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A class action lawsuit has been filed against Tristar Products by consumers who claim that their Copper Chef cookware is defective.
Plaintiffs Marshall Slutsky and Glenn Graeves allege that Tristar Products market their Copper Chef cookware as having non-stick technology and their pans will never peel, scratch, or chip.
In addition, the plaintiffs say that because of these claims, Tristar states that their pans will last a lifetime.
The Tristar Products class action alleges that contrary to these claims, the products do not work as advertised.
A few days after Slutsky purchased two Copper Chef Pans at Walmart, he says he noticed that his pans began to deteriorate.
He claims that food began to stick to the pans after two days of use and the cookware surfaces began to change color, all the while claiming that he used the products in accordance with the instructions. Slutsky says he contacted the company and asked for a refund.
“Defendant claimed that Plaintiff Slutsky’s Copper Chef Pans were not defective; rather, Plaintiff Slutsky had failed to properly ‘season’ his pans, despite the fact Defendant’s instructions do not require ‘seasoning,’ and declined to refund Plaintiff Slutsky’s purchase price,” the Copper Chef class action lawsuit states.
Plaintiff Graeves found himself in a similar situation after purchasing three sets of Copper Chef pans from Amazon. After the pans began to deteriorate, he contacted Tristar Products by telephone and demanded warranty coverage for his products. The defendant reportedly claimed that the pans were not defective and stated that Graeves misused them.
“Simply put, Copper Chef Pans are unsuited for their intended purpose and do not live up to Defendant’s baseless marketing claims,” the Copper Chef class action lawsuit claims.
The Tristar class action lawsuit states that the company claims that its Copper Chef pans use “Cerami-Tech Non-Stick Technology” that means nothing will stick to the pan and which “provides instant food release and eliminates the need for added fats and oils.”
The plaintiffs state that contrary to the claims made on their website, the pans do not follow its various warranties, including that they last a lifetime, as they inevitably lose their non-stick functionality.
“Defendant knew, or should have known, that Copper Chef Pans are defective, unfit for their ordinary and intended purpose, and incapable of performing as warranted,” the plaintiffs allege.
In addition, the Tristar Products class action lawsuit states that the company concealed the fact that their products were defective and does not provide a refund from consumers when requested. The company claims that they do not provide a refund because their customers are not using the products according to the instructions.
The Copper Chef class action also states that Tristar Products continues to sell their non-stick pans throughout the United States at Walmart and online at Amazon while misrepresenting the performance of their products. This, the plaintiffs allege, is causing millions of dollars in damages.
The plaintiffs bring claims in violations of various states’ consumer fraud laws, breach of express and implied warranties, and violations of the Magnuson-Moss Warranty Act.
Potential Class Members include: “All persons and entities in the United States who purchased Copper Chef Pans.”
Did you purchase Copper Chef cookware only to find that the product does not live up to the warranties as claimed by Tristar Products? Leave a message in the comment section below.
The plaintiffs are represented by Daniel O. Herrera and Christopher P.T. Tourek of Cafferty Clobes Meriwether & Sprengel LLP.
The Tristar Products Copper Chef Class Action Lawsuit is Slutsky, et al. v. Tristar Products Inc., Case No. 1:19-cv-06043, in the U.S. District Court for the Northern District of Illinois.
UPDATE: The Copper Chef Products Class Action Lawsuit was dismissed on December 30, 2019. Top Class Actions will let our viewers know if any new class actions are filed.
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1,407 thoughts onCopper Chef Class Action Says Nonstick Pans Are Defective
Purchased from QVC turned out to be a JOKE as non-stik goes
My set are sticking as well. Had them about 1 year, followed instructions o point. I have this coloration, this all started after about 2 months of using the pots.
I have to say I own several pieces of Copper Chef and for the most part cook with induction. Most of my items are now 2-3yrs old and are still performing as expected. Nothing sticks, I hand wash everything which isn’t much since a spray of water make it all come off. I do not stack my items without some sort protection (cardboard, pan protector, etc.) I have used items in the oven with the same results. We have not used any other item in our kitchen and have been very pleased.
My copper chef pans are sticking also. I’ve always used their plastic utensils but they still stick. How can they get by with selling defective products without offering a money back guarantee??
I bought a set for me and gave a set to my parents for Christmas. Mine are sticking and the cookie sheet is changing color and warped.
For the company’s claim that people aren’t using them as they should my reply is, it’s a pan not a rocket.
Yes I know how everyone felt I got mine about 3 months ago or four maybe longer and I have not been able to use it really good because every time I do my egg stick in it that’s the main reason I got it but go back to my arms Skillet it seems to do better I wished I could get my money back but I know that will not happen thanks for nothing
These pans are garbage. I bought one pan from Myers, and haven’t had it a month and my eggs stick to the pan. My over easy eggs are wrecked when removing or flipping the eggs. I flung this in the garbage and back to using my standard pans. Don’t waste your time or money on this garbage.
Got mine for Christmas from Meijers and thought it would be to go to pan. NOT!! Has since then scratched, burn marks and sticks. What a waste of money!!! I would never reccommend these to anyone. I have better results with my teflon big pan from Big Lots for $20 with a lid….from 5 yers ago!!
I bought mine in September, followed directions and immediately noticed that it started to discolor and foods would stick a little. Getting it clean became a nuisance and the discoloration and non-stick got worse and worse. It’s to the point now in April where it looks like we burned food in it….we didn’t…it’s never even gone above medium (not that you can’t burn food on medium), but this pan has most certainly not held up to its end of the $30.00 bargain I thought it was getting (purchased at Target).
Got a set of the “copper chef” pans as a gift last year. ?GARBAGE is what they are. Tried following the instructions (seasoning) and the results is that they stick,and now they are scratched even though I used non metal spoons,spatulas. Worst pans I have ever owned.