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Zillow telemarketing class action overview:
- Who: A California man is suing Zillow.
- Why: The plaintiff says the company sends unwanted texts and makes unwanted calls to people to sell real estate, in violation of the Telephone Consumer Protection Act.
- Where: The Zillow telemarketing class action lawsuit was filed in a California federal court.
- What are my options: Try Offerpad as an alternative to Zillow.
Zillow violates the law through unwanted texts and calls to people it is trying to solicit real estate transactions from, when those people have specifically asked not to be contacted, a new telemarketing class action lawsuit alleges.
Plaintiff Richard Tuso filed the class action lawsuit against Zillow Group Inc. on May 22 in a California federal court, alleging violations of the Telephone Consumer Protection Act (TCPA).
According to the lawsuit, Zillow violates the TCPA by making telemarketing calls to consumers without their consent, including calls to phone numbers that are registered on the National Do Not Call Registry and to consumers who have expressly requested that the calls stop.
Recently, Zillow launched its “Zillow Flex” model whereby instead of real estate agents paying Zillow for leads generated by the company from a certain ZIP code, Zillow partners with agents and gives them the leads at no cost in exchange for receiving a “success fee” from their commission upon the completion of a successful transaction, the lawsuit states.
To this end, Zillow places solicitation calls and sends solicitation text messages to consumers on its behalf to gain real estate transactions. In addition, Zillow reaches out to consumers to connect them with real estate brokers they have a relationship with, the plaintiff says.
“Unfortunately, some of these calls and text messages from Zillow are being placed to consumers without consent, including to consumers that registered their phone numbers on the DNC, as per Plaintiff’s experience.”
Repeated unwanted texts and calls, plaintiff alleges
Tuso registered his cell phone number on the National
Zillow telemarketing class action overview:
- Who: A California man is suing Zillow.
- Why: The plaintiff says the company sends unwanted texts and makes unwanted calls to people to sell real estate, in violation of the Telephone Consumer Protection Act.
- Where: The Zillow telemarketing class action lawsuit was filed in a California federal court.
- What are my options: Try Offerpad as an alternative to Zillow.
Zillow violates the law through unwanted texts and calls to people it is trying to solicit real estate transactions from, when those people have specifically asked not to be contacted, a new class action lawsuit alleges.
Plaintiff Richard Tuso filed the class action lawsuit against Zillow Group Inc. on May 22 in a California federal court, alleging violations of the Telephone Consumer Protection Act (TCPA).
According to the lawsuit, Zillow violates the TCPA by making telemarketing calls to consumers without their consent, including calls to phone numbers that are registered on the National Do Not Call Registry and to consumers who have expressly requested that the calls stop.
Recently, Zillow launched its “Zillow Flex” model whereby instead of real estate agents paying Zillow for leads generated by the company from a certain ZIP code, Zillow partners with agents and gives them the leads at no cost in exchange for receiving a “success fee” from their commission upon the completion of a successful transaction, the lawsuit states.
To this end, Zillow places solicitation calls and sends solicitation text messages to consumers on its behalf to gain real estate transactions. In addition, Zillow reaches out to consumers to connect them with real estate brokers they have a relationship with, the plaintiff says.
“Unfortunately, some of these calls and text messages from Zillow are being placed to consumers without consent, including to consumers that registered their phone numbers on the DNC, as per Plaintiff’s experience.”
Repeated unwanted texts and calls, plaintiff alleges
Tuso registered his cell phone number on the National Do Not Call Registry on July 2, 2003, he said.
Unsolicited text messages from Zillow began March 23, 2023, he alleges, with the company texting, and then calling, about a property viewing.
While he requested to opt out, he continued to receive at least seven more texts and calls unsolicited from real estate agents and agents associated with Zillow, he alleges. He said he has never done business with Zillow and was not looking to view any properties.
Tuso seeks to represent anyone on the National Do Not Call Registry who received more than one text or call from Zillow, or who asked Zillow to stop contacting them.
He seeks certification of the class action, damages, fees, costs an injunction and a jury trial.
Meanwhile, Zillow has agreed to pay $15 million to settle a lawsuit alleging it withheld information about a federal investigation into a co-marketing program for lenders and real estate agents, causing investors to purchase Zillow stock at artificially inflated prices.
What do you think of the allegations in this Zillow class action lawsuit? Let us know in the comments.
The plaintiff is represented by Rachel Elizabeth Kaufman of Kaufman PA.
The Zillow class action lawsuit is Richard Tuso, et al. v. Zillow Group Inc., Case No. 2:23-at-00469 in the U.S. District Court for the Eastern District of California.
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