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Arlo security camera class action overview:
- Who: A security camera customer is suing Arlo Technologies.
- Why: The plaintiff says Arlo is removing a cloud storage feature on the cameras that consumers paid for.
- Where: The Arlo security camera class action was filed in a Michigan federal court.
Arlo Technologies is taking away certain cloud storage features of its security cameras that consumers paid for, a new class action lawsuit alleges.
Plaintiff Lonn Rider filed the class action lawsuit against Arlo Technologies Inc. on Jan. 12 in a Michigan federal court, alleging violations of state and federal consumer laws.
According to the lawsuit, the company made and sold home security cameras under the Arlo brand with the marketing, “7 days FREE Cloud Recordings.”
Arlo promised to give customers access to motion- and audio-triggered recordings
from the previous seven days for free, the lawsuit states, adding the words, “and the plan never expires!” to its marketing.
However, Arlo has decided to take away this feature of its product by recently eliminating free seven day cloud storage, as reported by “The Verge” on Jan. 2, 2023, the lawsuit states.
Arlo sold cameras at a premium price due to cloud storage offering, lawsuit states
The promise of a cloud recording of security footage was common to all varieties of Arlo cameras and a key differentiator in the market for such remote home security cameras, the lawsuit states.
The company was also aware that “Free Cloud Storage” was significant to prospective purchasers, allegedly stating, “Why commit to a long-term contract or pay expensive monthly subscription fees? Arlo can save you hundreds of dollars a year,” Rider says
“Arlo purchasers expected cloud storage was part of the deal when they purchased their higher-priced Arlo cameras and did not expect this to be revoked, certainly not at such an early time relative to their continued functionality.”
As a result of the allegedly false and misleading representations, the Arlo cameras are sold at premium prices beginning at $75, the lawsuit states.
Rider seeks to represent a class of Michigan consumers who bought the Arlo security cameras, plus a consumer fraud multi-state class of consumers from South Dakota, Wyoming, Idaho, Alaska, Iowa, Mississippi, Arkansas, Kansas, Arizona, and Utah.
He is suing for breach of state consumer laws, breach of warranty, fraud and unjust enrichment, and seeks certification of the class action, damages, fees, costs and a jury trial.
Meanwhile, in 2021 Ring was hit with a class action lawsuit alleging the maker of the online security system unfairly hides a monthly service fee from buyers, even though the system is rendered useless if customers do not pay the fee.
Did you buy an Arlo security camera with free 7-day cloud storage? Let us know your thoughts on this class action lawsuit in the comments!
The plaintiff is represented by Spencer Sheehan of Sheehan & Associates, P.C.
The Arlo security camera class action lawsuit is Lonn Rider et al., v. Arlo Technologies Inc., Case No. 1:23-cv-00055 in the U.S. District Court for the Western District of Michigan, Southern Division.
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73 thoughts onArlo class action claims company falsely advertised security camera cloud storage
Rick Griffin in Indiana. I would like yo be included in suit. I purchased 4 arlo pro cameras on the promise i would have free cloud for seven days. And be able to view on my phone when I was out. Not coming home to find my hard drive storage stolen by someone who broke into my house and now I have no video, because my free cloud that was promised has been taken away. Just not fair cameras wasn’t cheap.
I would like to get this moving in North Carolina. I paid top dollar for 5 Arlo pro2 cameras based on the 7 day free cloud recording.
Arlo should refund all of the money that they made illegally and be punished. I have quite a few arlo cameras because of their fraud advertising.
I live in Massachusetts and have the Arlo Pro 2 cameras installed in my vacation house in Maine. I would be interested in joining the class action lawsuit.
How do you get this moving in MO? I have a whole house setup with these cameras and explicitly chose them based on the cloud storage services at no charge. I’ve talked up this feature to numerous people who were trying to find a good home camera.
Same issue here in Texas, was super ticked. The 7 day free cloud was the reason I chose Arlo, only had them a few months and then bam now there’s a fee. It doesn’t list Texas as one of the states for the lawsuit, I want in on it too.
I have the same experience. I purchased 4 cameras (total of roughly $800) from arlo based on their cloud storage advertisement. I’ve only had the cameras for 5 years, and they are in perfect working condition, and the recent changes to the end of service renders them useless, as they no longer function for monitoring activity.
i live in NJ and have same complaint, purchased 4 arlo cameras at a premium 2 years ago specifically because of the 7 day included cloud storage. is there anyway to expand this class action to NJ residents? I would love to join this suit.
arlo pro 2 cameras, not 4
I have 4 alro pro 4 cameras that i bought new. I would like to join this lawsuit if possible. I live in IL