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Pella Corporation has reached a class action lawsuit settlement over alleged defects in its ProLine series of windows that allegedly cause rotting in the surrounding wood. If approved, the class action settlement will cover a nationwide Class of consumers who purchased ProLine casement, awning and transom windows made by Pella from 1991 to 2006.
Under the proposed class action lawsuit settlement, consumers may be eligible to receive between $750 and $6,000. The Pella ProLine settlement also provides benefits beyond the warranty to consumers whose windows may suffer wood rot in the future.
Lead Plaintiff Dr. Leonard Saltzman sued Pella in 2006 alleging that he began to notice some of his window frames were rotting 10 years after installing ProLine casement windows in his new home, but the windows were no longer under warranty. Saltzman alleged the windows had a design defect that allows water to seep behind the aluminum cladding and cause wood rot.
Pella denies the allegations and maintains wood rot can be caused by many different reasons, but said in a statement last week that it is “pleased to have created a settlement framework that extends our existing customer support program with a claims process” for older windows.
“In the overwhelming majority of cases, our Pella windows performed extremely well and as designed,” Pella’s CEO said. “We know that each home or building is unique and the settlement is designed to address the relatively small number that may have experienced a problem.”
Detailed instructions on how to file a valid claim for the Pella ProLine Window Class Action Settlement can be found in our Open Lawsuit Settlements section.
UPDATE: A class action lawsuit settlement has been reached! Learn how to file a claim for the Pella Window Class Action Settlement.
UPDATE 2: On June 2, 2014, the 7th U.S. Circuit Court of Appeals overturned the Pella window defect class action settlement after finding that its terms were “scandalous” and unfair to Class Members.
UPDATE 3: On Feb. 8, 2018, after years in court, Pella Corporation agreed to pay close to $26 million to settle a class action lawsuit that alleged a line of its windows leaked and caused wood rot.
UPDATE 4: On March 23, 2018, the revised Pella ProLine windows defect class action settlement is now open. Click here to file a claim.
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120 thoughts onPella Agrees to ProLine Window Defect Settlement
We bought a home in 2005 that was built in 1997 with Pella casement windows and a patio door. The patio door rotted and swelled up ,Pella rep said to calk the bottom sash to fix the leak, I replaced the door with another brand. My windows do not show any rotting but have had a couple neighbors who have had a couple windows replaced while still under warrenty. Sure am hopeful that my slider patio door will be covered under the class action lawsuit and some other compensation for possibe future leaking of the windows.
We purchased Pella hinged patio door- Designer Series- which was initially installed in Feb. 2012. Now, three replacement doors later in less than one year, we are still having problems. The latest repair on the door just installed in Sept. 2012 was today, 11/20/2012. Anyone aware of any design defects with this line of doors? Spent over $5K on this door. Very dissatisfied and plan to demand our money back and removal of door at this point.
My house was built in 1995 with all Pella Proline windows and patio doors. I have had to replace one patio door, one huge window with half-circle top (which necessitated the whole exterior stucco wall be replaced too), two other casement windows which had bottom rot and now have 7 others which Pella tells me they will “help” by giving me the windows “at cost”. Never mind that I have already paid over $4,000 to replace the others. the customer service is absolutely dreadful and the excuses I’ve heard match the other comments==”out of warranty”, not properly installed, not properly finished before installation, too much interior heat which causes them to “weep”, etc.
We had Pella pro-line casements installed in our living room in 2000. We almost never open them, but a few months ago we noticed that some of the sash were sagging, so we cranked them open to take a look. The rot we found was so bad, the operating hardware fell right off! Pella knows they have a problem but is refusing to stand behind their product! They gave me the same old story: “out of warranty” story, and quoted $1183.65 to replace 3 sash. I hope this class action suit provides some relief!
Our home was built in 1992 with Pella architect windows and doors. Many windows have collapsing casements and leaks. A local Pella representative gave a quote for replacing the most defective windows using a different Pella style since the original double pane with interior mun-ton bar style was discontinued. The window deterioration was subtle and surly more windows will fail, so we would like to be included in the class action suit.
Our home has about 20 windows that need replacing and we already have had 9 done a few years ago. We got a quote from Pella to have them replaced but I knew there was no way they should be that bad after only 10 years. Several windows are really bad but the beauty of it is we have a lovely water feature when it rains because the water comes pouring in. If anyone hears where and how we can join this lawsuit, please let me know. Is there anything any of us can do, as in a letter writing campaign to let the judge know of the extreme cost and damage these windows have done to our homes? Not only the windows, but carpet, walls, window sills, draperies, etc. The cost goes way beyond just the windows.
The judge has not yet decided whether to approve the lawsuit settlement. I am hoping he will make Pella pay for both the product and and the installation costs, but who knows. The website Pella directed me to check for updates on the case is http://www.windowsettlement.com
The worst part about all this is not only are the windows in need of replacement, but that the leaking is also damaging the surfaces around the windows. And, if your painter did a nice job, you make not even know you have a problem until the window begins to leak in multiple places.
We also have the same issue with our Proline windows and need to know how to join the class-action lawsuit.
We have already replaced 3 windows and a set of french doors to the tune of $3000 due to wood rot in the sills. Now we’ve discovered the same problem in 2 triple casement windows and possible rot in the bottom of 2 other sets of exterior french doors. I just found out about this class action suit from a local lumber company rep when I called to have someone come out and quote on replacements. Pella gave us the “out of warranty” run around from the beginning over 10 yrs ago when we started noticing problems. Our house was built in 1989 and we are the 2nd owners. Are we even eligible to join the class action suit for compensation? We have at least 8-10 other windows that could go bad.
I am a builder and wanted a top line window in my own home built in year 2000. I now live in a house full of rotten Pella windows. They have not stood behind their product and I will not use them in my new home construction. VERY disappointed in Pella’s lack of product support.