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Arlo security camera class action overview:
- Who: A security camera customer is suing Arlo Technologies.
- Why: The plaintiff says Arlo is removing a cloud storage feature on the cameras that consumers paid for.
- Where: The Arlo security camera class action was filed in a Michigan federal court.
Arlo Technologies is taking away certain cloud storage features of its security cameras that consumers paid for, a new class action lawsuit alleges.
Plaintiff Lonn Rider filed the class action lawsuit against Arlo Technologies Inc. on Jan. 12 in a Michigan federal court, alleging violations of state and federal consumer laws.
According to the lawsuit, the company made and sold home security cameras under the Arlo brand with the marketing, “7 days FREE Cloud Recordings.”
Arlo promised to give customers access to motion- and audio-triggered recordings
from the previous seven days for free, the lawsuit states, adding the words, “and the plan never expires!” to its marketing.
However, Arlo has decided to take away this feature of its product by recently eliminating free seven day cloud storage, as reported by “The Verge” on Jan. 2, 2023, the lawsuit states.
Arlo sold cameras at a premium price due to cloud storage offering, lawsuit states
The promise of a cloud recording of security footage was common to all varieties of Arlo cameras and a key differentiator in the market for such remote home security cameras, the lawsuit states.
The company was also aware that “Free Cloud Storage” was significant to prospective purchasers, allegedly stating, “Why commit to a long-term contract or pay expensive monthly subscription fees? Arlo can save you hundreds of dollars a year,” Rider says
“Arlo purchasers expected cloud storage was part of the deal when they purchased their higher-priced Arlo cameras and did not expect this to be revoked, certainly not at such an early time relative to their continued functionality.”
As a result of the allegedly false and misleading representations, the Arlo cameras are sold at premium prices beginning at $75, the lawsuit states.
Rider seeks to represent a class of Michigan consumers who bought the Arlo security cameras, plus a consumer fraud multi-state class of consumers from South Dakota, Wyoming, Idaho, Alaska, Iowa, Mississippi, Arkansas, Kansas, Arizona, and Utah.
He is suing for breach of state consumer laws, breach of warranty, fraud and unjust enrichment, and seeks certification of the class action, damages, fees, costs and a jury trial.
Meanwhile, in 2021 Ring was hit with a class action lawsuit alleging the maker of the online security system unfairly hides a monthly service fee from buyers, even though the system is rendered useless if customers do not pay the fee.
Did you buy an Arlo security camera with free 7-day cloud storage? Let us know your thoughts on this class action lawsuit in the comments!
The plaintiff is represented by Spencer Sheehan of Sheehan & Associates, P.C.
The Arlo security camera class action lawsuit is Lonn Rider et al., v. Arlo Technologies Inc., Case No. 1:23-cv-00055 in the U.S. District Court for the Western District of Michigan, Southern Division.
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73 thoughts onArlo class action claims company falsely advertised security camera cloud storage
I’m disgusted with Arlo and I’m am shopping around. There are a bunch of other companies offering similar products.
How do we join the lawsuit
Me too I have 3 cameras in my house they said my subscription expired when I was paying low rate now they jacked up the prices
I’m having same issues I have 3 cameras in my house they said my subscription expired when I was paying low rate now they jacked up the prices
Please add me to the list…
I purchased 3 arlo systems totaling 13 cameras in 3 buildings. 2 are in Wisconsin, 1 in Colorado. The free cloud recording and notifications to my mobile device were the reasons I chose arlo. I never would have made the purchases knowing of their new end-of-life policy. Whether or not they cancel the policy determines if I ever buy their products or subscriptions again.
I am willing to be contacted about joining the suit, if you need me.
Thx
Lee in Minnesota
Count me in. I have 4 Arlo Pro 3 cameras# 2 hubs and the doorbell camera that worked for less than a month. Nothing would make me happier than tu o dump this crappy system and get my $1,000 back!
I wish Illinois was also included in this lawsuit, I have 3 that I bought without knowing that this was going to take place.
I was also duped into buying these. Now they simply sit on my counter. Totally useless. I live in WI.
I also opened a BBB complaint and they refused to work with me!
I want to sign up as well. I have 4 cameras. Total BS.
I purchased the arlo and when I recieved a new router, they would not help me recnnemy cameras without purchasing a plan, there was no plan at purchase time. The tech support had me turn off my pp which disconnected me permanently the day before the apparent “free” plan expired. Breach of contract fo dsconncting me under free trial time which i was not inormed of, misleading advertising saying there were no plans it was free after purchase.
I would love to join this suit. What an untrustworthy company to market free services and then renege on it after purchase. At a minimum, Arlo should offer a 100% retail price buy back of all products.
Ive boughten 4 of them and would love to be added I cant even really use them for watching my property unless I am watching it live all day like a tweaker so not very helpful
Got an Email announcing my Arlo equipment is EOL in 30 days. Never when purchased did the packaging or directions state this would be an issue. In fact Arlo has updated the software frequently. Now they are attempting to force those with the OG system with 7 day free cloud storage to purchase a new system and pay for access to the cloud storage. Class Action in NY yet?
Every one of my arlo pro 2 cameras are still in great working order. I was shocked to find out about this, so yeah, I’m very pissed off that arlo made false claims of unlimited 7 day cloud storage. How do people join the Class actions suit against Arlo?