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Pella Corporation has reached a class action lawsuit settlement over alleged defects in its ProLine series of windows that allegedly cause rotting in the surrounding wood. If approved, the class action settlement will cover a nationwide Class of consumers who purchased ProLine casement, awning and transom windows made by Pella from 1991 to 2006.
Under the proposed class action lawsuit settlement, consumers may be eligible to receive between $750 and $6,000. The Pella ProLine settlement also provides benefits beyond the warranty to consumers whose windows may suffer wood rot in the future.
Lead Plaintiff Dr. Leonard Saltzman sued Pella in 2006 alleging that he began to notice some of his window frames were rotting 10 years after installing ProLine casement windows in his new home, but the windows were no longer under warranty. Saltzman alleged the windows had a design defect that allows water to seep behind the aluminum cladding and cause wood rot.
Pella denies the allegations and maintains wood rot can be caused by many different reasons, but said in a statement last week that it is “pleased to have created a settlement framework that extends our existing customer support program with a claims process” for older windows.
“In the overwhelming majority of cases, our Pella windows performed extremely well and as designed,” Pella’s CEO said. “We know that each home or building is unique and the settlement is designed to address the relatively small number that may have experienced a problem.”
Detailed instructions on how to file a valid claim for the Pella ProLine Window Class Action Settlement can be found in our Open Lawsuit Settlements section.
UPDATE: A class action lawsuit settlement has been reached! Learn how to file a claim for the Pella Window Class Action Settlement.
UPDATE 2: On June 2, 2014, the 7th U.S. Circuit Court of Appeals overturned the Pella window defect class action settlement after finding that its terms were “scandalous” and unfair to Class Members.
UPDATE 3: On Feb. 8, 2018, after years in court, Pella Corporation agreed to pay close to $26 million to settle a class action lawsuit that alleged a line of its windows leaked and caused wood rot.
UPDATE 4: On March 23, 2018, the revised Pella ProLine windows defect class action settlement is now open. Click here to file a claim.
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120 thoughts onPella Agrees to ProLine Window Defect Settlement
I put in 14 casement windows and 3 fixed units and they are all rotted 12 years ago.I contacted the Pella dealership in media Pa 5 years into having the windows to show them the issue they came out and made a note of it and left after many phone calls they stopped returning my calls. They offered to sell me new ones. I have my receipts and also documentation of the visit from the Pella rep. Some of the windows I have already replaced.But believe me there are more. I would like to be notified (610) 521-2414 I hope the Pella dealership is reading this from Media maybe I will get my phone call returned and my windows addressed Charlie Campbell from Essington Pa 19029
I bought 25 pro-line units in 2005 from lowes,I noticed in 2011, 4 units were rotten on the bottom of the sashs. I called Pella, they told me the windows were out of warranty.I can’t open 8 windows now, I’m afraid they will fall apart.I’m retired and don’t have the funds to replace them.Please keep me informed on this lawsuit.
In Oct. of 2012, I was washing our Pella Pro line double hung aluminum clad wood windows, when the aluminum cladding on one of the windows came off in my hands exposing the dry rot that was hidden by the aluminum cladding. We immediately contacted the Pella Window store in Ft. Collins, Co. who referred us to a distributer in Denver, Co. who wanted $600. to repair the window, however the sashes cannot be repaired or replaced, the entire window needs to be replaced, information for any of you with the double hung windows that don’t know that and it wasn’t disclosed when we purchased these windows. Actually the lumber company didn’t know it either. The lumber yard is out of business and the distributor that they got the windows from is out of business so we have no help or support from them concerning our Pella windows being rotten and falling apart. We were the general contractors building our own house therefore the only ones left in the chain of profit is Pella. This company doesn’t want to take any responsibility as I am sure all of you with these windows know. The folks that have Pella casement and awining windows are being represented in class actions suits but the double hung windows aren’t included. We would like to know why they haven’t been included. We would like to be included in a class action suit for double hung windows if one begins but need to know how we could get that information. We live in a dryer climate, therefore, we have just begun to experience this problem (our house is 18 yrs. old). Thankfully at this time, we have only one window that needs to be replaced and have no idea if and how many of the other windows have the same problem as in order to check we would have to take the windows apart which would ruin the windows. This has been a very stressful situation as windows are not easy to replace and are very expensive to replace. Not knowing how many windows are bad with no way to check them to see what condition they are in is also stressful. We purchased what we thought were really good quality windows. Pella had a good reputation so we thought spending the money would be a good investment. What a disappointment! Profit without Responsibility! It is just Wrong!
We bought a spec home in 2002 that has 27 Pella windows. On New Years Eve we found that one of our windows was rotted. My husband contacted the dealer and our warranty was outdated by two months. We had to pay full price. Funny how we just happened to find this!
We have the exact same windows as Saltzman, live in Illinois and have just received the class action notification in the mail. After doing research on this, the outcome is a joke! The only ones benefiting from this are the lawyers and Saltzman.
We bought a brand new spec house in 2001 which had these proline windows installed. Within only two years, we had mold on the wood and water beading up in the corners. The back door (also Pella) had to be replaced because of moisture build-up in between.
Best suggestion would be to find a lawyer who will sue Pella for you pro bono and ignore the class action suit. Pella said themselves that the class action suit admits no wrong doing on their part and the settlement they agreed on is no different than what they offer to the rest of their customers. WHAT A JOKE!
I am so glad that someone took all the time and effort to put this info together and get this thing going. We have a problem as well. Thought we weren’t skimping as well – top of the line lol. I hope we can actually get service once our claim is settled.
Had to pay Pella $75 to come inspect my defective windows. The guy was rude, inspected with a moisture meter and a mirror. Give me a break. He refused to acknowledge design issues and obvious problems with the Proline. The windows can’t handle normal healthy interior moisture and the guy told me I had to take my screens off so the water would not puddle on the sill. Yep, people purchase high end windows so they can remove screens every winter. Tried to say my problem cause I needed more varnish on sill. Wanted to charge me for handle repair. The report came back with no documented pictures, no record of examination procedures and report said pictures were on file. Huge scam. This Pella dealer is out of Des Moines Iowa. We live in Ames Iowa. My house and garages are loaded with defective Pella windows. This company is horrid. They used my name and address from this visit to put on their marketing list. This is an unethical company and they deserve to go under for their dishonest practice of deception and not standing behind their product.
2004 I installed pella double hung windows and a bay window that is very rotten. Do these windows qualify for this lawsuit?
Just like Dr. Saltzman, my husband and I had a new home built and approximately 10 years later, we noticed moisture seeping in and condensation forming on the inside of the windows, which created mold and wood rot. We contacted a Pella rep who said the warranty was over, there are no problems with their windows and Pella was not responsible for fixing or replacing the windows. I am thankful to Dr. Saltzman for taking action !!! Hopefully we will be able to replace our windows.
I built a 7000 sq ft all brick home in 2000. I installed Pella Designer windows because they were supposed to be high quality and would not need replacement in 10 years. Replacing windows in a brick house is very difficult. Two years ago I noticed leakage during heavy rainstorms on the east side of the house. I blamed the porosity of the brick work and planned to seal it. Now I realize that the window frames leak from wind driven rain. I think caulking the frames will stop the leakage. I noticed some of the aluminum claddings were loose. On further inspection, several window styles are completely rotted behind the cladding. Not only were these sashes not caulked correctly at the factory, but the cladding design is incorrect. The mitres overlap so they collect water instead of repelling it. I intend to sue them in Special Civil Part of NJ Superior Court if they don’t replace the rotted windows.