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Procter & Gamble Website Accessibility Class Action Lawsuit Overview
- Who: Plaintiff Robert Weekes, a legally-blind individual, filed a class action lawsuit alleging P&G’s website is not fully accessible to blind and visually-impaired individuals.
- Why: The P&G website’s screen reader allegedly fails to read the item description link and stops functioning abruptly in the middle of a sentence.
- Where: The P&G website accessibility class action lawsuit was filed in New York federal court.
The Procter & Gamble Company’s website is not fully accessible to visually-impaired individuals, according to a class action lawsuit filed Feb. 2 in New York federal court.
Plaintiff Robert Weekes is a legally-blind person who says he attempted to utilize P&G’s website www.sk-ii.com, which sells different skin care and facial treatment products.
However, the P&G website’s screen reader allegedly fails to read the item description link and stops functioning abruptly in the middle of a sentence, according to the P&G class action lawsuit. As a result, Weekes says he was not able to utilize the website to purchase items.
Weekes alleges P&G’s website violates Title III of the Americans with Disabilities Act of 1990 (ADA) and the New York City Human Rights Law.
“The access barriers that plaintiff encountered have caused a denial of plaintiff’s full and equal access multiple times in the past, and now deter Plaintiff on a regular basis from accessing the defendant’s website in the future,” the class action lawsuit states.
The internet plays a vital role in the lives of Americans. Individuals use the internet to find information, conduct business, learn, shop, and numerous other activities. Visually-impaired individuals are able to access websites by using screen-reading software, which vocalizes the visual information on a computer screen.
“Unless websites are designed to be read by screen-reading software, blind and visually-impaired persons are unable to fully access websites, and the information, products, goods and services contained thereon,” the lawsuit alleges.
According to the Class Action, P&G’s Website is Not ‘Fully Accessible’ Using Screen-Reading Software
Because the P&G website is not fully accessible to individuals using screen-reading software and imposes barriers to blind and visually-impaired individuals, the website violates the ADA and the New York City Human Rights Law, Weekes says.
The Centers for Disease Control estimated that there were approximately 1.7 million blind individuals in the United States in 2017, according to the P&G class action lawsuit.
Weekes filed the P&G class action lawsuit on behalf of himself and a proposed Class of all visually-impaired or legally blind individuals in the United States who were denied access to the equal enjoyment of goods and/or services that were offered on the P&G website. He also seeks to represent a Class of visually-impaired and/or legally blind individuals in New York City.
Do you use screen-reading software to access websites? Let us know what you think about the P&G website accessibility class action lawsuit in the comments below!
Weekes is represented by Edward Y. Kroub, Jarrett S. Charo, and William J. Downes of Mizrahi Kroub LLP.
The Procter & Gamble ADA Class Action Lawsuit is Robert Weekes v. The Procter & Gamble Company, Case No. 1:22-cv-00941-LGS, in the U.S. District Court for the Southern District of New York.
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One thought on P&G Website Not Accessible To Blind Individuals, Class Action Claims
As did c me