
Sun Organic Recalls Wintergreen Oil Due To Unsafe Caps
How Do I Appeal a Prudential Long-Term Disability Denial?
ATTORNEY ADVERTISING
Top Class Actions is a Proud Member of the American Bar Association
LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2024 Top Class Actions® LLC
Various Trademarks held by their respective owners
This website is not intended for viewing or usage by European Union citizens.
Honda, Hyundai, Kia, Subaru vehicle data collection class action lawsuit investigation
May 17, 2024 | Legal News
216 thoughts onFrontier Class Action Says Promo Prices Aren’t Honored
I am in Texas and have had issues with price gauging, internet/Wi-Fi issues, and being charged more than the agreed upon monthly amount. I was on the phone for hours trying to get a supervisor on the phone to work out these issues, but have yet to speak to a supervisor. Frontier definitely has a scam going on, where there are two Wi-Fi connections associated with your account, Frontier 1520 and Frontier 1520_5G, and it automatically toggles between both, making the internet connection slow or not work at all, So you are not receiving the Wi-Fi that you pay for monthly. Then you have to pay more money to up Wi-Fi from 50 to 500 mbps, and the monthly price you agree to, is not honored.
How do we get to be part of this? I was never told that our 3 year contract auto renews and when I tried to cancel they said that will be $2000.00 fine. What? it auto renewed for 3 years 2 weeks prior. I talked them down to auto renew of 1 year they said it would be $800 this was crazy. paying a bill for a building that was not even using phone or Wifi anymore. then at the end of April Ziply took them over and I still was being charge the $2000.00. not the $800.00 as said. after tons of phone calls i got a final bill for $1200.00 .. they also had charged me for 2 mo. of service after i called and canceled. $1200.00 2 weeks after an undisclosed auto renew. Unbelievable.
I am experiencing the same issues with frontier, they said my account became cancelled when i only downgraded my service and did not eliminate my contract. They canceled the account and opened me a new one and are trying to charge me 8000 dollar cancellation fee. I went from 4 lines with internet to 1 line and internet, still the same monthly fee, besides the cancellation fee of the “old account “ for 8000 dollars
I just experienced a similar problem with Frontier. Called to cancel my service, wanted faster speeds, and the rep told me i could upgrade to 500/500 for $49.99/month. Received the confirmation email with those details, and now, after the service is installed, I get a new email telling me my charges are $85 per month. Called in and they used some excuse about I need to be a new customer to get this rate and the 1st person I talked too, must have been trying to trick the system. I am based in Texas, and seeing as I have the emails for proof, I would like to join this lawsuit.
Quoted one monthly price; charged another. Billing charges are always inconsistent (with tons of taxes and “other charges”, that seem to increase every few months). Premium channels never operated clearly without interruption. Finally had them removed from package. Even then, still being overcharged! Have tried to resolve in the past with no success.
We have had problems with Frontier since day one yet we stuck it out with them, although never happy and always overcharged. If you have any information for us on how to sign up for the class action law suit we would greatly appreciate it.
Had me also. Have had Frontier for years.
I have had Frontier for years. Never noticed the surcharge untill today when saw on Kiro 7 News. Going to go back in my bills and see when this all started. If I can be added i would like to join.
Sign me up! I have just wasted 3.5 hours (and counting) to resolve an issue, and I am no farther along in the resolution than when I started! We are being charged for internet speed that we are not getting. So frustrating!
Add me as well. Have lost just about 20 premium channels and am now being asked for monthly subscriptions to other premium channels that were originally part of the premium package. Ready to switch service.
Add me to the class action they have dropped several channels but my bill stays the same. I was told I would now have to pay extra for each other the channels. They are removing channels from plans and making me and others now pay extra fees. This seems to be frontiers way of getting it’s broke ass out of bankruptcy by ripping off customers.