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A class action lawsuit has been filed against Frontier Communications in federal court in California by a consumer who claims that the cable company charges more than the agreed to price for their internet, video, TV, & phone services.
Plaintiff Sohail Mahboubain states that Frontier has not honored the deals, discounts and promotions it offers.
Instead, the company allegedly charges consumers for services at different and much higher prices than what the customers agree to.
The plaintiff claims that customers of Frontier are not aware of these practices until they are provided with their billing statements.
In addition, Frontier does not resolve consumer complaints about the erroneous invoices, according to the plaintiff.
The Frontier class action claims that the problem started when Frontier acquired Verizon Communications Inc.’s operations in California, Texas, and Florida in April 2016.
The plaintiff says, that prior to April 2017, he contacted Frontier to obtain telephone services, as his prior services with the company were about to expire.
He claims that Frontier orally offered to provide him with the same services that he had with Verizon, which was a 2-year deal for high-speed internet and two telephone lines for $89.99 per month.
The plaintiff notes that he was told by Frontier that the main telephone line would be “unlimited” and that the backup line would be billed on a per call basis. Mahboubian was allegedly told that this price would be reflected in the new billing cycle.
“Despite Defendants’ representations, Plaintiff was charged a price that was different, and much higher than what Defendants originally offered, and what Plaintiff agreed to,” the Frontier class action lawsuit asserts.
The Frontier Communications class action claims that the defendants “deliberately” switched assignment of the two telephone lines, in that the main line charges were per call and the other line was assigned to the “unlimited” price.
As a result of this practice, the plaintiff allegedly experienced costs which were above what was originally agreed to.
Once he found out that the services were higher than anticipated, the plaintiff claims that he tried to fix the problem with Frontier Communications but the defendant refused to correct the billing errors.
The plaintiff reportedly then sent a demand letter to the defendants on Feb. 15, 2018 and, as a result, Frontier asked him his account number, which he provided over email. He has not heard back from Frontier since then regarding this issue, according to the Frontier pricing class action lawsuit.
The Frontier Communications class action alleges that the Frontier’s actions are in violation of California’s Unfair Competition Law as well as the California Consumers Legal Remedies Act and has filed additional claims for unjust enrichment.
Proposed Class Members in this class action lawsuit are: “All persons residing in the United States who, between the applicable statute of limitations and the present, are current and former customers of Defendants, who were offered a particular price to avail of Defendants’ telephone and/or internet services (the ‘Services’), but who were charged a price that was different from what was promised.”
Do you use Frontier for your television, phone and internet services? Leave a message in the comments section below.
The plaintiff is represented by Robert R. Ahdoot of Ahdoot & Wolfson PC.
The Frontier Billing Class Action Lawsuit is Mahboubian v. Frontier Communications Corporation, et al., Case No. 2:20-cv-01255, in the U.S. District Court for the Central District of California.
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216 thoughts onFrontier Class Action Says Promo Prices Aren’t Honored
I’m in Ohio and I have been misled on numerous occasions by Frontier. At one point I had reached over $5,000 in charges. Each month I would call and they would say that’s not right, I’ll take care of that and next month the bill would be double until it reached over $5,000. I then finally got a plan where it was approximately 75 a month included unlimited. But they would still charge me for calls. I called in Dec. and she said she could lower it to $39.99 plus taxes and it would be around $47. Jan the bill was $47. This month is is back to 90.05 and even their records show I did not use the line one time. I just called and supervisor said that’s right 39.99 and 50.06 in taxes and fees. I said I wanted to disconnect line because that’s not what I agreed to. She said that will be $390 early disconnect fee plus the 90.05. Can you make this class action national because I would like to join. This is a fraudulent scheme.
Just an FIY, no proof but i moved over here in 2007, frontier had a special with tv internet and phone sighed up to get a 200 dollar visa, never got it kept calling them they said there was not such special going on of course after they came and hooked me up, finally gave up waited my 2 years and got rid of there service, and it was not good service at that, internet kept going out sometimes for 3 or 4 days, channels would not load, no phone signal they were really the worst i have had. no proof but had to let somebody know. also at that time I sent them proof of the special and they still denied it, really bad customer service.
Frontier decieved our household. Many mnay timea and still are harassing my mother and claiming she did not return equipment but they sure cash every check we send there way a d that gets delivered to them. There are many more customers in my area who are furious with frintier lying to all of us.
Oh I have about a full year of horror stories of Frontier messing with my service prices and promo prices. I was quoted $189.09/ month For everything they offered and when my bill came it was like $700.00/ month. That was just the beginning.
We were told an intro into rate of 25 per month per website special when we called to get the package it was not available ended up with a 40 dollar plus package
Please add me. They charged me an early termination fee for switching over to them when they took over for Verizon. They inflated my bill so high I couldn’t afford it. They refused to honor Verizon’s prices. They do not alert you when your contract is up. Instead they charge you outrageous fees.
Prices are always misleading.
Add me to the class action lawsuit my name is Alexander Fletcher Jr
They told me I would get high speed internet and basic cable for 89.99 a month for 2 years but when they sent my bill it was over $200
I was offered a promotion and they couldn’t give me the service they promised. Then when I called customer service to cancel, they told me if I stayed they would send me a $50 Visa gift card so I stayed and never received it. I couldn’t take the horrible service and ended up cancelling after 5 months.
FRONTIER, when they bought the services of the customers from ATT in Connecticut, about 7 years ago or so, had to lock in the rates for a period of years. As a customer of FRONTIER all this time, they over expanded, and buried themselves into a large hole. A hole so big, that early in March 2020, they will have no choice, but to file for bankruptcy.Anyone who has been a loyal customer with them, basically gets the shaft, as displayed in their bills. Bills, you have to look online for, and pay if you desire. I’m not sure what their strategy and their intentions are, but it will be a large miracle, if they stay above water.A reverse stock split within the last couple of years, tanked. Shareholders got seriously hurt.Their actions, speak louder than words, and their customers are running away, and very far too. It is, what it is. Thanks you.