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FCC auto warranty renewal calls warning overview:
- Who: The Federal Communications Commission (FCC) warned consumers to keep an eye out for scam calls made by individuals pretending to be representatives of a car dealer, manufacturer or insurer.
- Why: The FCC warns the scammers will attempt to get personal information out of consumers by telling them their auto warranty or insurance is about to expire.
- Where: The warning was made by the FCC to consumers nationwide.
The Federal Communications Commission (FCC) is warning consumers to watch out for scam callers pretending to be representatives of a “car dealer, manufacturer or insurer.”
Scammers have contacted consumers on their cell phones to falsely inform them that their auto warranty or insurance is about to expire and that they need to take action, according to the FCC.
The agency warns that consumers may be instructed to press a specific number to remain on the line and then be prompted to provide personal information that can then potentially be used to defraud them.
The auto warranty renewal calls are especially concerning due to the fraudsters having “specific information about your particular car and warranty that they use to deceive you,” the agency says.
The FCC instructs consumers to avoid falling victim to fraudulent auto warranty renewal calls by not providing any personal information to any caller without verifying first that they are legitimate.
FCC warns consumers not to “fall for” scam auto warranty renewal calls
“Telephone scammers are good at what they do and may imply that they work for a company you trust. Don’t fall for it. Be extremely cautious,” the FCC says.
Consumers should also take advantage of the caller ID feature on their phones since a “legitimate telemarketer” is required to display a phone number and/or the name of the company they are representing, the agency says.
Still, the FCC warns that scam callers are able to engage in what is known as caller ID “spoofing,” which the agency defines as when someone “deliberately falsifies the information transmitted to your caller ID display to disguise their identity.”
The FCC also reminds consumers that they can file a complaint with the agency in the event they receive a suspected scam auto warranty renewal call.
“While the FCC does not award individual damages to consumers, your complaint may help us identify scammers and take appropriate action,” the agency says.
In similar news, a consumer filed a class action lawsuit against auto warranty company Affordable Auto Protection in May over claims it violated the Telephone Consumer Protection Act by using prerecorded telemarketing calls and text messages to advertise its services.
Have you been on the receiving end of a fraudulent auto warranty renewal call? Let us know in the comments!
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