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A class action lawsuit has been filed against Tristar Products by consumers who claim that their Copper Chef cookware is defective.
Plaintiffs Marshall Slutsky and Glenn Graeves allege that Tristar Products market their Copper Chef cookware as having non-stick technology and their pans will never peel, scratch, or chip.
In addition, the plaintiffs say that because of these claims, Tristar states that their pans will last a lifetime.
The Tristar Products class action alleges that contrary to these claims, the products do not work as advertised.
A few days after Slutsky purchased two Copper Chef Pans at Walmart, he says he noticed that his pans began to deteriorate.
He claims that food began to stick to the pans after two days of use and the cookware surfaces began to change color, all the while claiming that he used the products in accordance with the instructions. Slutsky says he contacted the company and asked for a refund.
“Defendant claimed that Plaintiff Slutsky’s Copper Chef Pans were not defective; rather, Plaintiff Slutsky had failed to properly ‘season’ his pans, despite the fact Defendant’s instructions do not require ‘seasoning,’ and declined to refund Plaintiff Slutsky’s purchase price,” the Copper Chef class action lawsuit states.
Plaintiff Graeves found himself in a similar situation after purchasing three sets of Copper Chef pans from Amazon. After the pans began to deteriorate, he contacted Tristar Products by telephone and demanded warranty coverage for his products. The defendant reportedly claimed that the pans were not defective and stated that Graeves misused them.
“Simply put, Copper Chef Pans are unsuited for their intended purpose and do not live up to Defendant’s baseless marketing claims,” the Copper Chef class action lawsuit claims.
The Tristar class action lawsuit states that the company claims that its Copper Chef pans use “Cerami-Tech Non-Stick Technology” that means nothing will stick to the pan and which “provides instant food release and eliminates the need for added fats and oils.”
The plaintiffs state that contrary to the claims made on their website, the pans do not follow its various warranties, including that they last a lifetime, as they inevitably lose their non-stick functionality.
“Defendant knew, or should have known, that Copper Chef Pans are defective, unfit for their ordinary and intended purpose, and incapable of performing as warranted,” the plaintiffs allege.
In addition, the Tristar Products class action lawsuit states that the company concealed the fact that their products were defective and does not provide a refund from consumers when requested. The company claims that they do not provide a refund because their customers are not using the products according to the instructions.
The Copper Chef class action also states that Tristar Products continues to sell their non-stick pans throughout the United States at Walmart and online at Amazon while misrepresenting the performance of their products. This, the plaintiffs allege, is causing millions of dollars in damages.
The plaintiffs bring claims in violations of various states’ consumer fraud laws, breach of express and implied warranties, and violations of the Magnuson-Moss Warranty Act.
Potential Class Members include: “All persons and entities in the United States who purchased Copper Chef Pans.”
Did you purchase Copper Chef cookware only to find that the product does not live up to the warranties as claimed by Tristar Products? Leave a message in the comment section below.
The plaintiffs are represented by Daniel O. Herrera and Christopher P.T. Tourek of Cafferty Clobes Meriwether & Sprengel LLP.
The Tristar Products Copper Chef Class Action Lawsuit is Slutsky, et al. v. Tristar Products Inc., Case No. 1:19-cv-06043, in the U.S. District Court for the Northern District of Illinois.
UPDATE: The Copper Chef Products Class Action Lawsuit was dismissed on December 30, 2019. Top Class Actions will let our viewers know if any new class actions are filed.
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1,407 thoughts onCopper Chef Class Action Says Nonstick Pans Are Defective
I have several of these oaks and they ALL have dented, peeled, or scratched.
My pans are peeling after 2 months of use- we follow the instructions on care- do not use dishwasher, wash them after they cool, dry right away etc. I am highly disappointed in these pans.
My fry pan is chipping and baking sheets are changing color. I am very disgusted.
I purchased these from Walmart and Bed Bath and Beyond, just to find out that the ceramic coating chips off around the center of each pan. I believe this is due to excessive heat at the center off the pan causing the bond to fail.
Crappy product, crappy service, crappy false warranty. My daughter bought these for me for Christmas, they already started to stick badly and the coating is coming off. Did not use oil, did not dishwasher. I called Copper chef and they want the receipt. They were a gift so of course I don’t have the receipt. Avoid these, they don’t work.
Y
es we bought copper pans also and they are junk !!!!!!!!!!!!!!I also bought quite a few for wedding gifts and sadly they are not as advertised !!!!!!!!!!!!!!! embarrassed I bought as gifts
Bought a small Copper Chef skillet specifically for eggs. Worked once. After that everything gums up, sticks and is almost impossible to get it cleaned. Don’t use it anymore. Not even close to what they advertised. Complete JUNK!
Mine too, got them last year and everything sticks now and is impossible to clean.
Yes. My pots and pans started chipping away after a couple of uses. Sticking started after second use and I noticed the pans also start to bow in the middle.
Yes, I purchase my copper chef approximately 6 montylhs ago. I started realizing the nonstick was not so nonstick about a month ago and now the coating is chipping.