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In order to access all of the Ring video doorbell features, users are forced to pay a monthly service fee, a new class action lawsuit claims.
The class action lawsuit claims the maker of the online security system unfairly hides a monthly service fee from buyers, even though the system is rendered useless if customers do not pay the fee.
Lead plaintiffs Brandon Jack and Jean Alda bought two different Ring doorbell security camera systems, costing about $450, in 2017. Nowhere on the box were buyers alerted a monthly subscription would be required, they said.
The initial complaint alleges this contrasts with the first line of Ring video doorbell security cameras sold in stores. “Ring Video Doorbell 1,” as it is named in the initial complaint, was introduced to the public in 2013 and is still sold in physical stores for about $100.
According to the Ring Doorbell class action lawsuit, that product’s box clearly notifies shoppers the Ring video doorbell requires a $3 a month fee to access its online streaming features.
“The fact that such notice and disclosure was expressly placed by Defendant on the outside of the sealed box of the Ring Video Doorbell 1 — a product which is still being sold today — shows that Defendant considered this information to be material to consumers …,” the class action lawsuit says.
Jack and Alda allege this fee information should be clear on all of the Ring video doorbell security systems because it’s “nothing more than an expensive electronic alternative to looking out one’s window” without the ability to record or pull up video.
These features are essential to the Ring video doorbell’s value, Jack and Alda argue, and are a major reason people buy them.
Beyond pricing issues, Ring customers in another class action lawsuit against the company claim it violates privacy and has been known to provide data to law enforcement agencies.
Do you own a Ring video doorbell security camera system? What do you think of the monthly price charged to see video recordings? Let us know what you think of the pricing and the class action lawsuit in the comments below.
Counsel representing the plaintiffs in this class action lawsuit are Daniel M. Hattis and Paul Karl Lukacs of Hattis & Lukacs, and Stephen DeNittis and Shane T. Prince of Denittis Osefchen Prince PC.
The Ring Doorbell Security Cam Class Action Lawsuit is Brandon Jack, et al. v. Ring LLC, Case No. 3:21-cv-00544, in the U.S. District Court for the Northern District of California.
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781 thoughts onRing Video Doorbell Class Action Lawsuit Alleges Hidden Subscription Fees
We have had our Ring video doorbell for several years and we never once paid for a subscription fee to Ring. We were always able to see our video events. Sometime in 2023, we were no longer able to see our video events and now the app tells us we have to purchase a subscription to see OUR OWN videos! We would like to be added to this class action lawsuit. This shady business practice must be stopped!
Please add me. I have 2 ring floodlights, one ring door bell wired and also one ring doorbell battery operated for the back door.
Una porquería de Ring todo el tiempo se cayó el sistema me borraron los Videos y tengo que yo no hice reclamos les estaba reclamando por el mal funcionamiento del video dor Ring
I would like to be added to this suit. On top of the high price of the two ring doorbell I bought at home depot I then found out I had to pay a uearly fee just to use them.
I would like to join this lawsuit.
I would also like to be added to this. When I bought this system that I have paid hundreds for, I had no idea my cameras would be rendered useless unless I pay a high fee to have them record the video.
Add me to the lawsuit. I’m very unhappy with the cameras.
I am to I feel like the camera worthless amazon I have another problem I have been fighting with them about now they keep going into my bank account with out my permission can’t exsplain for what the only way they got my card number they took it from Amazon account how I deleted it they put it back on closed account got new cars they did it july again I’m sick of them
Add me to law suit each time call they take me thru so to adentify who I am but don’t have a problem going into my bank account I’m not on any auto pay I never get any emails stating anything about change my bank is getting tired of same problem
Add me to the lawsuit.
Not only that, but I was an early adopter of Ring. I replaced a doorbell that was less than a year old because it would not take a charge and wouldn’t even boot up, and was told I had to cancel my current subscription in order to add the replacement doorbell to it. My previous plan was $39.99 for two doorbells per year. New plan, I have to buy home protection for $100 per year.
Like others, many times I have tried to pull up video of when I knew someone should have activated the motion sensing, because I have been there, seen them with my own eyes, and nothing.
So now I’m left to abandon my purchases and subscriptions, and replace with new technology or find a way to tap into the proprietary software just to get what I need from it.
I bought these devices to replace a DVR CCTV system I didn’t have to maintain and was fine paying for the monthly service until it didn’t function correctly. When I first found it, I thought, hey best of both worlds…. I have a doorbell and motion sensor, and ability to view video remotely. Great.
At this point, I’m better off just throwing up a NAS on my network, and finding an outdoor wireless camera solution that will upload video and keeping a hard drive attached to my router to upload to / view from.
Please add me to the lawsuit. These people are criminals. They stole money with hidden fees.
Me too! Live view is useless when someone approaches by the time it alerts you they are long gone and you don’t even get a video from a moment ago.