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Pella Corporation has reached a class action lawsuit settlement over alleged defects in its ProLine series of windows that allegedly cause rotting in the surrounding wood. If approved, the class action settlement will cover a nationwide Class of consumers who purchased ProLine casement, awning and transom windows made by Pella from 1991 to 2006.
Under the proposed class action lawsuit settlement, consumers may be eligible to receive between $750 and $6,000. The Pella ProLine settlement also provides benefits beyond the warranty to consumers whose windows may suffer wood rot in the future.
Lead Plaintiff Dr. Leonard Saltzman sued Pella in 2006 alleging that he began to notice some of his window frames were rotting 10 years after installing ProLine casement windows in his new home, but the windows were no longer under warranty. Saltzman alleged the windows had a design defect that allows water to seep behind the aluminum cladding and cause wood rot.
Pella denies the allegations and maintains wood rot can be caused by many different reasons, but said in a statement last week that it is “pleased to have created a settlement framework that extends our existing customer support program with a claims process” for older windows.
“In the overwhelming majority of cases, our Pella windows performed extremely well and as designed,” Pella’s CEO said. “We know that each home or building is unique and the settlement is designed to address the relatively small number that may have experienced a problem.”
Detailed instructions on how to file a valid claim for the Pella ProLine Window Class Action Settlement can be found in our Open Lawsuit Settlements section.
UPDATE: A class action lawsuit settlement has been reached! Learn how to file a claim for the Pella Window Class Action Settlement.
UPDATE 2: On June 2, 2014, the 7th U.S. Circuit Court of Appeals overturned the Pella window defect class action settlement after finding that its terms were “scandalous” and unfair to Class Members.
UPDATE 3: On Feb. 8, 2018, after years in court, Pella Corporation agreed to pay close to $26 million to settle a class action lawsuit that alleged a line of its windows leaked and caused wood rot.
UPDATE 4: On March 23, 2018, the revised Pella ProLine windows defect class action settlement is now open. Click here to file a claim.
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120 thoughts onPella Agrees to ProLine Window Defect Settlement
Would this make the window and door systems in Chicago so much safer?
We have had 4 slider doors rot and had to be replaced, we also have 2 stationary windows and another slider rotted as well as 3 windows, will follow the class action law suit, terrible product
In 2003, we purchased our home that was built in 1998. In 2008, we began noticing that the windows on the northwest side of the house were rotting on the bottom. After the aluminum fell off in 2010, we had a Pella rep inspect our windows and he stated that he had never seen windows rot like ours. We had to pay $100 just to have him inspect them, and of course the windows were no longer covered by a warranty. At that time, we had to replace eight windows at a cost of close to $2,000. In 2012, we had two additional windows with mold/rot that were replaced for over $500 (including the $100 inspection fee). At that time, we had a non-Pella contractor also inspect our windows who indicated that we have over 20 more windows that need replacement. After reading all the previous comments, if Pella does not work with us to replace these, I will never purchase another Pella window. Fortunately, our sliders are Anderson, and we have not had a single problem with these.
BOUGHT A HOUSE 10 YRS AGO BUILT IN 1985. EVERY SOUTH FACING PELLA WINDOW THAT CRANKS OUT NEEDS REPLACED, THAT TOTAL IS ELEVEN. THE OTHER NINE WINDOWS ARE ROTTING & LEAKING WATER INTO MY HOUSE. PELLA REP BASICALLY SAID TOO BAD, NO WARRANTY, NOTHING CAN BE DONE BUT SPEND MORE MONEY. AM GOING TO A RELIABLE WINDOW LIKE ANDERSON. WILL NEVER BUY ANOTHER HOUSE WITH PELLA WINDOWS UNLESS THE SELLER PAYS FOR TOTAL REPLACEMENT COST. SHOULDN’T HAVE TO REPLACE WINDOWS EVERY 10 YEARS. SHAME ON PELLA
I have had 13 windows replaced in the past 4 years and I had to pay for painting and other related expenses. I now have 3 large Pella (non Proline windows) rotting and was told because we installed protective film (for sun protection) these windows are out of warranty and not covered. Do I have any warranty protection for the 13 replacement windows or for the other remaining Proline windows that have not developed any leaks. ? (That I know of)
My house was built in 1998. All Pella Proline windows thruout. Within 6 months, were unable to open windows. Pella notified off and on for the first 5 years. Someone finally came out in 2005 and replaced 6 windows due to black rot of sash. We are still unable to open windows, and the windows they replaced 4 have the black rot again. The windows in the garage have completely destroyed the whole sill.. These windows were replaced in 2005. We have had to start replacing them this year, due to the fact we have never been able to open windows and I am afraid we will have worse damage if we wait. Really need some compensation, this is not cheap. My slider door is now rotted, the Lowes rep found this when he was out for the windows we are starting to replace. Please let me know. I have already filled out paperwork and sent back with pictures and receipt when Pella came to our house.
Our Pella Pro-Line casement windows were installed in new construction in 1995. Shortly thereafter the rain water leaks began IN THE WALLS on the south side of the house. Also, the bottom stiles of some of the sashes began to show signs of rotting out. These two problems are UNRELATED. In addition, the Pella patio door swelled up and became inoperative. Two different Pella reps came to look at the problems proclaiming that my situation was unique and they had no explaination for their origin. Being ” concerned for my satisfaction “, I was promised a new patio door, and ultimately a new 3-section dining room window, each of which got here a year apart. The water leaks were a mystery to them. Ultimately I retained a couple carpenters to istall the door and window, and when they began replacing the door, the real horror show began. All the framing was rotted around the rough opening for the door. The water intrusion was traced to the sill of the window above. Same story for the dining room window. Ultimately, all the Pella windows on the south face of the house were discovered to be defective where the aluminum cladding at the sill had opened up ever-so-slightly at the vertical cladding joint, ALLOWING WATER TO PENETRATE DIRECTLY INTO THE WALL CAVITY! Having lost all faith in the Pella product, we replaced them with Anderson series 400 casements and have not had ANY water leakage since 2004. The replacement patio door has continued to be a problem, admitting water into the bottom stiles, and around the door gasketing, and into the house, ruining my beautiful wood floating floor. This suit only covers the Pro-Line casement windows, so I can’t expect any justice on the door . . . just yet.
i will wait for my communication and has no comments ,
do not know what to say.
igot my house built in 1998 to 2001 and had Pella vinal clad windows and since i moved all bottom of windows started getting rotting a called Pella and they offered warrenty and i kept paying labour and they provided windows and in larg house it is too much , now warrenty expired but problem is still there i rather replaced all windows with some other company .can i get some help, thanks , Khalid
I have heard nothing but bad things about Pella windows. I know we all thought they were good because they have advertising everywhere. But the customer service is crap, the windows are crap, and the materials in them are crap. Reason why I have Kolbe & Kolbe windows in my home now. I have all the same hardware, a nice terra bronze color match and it was less expensive for a top of the line window! I will never recommend Pella to anyone ever.