Wyndham timeshare class action overview:
- Who: Plaintiffs Carol and Donald Yorks and Taya and Connor Fissix filed a class action lawsuit against Wyndham Vacation Resorts.
- Why: The plaintiffs accuse Wyndham of deceptive sales practices, hiding pertinent timeshare details and including an unenforceable arbitration requirement in its contracts.
- Where: The Wyndham class action was filed in federal court in Florida.
A new class action lawsuit claims Wyndham Vacation Resorts employs deceptive sales practices, hides pertinent timeshare details and includes an unenforceable Wyndham arbitration requirement in its contracts.
Wyndham timeshare purchasers must book up to 13 months in advance, the timeshares have limited or no resale value and desired locations are often unavailable, the Wyndham class action says.
The class seeks damages and voided contracts, claiming Wyndham committed fraud to gain customer commitment.
Traditional timeshare sales involve purchasing a portion of a property for a specific week of occupancy, which can be traded, the class action alleges. In the Wyndham timeshare program, consumers purchase points that become currency to stay at resorts across the world.
“Fundamental to the Wyndham sales and marketing pitch is that purchasers will have a dizzying array of choices and will be able to stay at their desired property wherever it might be,” the Wyndham class action says.
“Purchasers buy points so they can travel to their desired location, whether it is Scotland, Colorado, Hawaii or some other place. In fact, desired destinations are not available at the desired time and have to be booked sometimes as much as a year in advance, assuming they are even available. The sales pitch is false and misleading.”
Wyndham previously faced timeshare lawsuits
The proposed Wyndham classes include those who purchased their Wyndham timeshares in South Carolina, Maryland and Nevada with unenforceable arbitration clauses in their contracts.
The lawsuit included reference to several prior Wyndham cases where the arbitration clause was ruled unenforceable.
For example, a 2020 class action lawsuit claimed Wyndham aggressively marketed its timeshares and unfairly profited from customers by requiring them to assign their timeshare interest to a trust from which Wyndham benefits.
Have you purchased a Wyndham timeshare? Let us know in the comments.
The plaintiff is represented by Howard B. Prossnitz of the Law Offices of Howard B. Prossnitz PLLC.
The Wyndham timeshare class action lawsuit is Yorks, et al. v. Wyndham Vacation Resorts Inc., Case No. 6:24-cv-00575, in the U.S. District Court for the Middle District of Florida Orlando Division.
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661 thoughts onWyndham class action alleges timeshare contracts include unenforceable arbitration clause
In November 2021, we checked into Branson at the Meadows were told that with Wyndham’s purchase of Travel and Liesure resulted in many new programs but we must attend an Owner Update to take advantage of these programs that were currently free to sign up for but would result in a fee if you signed up later. We specifically asked if there would be any sales presentation and were assured there was not LIE! LIE!
Missouri requires a written disclosure that this is an attempt to sell a timeshare interest. We received no such notice and yes we are so gullible that we bought more. Later we filed arbitration. We could not afford an attorney so I represented ourselves. As for the required notice, the CSR filled out a contact form from a tablet. The place for my signature was a straight line drawn presumably by their CSR. Where my email address was prepopulated had been modified so that instead of dot COM it ended in XYZ. That is where this required notice was emailed to. He knew that if we had received a noticde that it was an attempt to sell more timeshare interest, we would have never gone;
Before the arbitration, we went to another Owner Update in Colonel Williamsburg in Virginia. Again we were assured there would be no sales attempt but that was also a lie. Again, the contact form had a straight line instead of my signature, my prepopulated phone number and email had been altered to prevent us from receiving the required notice. Neff Jenkins was the Resolution Specialist who was going to “fix” our problem by getting us into the right timeshare at Manhattan 45 in NYC. Some months after we purchased we learned we would not get prorated points although our maintenance fees were prorated. Our new points did not start until 5 months after we would have paid around $15k. Ultimately we filed arbitration. At the arbitration Ms. Jenkins denied telling us anything about the profit we could make by booking vacations and selling them during the 6 hours we were with her. My wife stated to Ms. Jenkins that she repeatedly told us how much money we would make by trading our current ownership for more ownership but in NYC. My wife then asked her if she was going to call her (my wife) a liar? She said, No. Despite Ms. Jenkins final comment, despite the 2 improperly completed notices, despite our testimony, the arbitrator ruled entirely in Wyndham’s favor except he did not require us to pay their attorney fees I would estimate at $30K nor their arbitration fees of about $10K. The arbitrator went even further to comment that he saw nothing improper about the notices that we did not get. Anyway, I doubt there is anything an attorney can do for us at this point but if my testimony can help someone else, I am willing.
After an aggressive sales tactic when I visited a Worldmark site in San Diego, I was convinced that an upgrade on my account would allow me to cancel my current contract, when needed -a lie. Also that I would have access to Airbnb and Vacation Homes to Go — also a lie. I have hired at attorney specializing in timeshare settlement cases to get me out of the upgrade which would cost me over $33,000 plus additional maintenance fees. So far I’m very happy with my attorney:
Sussman & Associates | Law Firm
Offices Located in California and Nevada
Beverly Hills, Las Vegas, Newport Beach, Palm Springs, San Diego
P 800.233.8521
We were misled and lied to during the sales by the salesman. Now we are stuck with these time share and paying every month maintenance that we do not use
The sale resulted from a 30-minute update on the current programs and new items that had been introduced. John R Phelan, Jr. and Lavina A Phelan attended the presentation at the resort Palm Aire in the Miami area. The salesperson quickly went into the current level we were at, WorldMark Platinum, and the benefits of upgrading. He presented several options with the one catching our attention was that we could use credits to offset the monthly loan payment amount. He explained that with this option the amount of credits required for reserving a resort were going to be less expensive for people who were higher level owners. We questioned this several times as it was very new to us and our experience. He stated that it was part of a new program starting in November 2025 and in order to qualify for this program we had to buy at least 5000 credits. The second item that was discussed was that he, the salesperson, promised that he could assist in getting the loan refinanced through Wyndham to get us a lower interest rate on the new contract. He stated that our current contract was not eligible for this program as it had been more time than was allowed for this to be put into place. The new buy-in would make our account eligle for this reduction of our interest rate. After 90 days I reached back to him to check the status of the loan refinancing and found he was, and has been, unavailable. Upon my discovery that everything that was told to us at the presentation was either false or misleading and not included in the contract, we filed a complaint and have been attempting to get this addition to our contract removed/canceled/refunded.
We bought at the Wyndham Palms Resort in Florida. It has been bought out by Tempus Resorts, then Diamond Resorts and now Hilton.
My husband and I were approached on the San Antonio riverwalk by a gentleman who offered to help us get tickets to the river boat tours which we were looking at. He invited us to a presentation at Wyndham and for going, we can get free boat tour tickets, carriage ride, and a few other things. I was hesitant, I even asked if he’s trying to sell me a timeshare. He insisted that wasn’t the case and it was just a presentation to get the word out about their new properties. So, we went. They immediately tried to sell us a timeshare. So that’s the first lie. After sitting through the stuff and talking with a rep, they offered us a timeshare deal that included many thousands of dollars down. We said no, we are not in a position to pay that. Then the rep offered to look into getting us a deal with no down payment, just needed some info. I filled out the tablet and then she scrolled down and said, “sign here.” I asked, “what is this for?” And she said it’s just to rework the deal to have no down payment. My husband and I did the e-sign (that had no text explaining what we were signing) and immediately got emails that there had been a hard pull on both of our credit reports. So, lie #2, they were signing us up for a loan and not disclosing it. She intentionally moved the tablet screen so that I could not see what she was doing. We spent over three hours with these people, and they badgered us about “why did you even come here if you aren’t interested in this?” I let them know that I was told this was just informative and was specifically told they wouldn’t be trying to sell me a timeshare. Thankfully, we didn’t buy in. But this company uses deceptive practices, and people shouldn’t be punished for believing what someone has said. They need to be stopped.
My husband and I are victims of the Wyndham TimeShare we never used and it was our wedding gift to us because the people said they had cruise tickets for us and that would be a great honeymoon gift even though we were on our honeymoon in SC where they hosted the event. I paid around $4000 in the first year and was told it was for maintenance fees and I was like what about the vacation resort’s. They told us to attend this meeting and they wasn’t selling anything and my husband was definitely skeptical we was about to go and they literally said not to leave because they said they had free giveaways to all sorts of things to do while we were there and we sat for almost 7 hours listening to what they tricked us into getting and we will own it after 2 year’s with over a million points to fly anywhere we wanted and that it is transferable to our children if we don’t use it or when we pass away. No to think about it that’s how they would’ve kept the money going even after we were told that the deed is transferable down to our kids and no more payments. Do you have information on how I can get this off of our credit report it shows $25K balance and I’m disputing it under the class action FTC Act 15 U.S.C. 45
I would like to know about this case 678-877-3636
Very difficult to book time even 13 months ahead. If any time is available it is always accommodations that only accommodate 2 people. Being put on a wait list make travel arrangements difficult.
We have bought a Wyndham timeshare and every time we use the location we were always pressured to buy more points. We finally put ourselves in a do not review list
one of my hobbies is cooking. and when i’m cooking this works great.
We were misled and lied to during the sales by the salesman. Now we are stuck with these time share and paying every month maintenance that we do not use.