Walgreens robocalls class action overview:
- Who: Walgreens is facing a class action lawsuit over robocalls.
- Why: Walgreens is accused of making repeated robocalls to individuals on both the National Do Not Call Registry and Walgreens’ internal do-not-call list.
- Where: The Walgreens robocalls class action was filed in federal court in Illinois.
Walgreens is facing a class action lawsuit saying that it makes repeated unwanted robocalls to customers on do-not-call lists.
Plaintiff James Coleman says he is on both the National Do Not Call Registry and Walgreens’ internal do-not-call list, yet he still received repeated unwanted robocalls from the company.
Walgreens’ repeated robocalls are a violation of the Telephone Consumer Protection Act (TCPA), according to the class action.
“Mr. Coleman knew these were prerecorded calls because each call played a message that was identical in content and length, and the same monotone female voice (likely artificial) was featured on each call,” the class action says.
Coleman received eight different robocalls despite telling Walgreens that he did not want to receive the calls.
Walgreens owes as much as $1,500 per call, lawsuit claims
The plaintiff is entitled to at least $500 in damages per call and up to $1,500 if the court finds that the company’s actions were willful, per TCPA guidelines noted in the class action lawsuit.
While Walgreens didn’t make the calls itself, the company subcontracted out the calls and is still therefore responsible for their content, the robocalls class action says.
“Walgreens ratified the TCPA violations by knowing facts that would cause an ordinarily prudent person to inquire as to whether its third-party vendors were complying with the TCPA,” the class action says. “For example, Mr. Coleman informed Walgreens that he was continuing to receive unwanted calls after he told Walgreens to stop them.”
Hundreds of pharmacists at several Walgreens locations across the country staged a walkout in early October in protest of what they argue are harsh work conditions.
Have you received a robocall from Walgreens? Let us know in the comments.
The plaintiff is represented by Thomas A. Zimmerman, Jr., Sharon A. Harris, Matthew C. De Re and Jeffrey D. Blake of Zimmerman Law Offices PC and Max S. Morgan of The Weitz Firm LLC.
The Walgreens robocalls class action lawsuit is Coleman v. Walgreen Co., Case No. 1:23-cv-15376, in the U.S. District Court for the Northern District of Illinois.
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83 thoughts onWalgreens class action claims retailer made robocalls without consent
I am on Walgreen’s internal do not call list. They call anyway. Sometime robo, sometimes in person. I re-enforce my do not call status. It stops for a while then starts up again. This has been going on for about two years.
I hate when the phone rings all the
Plz plz plz help me.. I left. Walgreens went to a different pharmacy because I couldn’t handle it anymore and they’re still harassing me.
And…. I saw the complaint for them calling my phone number now they’re calling me from a different Walgreens. It’s just crazy. They call me so many times the pharmacist calls me Robo callers. Call me and I’m like having a nervous breakdown. I just can’t do it no more I wanna file a complaint. I’m calling to FBC tomorrow. I blocked their phone calls. They call me from a different number that says Walgreens. It’s just too much. Please include me in the suits thank you.
I receive as many 35-40 calls a day several times a month. I tell them to stop calling me and it just keeps going. I try to talk to the person that is on the line and get told fuck off fuck you. I need help to make it stop they should be made to pay me for the turmoil and torment they cause me.
We get calls several times a month if not w sweet. We have added ourselves to the do not call list on line changed our setting and still the calls keep coming. We have blocked the numbers but still get the voicemails. This is ridiculous.
Their pharmacy calls robo call when prescription is ready or delayed & even at random when one is ready for refill & automated system asks if u want it refilled all automated no real person. In California it is against the TCPA regulations for a cell phone number to be attached to an auto dialer. I worked for a market research company & we had to hand dial the cell phone directory .
add me i have so much proof. I block almost all calls now because of walgreens
Add me to Walgreens robocall lawsuit. I’ve turned off internal calls and on NDNCL .. and the system has even added me back to the internal system numerous times over the years
I signed up for the robic calls in 2918 and got 3dolls and 86 cents from the law suit.am I entitled to more?
I get calls constantly
When it goes up to join give a heads up they text and call constantly even if on no call list