Chick-fil-A settles class action over delivery price increases for $4.4M

Chick-fil-A settlement overview: 

• Who: Chick-Fil-A reached a $4.4 million settlement on a class action filed by plaintiffs Eboni Brown, Tanique Clarke, Travis Johnson, Dominic Greetan, Friday Frazier and Keisha Rabon. 
• Why: Chick-Fil-A marketed its delivery as a low-cost option but then marked up prices on products only for delivery purchases, according to the complaint.
• Where: The Chick-fil-A settlement was reached in federal court in Georgia.

Chick-fil-A reached a $4.4 million settlement in a class action lawsuit claiming the company advertised free or low-cost delivery of its food but then raised the prices of products only for delivery orders.

The settlement filing includes a $1.45 million cash fund and $2.95 million gift card fund, while Chick-fil-A does not admit guilt in the proceeding. Timely settlement claims will allow customers to choose between cash or gift card payments, while Chick-fil-A agreed to add a disclosure on its app and website stating that product prices may be higher for delivery orders.

The parties agreed to do both a website and direct email notice system to inform potential class members of the Chick-fil-A settlement. Chick-fil-A agreed to provide email addresses to the settlement administrator in order to inform class members.

“Plaintiffs allege that by omitting, concealing, and misrepresenting material facts about CFA’s delivery service, CFA deceives consumers into making online food purchases they otherwise would not make,” the Chick-fil-A delivery settlement says. 

Class members expected to receive $29.25 in cash or gift cards

Class members are expected to receive a $29.25 cash payment or $29.25 gift card. If the settlements fund is not large enough to fund all claims, proportionate payments will be made.

The settlement claim form will only require a name, email address, phone number and certification that the person is an eligible class member seeking to participate in the Chick-fil-A settlement.

Earlier this year, Chick-fil-A confirmed it suffered a data breach that exposed the personal and financial information of more than 71,000 of the fast food restaurant’s customers. 

Have you placed a delivery order through the Chick-fil-A app or website? Let us know in the comments.

The plaintiff is represented by Andrew J. Shamis and Edwin E. Elliott of Shamis and Gentile PA, along with Jeffrey Kaliel and Sophia Goren Gold of Kaleilgold PLLC and Scott Edelsberg of Edelsberg Law PA.

The Chick-fil-A delivery class action lawsuit is Brown, et al. v. Chick-fil-A Inc., Case No. 2022CV365400, in the U.S. District Court for the Northern District of Georgia.

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