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A class action lawsuit has been filed against Frontier Communications in federal court in California by a consumer who claims that the cable company charges more than the agreed to price for their internet, video, TV, & phone services.
Plaintiff Sohail Mahboubain states that Frontier has not honored the deals, discounts and promotions it offers.
Instead, the company allegedly charges consumers for services at different and much higher prices than what the customers agree to.
The plaintiff claims that customers of Frontier are not aware of these practices until they are provided with their billing statements.
In addition, Frontier does not resolve consumer complaints about the erroneous invoices, according to the plaintiff.
The Frontier class action claims that the problem started when Frontier acquired Verizon Communications Inc.’s operations in California, Texas, and Florida in April 2016.
The plaintiff says, that prior to April 2017, he contacted Frontier to obtain telephone services, as his prior services with the company were about to expire.
He claims that Frontier orally offered to provide him with the same services that he had with Verizon, which was a 2-year deal for high-speed internet and two telephone lines for $89.99 per month.
The plaintiff notes that he was told by Frontier that the main telephone line would be “unlimited” and that the backup line would be billed on a per call basis. Mahboubian was allegedly told that this price would be reflected in the new billing cycle.
“Despite Defendants’ representations, Plaintiff was charged a price that was different, and much higher than what Defendants originally offered, and what Plaintiff agreed to,” the Frontier class action lawsuit asserts.
The Frontier Communications class action claims that the defendants “deliberately” switched assignment of the two telephone lines, in that the main line charges were per call and the other line was assigned to the “unlimited” price.
As a result of this practice, the plaintiff allegedly experienced costs which were above what was originally agreed to.
Once he found out that the services were higher than anticipated, the plaintiff claims that he tried to fix the problem with Frontier Communications but the defendant refused to correct the billing errors.
The plaintiff reportedly then sent a demand letter to the defendants on Feb. 15, 2018 and, as a result, Frontier asked him his account number, which he provided over email. He has not heard back from Frontier since then regarding this issue, according to the Frontier pricing class action lawsuit.
The Frontier Communications class action alleges that the Frontier’s actions are in violation of California’s Unfair Competition Law as well as the California Consumers Legal Remedies Act and has filed additional claims for unjust enrichment.
Proposed Class Members in this class action lawsuit are: “All persons residing in the United States who, between the applicable statute of limitations and the present, are current and former customers of Defendants, who were offered a particular price to avail of Defendants’ telephone and/or internet services (the ‘Services’), but who were charged a price that was different from what was promised.”
Do you use Frontier for your television, phone and internet services? Leave a message in the comments section below.
The plaintiff is represented by Robert R. Ahdoot of Ahdoot & Wolfson PC.
The Frontier Billing Class Action Lawsuit is Mahboubian v. Frontier Communications Corporation, et al., Case No. 2:20-cv-01255, in the U.S. District Court for the Central District of California.
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216 thoughts onFrontier Class Action Says Promo Prices Aren’t Honored
I flew Frontier in May and it was a nightmare. The charges stated at $197 and at the end of my trip it was $700 or more. Please add me to the list.
Frontier airlines is completely fraudulent! Sure, they offer affordable flights, but thye turn around and nickle and dime you to death by charging you so much more for your luggage, weather you have carry on or not. I booked a flight to fly back east for my grandmother’s funeral. For my son, my husband and I, it was $387.86 round trip. However, when it came time to check in for the flight, it was then that I discovered that we had to pay for our luggage. Just for our luggage alone, it cost us $2,186. That was 1 bag for myself, my son’s diaper bag, car seat, my purse & my husband’s bag. Needless to say, we couldn’t afford it & the flight was non-refundable! I will never fly Frontier again!
We were part of the Verizon/Frontier switch, went thru hell for months with over extra charges, charges for equip we did not have, and services we did not order. spent many days sitting on hold, between 20 min to 45 min sitting on hold to talk to someone, only to be transferred to the wrong person, or just disconnected. When the original Verizon discounts expired, we were offered a different “package” only to be overcharged (resulting in many more days of phone calls, chat sessions and even wrote a snail mail letter to corporate. Eventually, we did receive a small token credit, but the manner of their confusing billing/credit entries made it nearly impossible to figure out if we were ever fully refunded for overcharges.
Have Never had the internet speed promised. then somehow we were downgraded to a slower speed, but paying the same price. Many of the PROMISED channels that were originally included in the “package” have been removed, yet the billing did not change to compensate for the removal of the channels. Unfortunately our choices for phone, TV and Internet providers are limited. (we tried the only other provider – Spectrum – but their service and billing errors were far worse). So we are being held hostage, having no alternatives.
Frontier Communications has greatly reduced my channel lineup in the past decade yet the price has steadily continued to increase. I can no longer follow the N.Y.Yankees, N.Y. Mets, Boston Red Sox, or UCONN Basketball teams as those channels have been discontinued. Also list premium movie channels and music stations. The price you would logically think would lower but just the opposite-the price keeps going up while providing less.
How do I join a class action lawsuit?
Frontier Communications has greatly reduced my channel lineup in the past decade yet the price has steadily continued to increase. I can no longer follow the N.Y.Yankees, N.Y. Mets, Boston Red Sox, or UCONN Basketball teams as those channels have been discontinued. Also list premium movie channels and music stations. The price you would logically think would lower but just the opposite-the price keeps going up while providing less.
How do I join a class action lawsuit?
MY NOW DECEASED HUSBAND SIGNED ME UP FOR INTERNET THROUGH VERIZON AND IT WAS A LIFETIME AGREEMENT. TWO YEARS AGO MY BILL TOOK A GIANT JUMP AND MY INTERNET WENT FROM 10 DOLLARS A MONTH TO ALMOST 30. THERE HAS BEEN A STEADY INCREASE SINCE. I CALLED FRONTIER TO QUESTION WHY AND WAS TOLD THAT THEY HAD LOOKED AT THE CHARGES AND DECIDED THAT THE PREVIOUS PROMO ISSUED BY VERIZON WAS NOT BENEFICIAL TO THEIR COMPANY SO THEY HAD CANCELLED IT!!! I AM 80 AND ON A FIXED INCOME HENCE THE REASON FOR STAYING WITH FRONTIER!!!! TODAY I FINALLY CANCELLED THEM!!!
Please add me to the list. I’ve had so many problems, billing issues, internet speed and many more!!