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A federal class action lawsuit claims Whirlpool and Sears sold defective KitchenAid and Kenmore-brand dishwashers with electronic control boards that can overheat and spontaneously burst into flames.The case is Steve Chambers, et al. v. Whirlpool Corporation, Sears Holdings Corp. and Sears, Roebuck & Co., Inc., U.S. District Court, Central District of California.
UPDATE: On Sept. 11, 2015, the parties filed a joint motion seeking preliminary approval of a Whirlpool/Sears defective dishwasher class action settlement.
UPDATE 2: Instructions on how to file a claim for the Whirlpool dishwasher class action settlement are now available! Click here or visit www.DishwasherSettlement.com for details.
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16 thoughts onWhirlpool/Sears Defective KitchenAid, Kenmore Dishwasher Class Action Lawsuit
Where does one find a listing of the serial numbers in question? We have had many problems with the circuit board and finally after several attempts to correct the problem we were without the use of the dishwasher over the 2014 holidays. Finally the problem (correct item) was resolved. I was so upset with Sears because this had not been the first time I had issues and it never seemed to get corrected. FINALLY we are problem free for a year.
UPDATE 2: Instructions on how to file a claim for the Whirlpool dishwasher class action settlement are now available! Click here or visit http://www.DishwasherSettlement.com for details.
November 20, 2015: Our Sears Kenmore Elite model 665 17269400 (type number 577-0), purchased in ~2005 at Sears in San Jose, CA, has a burnt control board with the pin connecting to the tan colored wire (120V) burned and no longer electrically connected to the control board (pin is very loose in its mounting hole). There is a large brown charred spot on the control board. (part number 8564546). We learned today that Sears and Whirlpool have since discontinued that control board and it has been replaced with 8564547. How do I sign up to be a member of the class action suit? Thank you!
UPDATE: On Sept. 11, 2015, the parties filed a joint motion seeking preliminary approval of a Whirlpool/Sears defective dishwasher class action settlement.
My Whirlpool GU1100XTLB1 caught on fire last week.. Lots of acidic like smoke in house.. Whirlpool sent a technician out and I have recovered the electrical board.. Found out the relay to the motor burns and high voltage goes out . The back of the board melted from the heat and cracked and puckered the front of the door panel. Apparently some units short out and others keep burning.. Your homes breaker can be your salvation but mine didn’t trip and I had to shut it off manually. These electrical burns, smoke and fires are a defect plain & simple.. When an appliance goes bad it usually stops working and it is a question of cost effectiveness to repair or replace..With these designed dishwashers, it appears the design allows for the electrical circuits to become compromised due to moisture exposure. They are electrical fires with a design to allow them to happen. They are well made washers so instead of breaking down like normal, they keep going until the defective electrical boards break down and burn. This appears to be the consensus that I have found via my research The smoke is Acrid and cannot be healthy and it lingers in the home. A normal appliance goes bad and you replace it. An abnormal or defective appliance try’s to burn your house down, endanger the lives of your family, your pets and all your possessions. This is irresponsible corporate behavior considering Whirlpools Social Responsibility Statement says they allege integrity. They say they are doing the right things based on living up to their commitments to ” stakeholders”. . I would like to discuss this matter with others as well as any legal representatives who are actively involved with this matter. The repairman, sent by Whirlpool, gave me a receipt stating that they will waive the $562.19 charge and replace the needed parts. I called Whirlpool and they said they will now not repair the dishwasher and offered me a minimal reparation or they will allow 50% off the MSRP price of their dishwashers, online. They want me to pay them for another dishwasher. It shouldn’t matter whether your machine is 2 years old or 10 years old they should replace your dishwasher with a free and safe dishwasher. I have been placed on a 30 day “deadline” in which to decide if I wish to accept their offer.Why they want to pour salt on an open wound like this by putting a “deadline” on customers who have been wronged is beyond me. ..GM is replacing a $.59 cent pin which has caused many deaths. A number of years ago Ford admitted to not putting a plate in their Ford Pinto’s to keep them from exploding into the passenger compartments. This was a financial decision based on the premise that making more profit on cheaper made cars and paying for a few wrongful death suits was reasonable. They were proven wrong in the courts. I see these fires like mine, having occurrences since about 2005 and for the others that are going to happen, I have only found a very limited recall or acknowledgement from Whirlpool that they have a serious problem.. They told me my dishwasher’s model number wasn’t recalled.. Guess they consider my fire an acceptable and normal fire for a dishwasher’s to have.
NOTE TO WHIRLPOOL: (In my Opinion) Having a dishwasher’s electrical system melt, smoke, and burn is an unacceptable way of telling your customers it’s time to replace their dishwasher…if you don’t consider this a defect than your products don’t deserve to be in Americans or anyone else;s homes.
I have a Kitchenaid dishwasher model KUDK02CRBL4 purchased through Sears in 2007. The machine stopped working this week. Removed the door panel to find that the wire harness had overheated. Multiple wires were charred and had heated to the point of melting their impressions into the black plastic protective surface on the interior of the washer door. I will retain and make available photos and the damaged wiring if it helps in resolving this matter.