Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
A class action lawsuit has been filed against Frontier Communications in federal court in California by a consumer who claims that the cable company charges more than the agreed to price for their internet, video, TV, & phone services.
Plaintiff Sohail Mahboubain states that Frontier has not honored the deals, discounts and promotions it offers.
Instead, the company allegedly charges consumers for services at different and much higher prices than what the customers agree to.
The plaintiff claims that customers of Frontier are not aware of these practices until they are provided with their billing statements.
In addition, Frontier does not resolve consumer complaints about the erroneous invoices, according to the plaintiff.
The Frontier class action claims that the problem started when Frontier acquired Verizon Communications Inc.’s operations in California, Texas, and Florida in April 2016.
The plaintiff says, that prior to April 2017, he contacted Frontier to obtain telephone services, as his prior services with the company were about to expire.
He claims that Frontier orally offered to provide him with the same services that he had with Verizon, which was a 2-year deal for high-speed internet and two telephone lines for $89.99 per month.
The plaintiff notes that he was told by Frontier that the main telephone line would be “unlimited” and that the backup line would be billed on a per call basis. Mahboubian was allegedly told that this price would be reflected in the new billing cycle.
“Despite Defendants’ representations, Plaintiff was charged a price that was different, and much higher than what Defendants originally offered, and what Plaintiff agreed to,” the Frontier class action lawsuit asserts.
The Frontier Communications class action claims that the defendants “deliberately” switched assignment of the two telephone lines, in that the main line charges were per call and the other line was assigned to the “unlimited” price.
As a result of this practice, the plaintiff allegedly experienced costs which were above what was originally agreed to.
Once he found out that the services were higher than anticipated, the plaintiff claims that he tried to fix the problem with Frontier Communications but the defendant refused to correct the billing errors.
The plaintiff reportedly then sent a demand letter to the defendants on Feb. 15, 2018 and, as a result, Frontier asked him his account number, which he provided over email. He has not heard back from Frontier since then regarding this issue, according to the Frontier pricing class action lawsuit.
The Frontier Communications class action alleges that the Frontier’s actions are in violation of California’s Unfair Competition Law as well as the California Consumers Legal Remedies Act and has filed additional claims for unjust enrichment.
Proposed Class Members in this class action lawsuit are: “All persons residing in the United States who, between the applicable statute of limitations and the present, are current and former customers of Defendants, who were offered a particular price to avail of Defendants’ telephone and/or internet services (the ‘Services’), but who were charged a price that was different from what was promised.”
Do you use Frontier for your television, phone and internet services? Leave a message in the comments section below.
The plaintiff is represented by Robert R. Ahdoot of Ahdoot & Wolfson PC.
The Frontier Billing Class Action Lawsuit is Mahboubian v. Frontier Communications Corporation, et al., Case No. 2:20-cv-01255, in the U.S. District Court for the Central District of California.
Read More Lawsuit & Settlement News:
Unauthorized Skin Lightening Products Seized Over Health Risks
Is It Safe to Take Valsartan?
Sun Organic Recalls Wintergreen Oil Due To Unsafe Caps
How Do I Appeal a Prudential Long-Term Disability Denial?
ATTORNEY ADVERTISING
Top Class Actions is a Proud Member of the American Bar Association
LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2024 Top Class Actions® LLC
Various Trademarks held by their respective owners
This website is not intended for viewing or usage by European Union citizens.
Honda, Hyundai, Kia, Subaru vehicle data collection class action lawsuit investigation
May 17, 2024 | Legal News
216 thoughts onFrontier Class Action Says Promo Prices Aren’t Honored
I find billing prices inconsistent and changing every month,how when I’ve made no change to the plan please add and contact me
FRONTIER GAVE ME 2 HARD INQUIRIES – AFTER STATING IT WOULD NOT BE A HARD PULL ON MY CREDIT, AND NOT GETTING MY PERMISSION THE 2ND TIME
I HAD SERVICE FOR 10 MONTHS–THEY REFUSED TO LET ME CANCEL AT 10 MONTHS–I CALLED IN TO CANCEL 5 TIMES–
I SPENT 50 HOURS OF MY TIME TRYING TO GET MY ACCOUNT CANCELED AND ADJUSTED
IT WAS FALSELY SENT TO COLLECTIONS AND IT TOOK 3 MONTHS TO GET REMOVED
THEY ALSO LIED ABOUT PLAN PRICES, CANCELLATION FEES, BILLING PERIODS,
I HAVE THE DATES TIME STAMPS AND RECORDINGS OF 7 CSR’S AND MANAGERS
After 3 months of watching various networks being dropped from our service (HDNet, MLB network, AXStv, EPIX movies etc.) and having a repeated message on the channel sites saying that Frontier has not been able to reach an agreement with the network after much negotiations with the network, we received a bill for more than $30 higher than our normal rate. We decided enough is enough.
My wife got on the phone and after a long wait, got through to a representative. She tried to get any kind of loyalty discount for our long time association with Frontier. We were told that their promotion discounts were more than what our current service charges and that we have a great plan and even the promotions don’t match our rate. What B.S.!! Obviously Frontier has no loyalty incentives for it’s loyal customers to stay with them, in fact, they’d rather give discounts to new customers and raise their rates after their promotion expires than to hold on to loyal customers.
These past few months, we’ve had problems with Voicemail, accessing phone settings such as do not disturb from the set-top box, sudden loss of TV service on a near daily basis while the Set Top Box quits and reboots (a lengthy process) while watching a program on TV.
Bottom line:
-The service quality has reduced to unfavorable service
-Networks that we received and paid less for are now being offered for an extra fee
-No loyalty rewards are offered
-We feel what Frontier is doing is illegal business practices
Please include us in any lawsuits you may come up with.
I have been using them for almost 5 years now, The quoted me $71 dollars a Month they recently raised it to over $100. I am Only paying them $95 a month 4 dollars over their price. I’ve been p[paying THIS way Since my first payments. $4 dollars OVER their charges, YET, I only get $40 or so Credit to my account. How can this BE when I am CONSTANTLY paying OVER their price. ALSO they put my Pay Date as the 27th of the previous month the the month of the pay date which I PAY my bills. ON THE FIRST of each month. Their internet was spotty and my phone was OUT for over a WEEK during the Covid Lock down, I am a 61 year old Amputee in a WHEELCHAIR, in other words, I am a DISABLED SENIOR as WELL as a Marine Corps Veteran! I had to get a NEIGHBOR to CALL and Complain to get my PHONE PUT BACK ON! I sincerely hope you can do something about this, I am FORCED to take this SERVICE by the CITY of SANTA MONICA’S Zoning laws.
Please Help me
I signed up for Frontier internet service this last March at a kiosk and was told that part of the new customer promotion included receiving a free Chromebook after being a customer for 8 weeks. When I called Frontier to check the status of the Chromebook, Frontier said they had non such promotion and that I should call the 3rd party I signed up with. I explained that the ‘sales rep was wearing a Frontier dress shirt and that I had them specifically write the ‘free Chromebook’ promo on my paperwork. The number they listed for their office always leads to voicemail and they have not returned my calls.
I would like to be added to this Frontier Communications Class Action Lawsuit. I had their service for years and suffered just like the comments above. They falsely advertised and offered me a promo price and never billed me for that amount. I spent every month for years trying to resolve this and spent hours on the phone each month. They told me there was a cancellation fee so I kept trying to correct the issue, but could no longer take the overpricing every month. I never did receive credit for the years of overpricing.
I have dealing with Frontier since June 27, 2020 until today September 7th 2020. They are billing me for second account that I never authorized. I ended up paying for first account $130.29 and ended up paying again with an account of $189.25 with using my ported phone number from Comcast to force me to pay for services, fees, and made up reasons I never wanted. I tried calling several times to terminate services with first account on 7-07 after unfinished installation on 6-30- 2020. They proceeded to bill me in secondly made up account. I have been fighting with several frontier representatives, billing department and supposed supervisors who assured me that it would be taken care of. Then to find out with surprised second bill with different account they’re charging me because I ported a phone with Comcast but in order to remove charges they would not pay me but needed billing cycle to run down until 8-09-2020 and balance to zero. This was after I believed with email confirmation on 7-13-2020 that first account was closed, thinking I was done, now here it it September 7th, I get another billing statement which is from first account that was supposed to be non existent is back with zero balance but still in circulation. I was supposed to get phone call from Latest frontier rep today, never called, this is third time they lied to me, fake apologized to me and threatened me with recorded me even I’m trying to resolve this charge with second account still no response from them or resolution. I need your help with any advice or good Connecticut Attorney at Law dealing with misrepresentation and unfair over charges and possible fraud. Contact me at vjwloba69@yahoo.com. Yes, I authorize my name Valerie J. Wolfset to be added to your petition for nation wide Class Action Lawsuit.
I was first promised an ipad to switch to Frontier. Never happend. Prices went up. Internet was horribly slow and drops all the time. I cancelled service April 9 and received a full bill May 9. I called to ask for credit and I was told they cancel all accounts at the end of the month which is fine to cancel them at the end of the month but don’t charge me till the end of the month. My service ended on the 9th why would I pay for something I have cancelled and not using. The man said it is their policy.
Same EXACT thing happened to me for years!!! Told one price and billed another, then would call and have to talk to 3-4 people to get back to what I was originally told, then it would happen all over again. I even had associates give me their email address and direct line saying contact me if there is an issue with my bill, but when of course there was, would never respond when I emailed or called them. Not sure why I stayed so long? But finally left for Comcast and my bill is exactly the same every month, as promised. I told Frontier what they were doing was against the law and a deliberate scam. They did not care and never changed. Even when speaking to the President’s office, there really was no resolve, they would just stop communicating with me. AWFUL!
Add me please
Add me please
Please add me to the class-action lawsuit. Late last year I called Frontier about changing my landline number. I asked if there would be a charge to do it. The rep told me no, there would not be a charge. The number was changed (took them 2-3 days & several calls to get it right). The next month my bill had increased by approximately $100 per month! I called numerous times to get it straight and was given excuse after excuse as to why it occurred. A few months ago I connected with a Frontier rep who had formerly been a Verizon rep. She was able to pinpoint the problem. She told me the rep who changed my landline number coded the transaction wrong which put me in a different monthly payment plan. I spent about 3 days and several hours on the phone with her, but we finally got it all figured out. She told me her supervisor approved the correction. But since then I have heard NOTHING and my bill has stayed at the higher rate. I can’t find anyone to help me. In the meantime, I have had 4-5 service technicians come out to correct problems with the equipment and it still isn’t working correctly. I have hit my limit and want to find a lawyer to help me!!