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 Pella Window Settlement Notice


Award (how much your claim may be worth): You can receive a cash payment of up to $750 per structure containing a defective Pella window covered by the class action lawsuit settlement.



Class Action Lawsuit Settlement Case(s):  Saltzman et al v. Pella Corporation et al., Case No. 06-cv-4481, U.S. District Court, Northern District of Illinois.



Pella Corporation


Website of the Class Action Lawsuit Settlement Administrator (FILE YOUR CLAIM HERE):


Address to submit a claim form (REQUIRED):


To receive your cash payment from the Pella ProLine Window class action lawsuit settlement, you must submit a claim form to the following address postmarked no later than July 23, 2013:
Window Settlement
P.O. Box 2876
Portland, OR 97208-2876


Phone Number to call for assistance: (866) 523-6760


Details:The Pella ProLine settlement will resolve a 2006 class action lawsuit, titled Saltzman, et al. v. Pella Corp., et al., that alleges the windows contain a design defect that allows water to seep behind the aluminum cladding and cause wood rot. Many of these windows are no longer under warranty, so the class action lawsuit is hoping to remedy the losses Pella window owners suffered as well as to extend the ProLine windows’ warranty.

Pella denies any wrongdoing and maintains wood rot can be caused by many different reasons other than a defective window design, but has agreed to a class action lawsuit settlement to resolve the litigation.

Class Members of the Pella ProLine window class action settlement include all persons in the United States who are current or former owners of structures containing Pella ProLine brand casement, awning and/or transom windows (including 250 and 450 Series) manufactured by Pella Corporation between 1991 and 2006.

Class Members can receive the following benefits under the Pella ProLine class action lawsuit settlement if they have suffered past water-related damage, current water-related damage, or suffer water-related damage in the future (up to 15 years after the Date of Sale) to the finishing on the window or to other property surrounding the window:

Cash Payment: Receive up to $750 per structure that contains/contained the eligible Pella ProLine products if you file a valid Claim Form no later than July 23, 2013.

Discount/Reimbursement: If you paid for repairs made prior to December 10, 2012, you can file a Claim Form to receive certain benefits for unreimbursed repairs or replacement of the window(s), including certain discounts and cash reimbursements. Details of what you can get are covered in Section 11 of the Pella ProLine Settlement Notice.

If you feel you are owed more than the class action lawsuit settlement if offering, you can see payment for unreimbursed expenses by entering a court-approved arbitration process. The maximum award available in the arbitration is $6,000 per structure. Class Members will not have to prove a window defect but will have to prove that the “defect” caused the damages for which they are seeking compensation for. The deadline to apply for arbitration is July 23, 2013.

All Claim Forms and Arbitration Forms, together with supporting documentation or information, must be mailed and postmarked no later than July 23, 2013.

Claim Forms and more information on your rights in the Pella ProLine Window Class Action Lawsuit Settlement can be found at

Manufactured:  Between 1991 and 2006


Claims must be postmarked by: 7/23/13


Settlement Administrator(s): Epiq Systems


Class Counsel:


Richard Burke

Paul Weiss

Julie Miller



Defense Counsel:


James A. O’Neal
John P. Mandler

UPDATE: On June 2, 2014, the 7th U.S. Circuit Court of Appeals overturned the Pella window defect class action settlement after finding that its terms were “scandalous” and unfair to Class Members. 

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  • J Mudd February 15, 2013

    We have all our receipts, canceled checks, etc. for 23 windows purchased b/t Dec 1999 & Jan 2000.

    Our windows are Pella Pro-Line Double-hung with the following specs:

    Proline Double-hung 5/8″ InsulShld IG
    color: White size: 3765 vintage: 1199

    Do we qualify for this class action suit for all our Pella windows? So far we have had to replace 6 and 2 more are recently rotted through as well.

    Best regards,


  • J. Buteyn March 16, 2013

    I have a bay window Pella Proline with 2 casements purchased in 2001. We have rot next to the casement window in the lower right corner that extends to the middle of the of the bay and up the side. Pella came to my home at a cost of $127.00 to look at the damage. He did not give me a reason that it happened. He stated only that it was rotted into the frame. A pella sales representative came today and he told me about the class action suit and I told him I already knew about it and that Greenfield, MA would not help me out with any warranty even though it was bought in late 2001. I told him the rot had started two years ago. No help from them just $127.00 to look at it. He told me I could put the fee on my credit card and that when the guy would look at it.He told me that I can hand him a check instead of credit. He ran my card and returned my check! SORRY! The window to replace is $5500.00 installed. It is a Pella Insulshield IGMAC P4-02 with casements Insulshield IGCC CBA IGMAC CIG 2-1-01 Wood inside painted, vinyl clad outside. Do we qualify for this suit? Thank you for your attention to this email.

  • Mike Paladino April 16, 2013

    We have a total of 41 Pella Pro Line windows installed in our newly built home in 1992. Out of the 41 Pella Pro Line Windows 32 are casement. We had painted the windows closed them and never opened then due to our location. When we did the wind would sway the windows back and forth, causing an annoying noise, so we kept them closed but did noticed the wood discolored. When we finally did opened we found the wood had deteriorated to a dangerous state. We called the ins. company (Farmers) and as usual with Farmers, our claim was denied. Therefore we have to replace 13 casement sashes, at a cost of over $2900.00.Date 5/11. When some of the new windows were delivered we refused them due the very poor workmanship. Finally, all the windows were accepted and replaced. On 4-16-13 we noticed 2 more casement windows with deteriorating wood. Now, we will have to replace those 2. I would NOT recommend Pella anything to anyone. Maybe I can recoup the $750. allowed per structure in the class action suit…BUT we will see.

  • Brian June 10, 2013

    Has anybody heard anything?

  • Robert M. Koeller July 16, 2013

    I received notice my claim was potentially allowed & I called the administrator as per the letter & told them I was having a certified non-franchisor do the installation since their bid was $6,900 vs. franchisor’s $10,900 & was told OK they simply needed to know I was the person receiving the bid. I then called the franchisor & offered them the same opportunity and was told for them to give another bid would cost me $200. I then had the work done by the certified Pella installer and contacted the administrator who said I was not eligible for anything since I did not have the Pella franchisor do the work. I was sited paragraphs 77-84 in the settlement agreement. I find nothing in those paragraphs or any other place that precludes me from qualifying. Anyone have any ideas?

  • Matthew A. July 18, 2013

    I have Pella windows and doors throughout my home and ALL have had leaking and rotting problems, but our home was the model home in the development and I have no idea if they are part of the ProLine series or what series # they might be. How can I tell? and am I so late in finding out about the class action settlement that I’ll be ineligible? I only found out about the suit less than a week ago from a neighbor with the same problems.

  • Dean July 19, 2013

    I had to replace all my rotten Pella windows but they were sliders and double hung. These are not covered in the current settlement. How can I find out if the lawsuit is continuing for the other type of windows? Do we need to start another lawsuit?? dw

  • Brian August 3, 2013

    Bunch of crooks.

  • Jeff August 28, 2013

    Just discovered 3 seperate Proline Pella casement windows that are rotted, and another that is fixed, all installed in 98, how in the world can you close the settlement, if you didnt know there was an issue till now??? They should be forced to keep it open, or start a new one, due to such a poorly designed window.

  • robert brinkman September 2, 2013

    We are in the process of tearing out 14 Pella windows and one sliding glass door due to the rotten wood and mold. This is disgusting that our house is only 13 years old and this is what happens.No one notified us of a class action suit and now we are 1 1/2 months over the filing deadline for a claim. I really hate to pay the $125 for a rep to come out here and look at my windows,so far every rep I called has an attitude problem. I’m going to go thru the process the way they say you should and if that doesn’t work I will call the attorney general for Pa. and if that doesn’t work I will call a newscaster and see what happens .From reading peoples posts It looks like Pella is going to get away with this and that is just not right.Good luck to all who put in a claim

  • Richard Crampton October 11, 2013

    Here it is now 10-10-13 and no indication of any movement toward a settlement! Can ANYbody shed some light on how the arbitration is proceeding? I sent in all forms and documentation as well as a detailed DVD Video of the repaoirs to my house, well before the deadline!

  • Steve Blencoe November 8, 2013

    We have Pella windows insalled throughout our home. (Built in 2000) At the time we had the home built we were told and thought Pella was one of the best windows on the market. Boy were we wrong in that assumption. When we found out about the lawsuit we filed the paper work. Since the filing we have not heard back on our claim. I am going to call the phone number to see if I can get any further information about our claim.

  • Mark Weissman November 11, 2013

    Built my house 1999. My builder installed 75 Pella Windows. Pella tells me warranty in only good for 10 years. I have replaced 4 windows prior to the ten years but Pella billed me for repairs. I was unaware of the class action law suit. Now replacing an additional 3 windows. Customer service gives me every excuse in the book. Poor install, Region of severe weather is the cause. I called Marvin Windows to replace my failing windows and the service rep informed me of the class action suit. Too late now for me Pella is the worst product on the world.

  • gloria December 5, 2013

    My husband had pella windows and a sliding door put in, we throught pella were the best , the windows dont lock this is scary the slide door dont lock , we bought 7 windows and the door, this company is a scam !

  • Tia December 16, 2013

    Just had a Pella Tech come evaluate our windows as part of the lawsuit. So far have been told that much of the damage is due to the high humidity (25%) in our house – that’s a load of crap. He is guessing that only one window will be replaced. Does anyone else have terrible mold problems with these windows? It has ruined all of the finish too.

  • Jay January 2, 2014

    Tia, you are not alone. All my Pella windows have mold growing on them and many are rotten. I understand that The court must hear and rule on all appeals and only then will compensation begin. Who knows how long this will take. May God judge this company!!

  • Me June 2, 2014

    I got a letter seems like almost a year ago saying someone was going to come out and inspect my windows. It said someone would call, but I have not heard anything what so ever. Has anyone else received the same letter? And if so did you receive an inspection?

  • Top Class Actions June 11, 2014

    UPDATE: On June 2, 2014, the 7th U.S. Circuit Court of Appeals overturned the Pella window defect class action settlement after finding that its terms were “scandalous” and unfair to Class Members. 

  • Brian June 14, 2014

    June 14th 2014 I was informed to day that my pro line windows where in a class action law suit. I was never informed about this they want to charge my to install new ones, I also was told they had a 10 year warranty I bought my windows 1/23/2005 What and how do I get pella to honor their warranty?

  • John September 10, 2014

    Is any other law firm going to take this claim back to a new trial? I have close to $15,000 worth of damged windows and installation from these bad windows. It is not just Proline models. I have Designer, Proline and Architect models and ALL have the cladding delamination issue! All are from 1999 vintage and Pella even replaced sashes on windows where now the fixed pane is totally rotten and damged the house. They totally knew the fixed panes were bad but they did not want to full frame replace the windows so they just did the opening sashes. Now the entire window and wall is rotten. But hey the replaced sashes are totally useless in a rotted frame.

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  • Brian November 1, 2014

    I emailed Lang Law Office and asked what was going on with this case. I was told I was still included in the lawsuit and it was going back to district court and to trial next year. Just wanted to share that little info. Hope it helps

  • Denise November 2, 2014

    We built our home in 2002 with Pella Proline windows. All of our windows are deteriorating and moldy as well. Did not know of the Class Action lawsuit that was pending. Had a Pella representative come out to assess the problem. Very disappointed in Pella as we found out that all of our windows need to be replaced. They are giving us a 35% discount on replacement to the tune of $9000.00…Makes me sick!

  • Brian Groves November 17, 2014

    Why does it take so long for anything to happen with stuff like this?

  • Sheena Carnes March 29, 2015

    Bought our home in 2008 with Pella windows newly installed by previous owner. We’ve had many issues of mold/ice/frost in the winter. Now see it’s too late. What is my next step?

  • Cynthia January 21, 2016

    We have had our Pella windows since we built our home and to date they are rotting and moldy. I really think that something should be done for the poor people who bought these expensive and supposely great windows. Not only are the windows rotted and discolored but so are all our Pella sliding glass doors. Someone needs to do something!!!! No company should be able to rip off people to this extent. Have always been following the class action but how dare the court overturn the settlement. As always lawyers get richer and people get the shaft!

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