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Arlo security camera class action overview:
- Who: A security camera customer is suing Arlo Technologies.
- Why: The plaintiff says Arlo is removing a cloud storage feature on the cameras that consumers paid for.
- Where: The Arlo security camera class action was filed in a Michigan federal court.
Arlo Technologies is taking away certain cloud storage features of its security cameras that consumers paid for, a new class action lawsuit alleges.
Plaintiff Lonn Rider filed the class action lawsuit against Arlo Technologies Inc. on Jan. 12 in a Michigan federal court, alleging violations of state and federal consumer laws.
According to the lawsuit, the company made and sold home security cameras under the Arlo brand with the marketing, “7 days FREE Cloud Recordings.”
Arlo promised to give customers access to motion- and audio-triggered recordings
from the previous seven days for free, the lawsuit states, adding the words, “and the plan never expires!” to its marketing.
However, Arlo has decided to take away this feature of its product by recently eliminating free seven day cloud storage, as reported by “The Verge” on Jan. 2, 2023, the lawsuit states.
Arlo sold cameras at a premium price due to cloud storage offering, lawsuit states
The promise of a cloud recording of security footage was common to all varieties of Arlo cameras and a key differentiator in the market for such remote home security cameras, the lawsuit states.
The company was also aware that “Free Cloud Storage” was significant to prospective purchasers, allegedly stating, “Why commit to a long-term contract or pay expensive monthly subscription fees? Arlo can save you hundreds of dollars a year,” Rider says
“Arlo purchasers expected cloud storage was part of the deal when they purchased their higher-priced Arlo cameras and did not expect this to be revoked, certainly not at such an early time relative to their continued functionality.”
As a result of the allegedly false and misleading representations, the Arlo cameras are sold at premium prices beginning at $75, the lawsuit states.
Rider seeks to represent a class of Michigan consumers who bought the Arlo security cameras, plus a consumer fraud multi-state class of consumers from South Dakota, Wyoming, Idaho, Alaska, Iowa, Mississippi, Arkansas, Kansas, Arizona, and Utah.
He is suing for breach of state consumer laws, breach of warranty, fraud and unjust enrichment, and seeks certification of the class action, damages, fees, costs and a jury trial.
Meanwhile, in 2021 Ring was hit with a class action lawsuit alleging the maker of the online security system unfairly hides a monthly service fee from buyers, even though the system is rendered useless if customers do not pay the fee.
Did you buy an Arlo security camera with free 7-day cloud storage? Let us know your thoughts on this class action lawsuit in the comments!
The plaintiff is represented by Spencer Sheehan of Sheehan & Associates, P.C.
The Arlo security camera class action lawsuit is Lonn Rider et al., v. Arlo Technologies Inc., Case No. 1:23-cv-00055 in the U.S. District Court for the Western District of Michigan, Southern Division.
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72 thoughts onArlo class action claims company falsely advertised security camera cloud storage
I bought an Arlo Pro 2 four camera pack on December 30 2020. The advertised 7 days free cloud storage was a major factor in the decision to buy Arlo Pro 2 and I paid a premium price for this system compared to other camera brands. Arlo effectively front loaded the cost of providing this service.
I am extremely disappointed and angry that Arlo is shutting down the 7 days free cloud service. They are breaking their advertised promise to provide this service on a product that is working well and will only have had 4 years of service by January 2025.
Arlo designed my system around providing this service. The only way I can access video without cloud storage is by removing the USB key from the base station and viewing it on a computer. The system is useless without cloud storage.
As many other customers I bought several cameras ( 7 overall for more than 1000 EUR) and they became totally useless as Arlo removed the 7 days cloud storage that was promised at the purchase date for all the mentioned cameras.
I got ripped off by arlo also they should buy back their equipment I have sitting here collecting dust
Can I join this class action if I am from CT
I’ve had this Arlo system for over five years. I got the system because of all the services emergency recording, and so many more features that there are no longer I started charging my bank account every month without even ask me for a service that I was supposed to be getting for free because I paid $500 for these cameras, they assured me when I bought them as long as I have Wi-Fi in my house I would never have to pay anything else
Bought an Arlo security system five years ago, added some additional cameras later. Bought the system based on preference for the operating features. One camera had some glitches, so tried to ‘re-boot’ by removing from system and re-installing. Re-install would not work unless the latest ‘version’ was downloaded. Now they have ‘updated’ their operating system and eliminated the features that were the reason for the purchase (mode settings), and there is no recourse other than to trash the system and find another manufacturer (basically start over). It is if you bought a car and after a few years of enjoyment/use, the mfr implements a ‘no choice’ update/change that the car can now only make right turns. Well, the product was purchased because the left turn ability was there, and it is necessary for our use, otherwise it is useless to us and must go to the scrap yard. Either a full refund of all past purchased should be offered, or the previous ‘version’ of the operating system should be restored.
My exact problem also! I cannot get an answer out of arlo other than “must be your internet speeds”. I’m sick of large companies like this taking money and I can’t even return them because one camera was stolen of which it didn’t capture any footage. Updates removed features I was using and ever since my remaining cameras have never worked. i aksed can I just return to a previous update that had them working? They won’t even respond. $1300 paper weights.
I got ripped off by arlo also they should buy back their equipment I have sitting here collecting dust
Will there be any settlement payments to those who live/d in Texas or Washingon, DC.?
I bought mine also – thinning free 7 days … then it goes and says now motion alert cost money and remote viewing and and and …. Also got the solar panels …. Completely stop working towards winter even though it’s right in the sunlight next to a blink camera / solar panel that works all year ???? So then you try to view your cameras and I have port forwarding enable and it’s a hit or miss … says camerds offline and I have 2 gig internet that never drops below 600mpbs … sad seeing a company go this route … oh and now with an even more money subscription you can have continuous record , yet can’t do that to the local storage device ? Rude rude rude
Another unhappy customer here. The price you pay for the initial purchase then ive been paying the subscription just so it’s still worth having setup. Most days when I go into the app it wont load properly and says im offline and wont play/load.
Ashley.
I wish that I had not bought Arlo. Base station and cameras go offline constantly. Solar chargers don’t work 37 degrees and colder? The advertisements never mention this. All I have ever seen is that the batteries don’t work lower than -4. .
I have 5 Arlo cameras with base station. All work fine but got EOL emails. This is being done on purpose to get consumers to buy new cameras instead of just a firmware update. Microsoft doesn’t even do this!
One of my cameras don’t work, The service does not work all the time on the camera I do have and it shows can’t connect to Arlo.
There is no support no matter the website or phone numbers listed. They overcharged me for service I don’t receive. Put me on the list of unhappy customers.