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T-Mobile, Verizon class action lawsuits overview:
- Who: Verizon and T-Mobile have been involved in a number of class action lawsuits recently.
- Why: Class action lawsuits and settlements involving T-Mobile and Verizon have collectively revolved around claims related to accessibility, service and billing.
- Where: T-Mobile and Verizon are used by consumers nationwide.
Verizon and T-Mobile are known as being two of the most reliable wireless carriers in the United States; however, the distinction has not protected the two industry giants from being on the receiving end of class action claims.
A number of class action lawsuits involving T-Mobile and Verizon have been filed, litigated or settled recently over allegations revolving around their accessibility, billing and service.
Verizon class action alleges company made unlawful charges
Five consumers filed a class action lawsuit against Verizon earlier this month, arguing the company unlawfully charges its customers an administrative charge that is not initially disclosed to them.
The consumers behind the class action lawsuit claim Verizon’s customers are oblivious to the administrative charge until they see it on their first billing statement.
“Verizon has used the Administrative Charge as a revenue lever to covertly jack up its monthly service prices and to squeeze its existing subscribers for more cash whenever Verizon desires,” the Verizon class action lawsuit alleges.
Verizon runs what is known as a “bait-and-switch scheme” by advertising a flat fee and then charging customers the administrative charge on top of the promised rate, the consumers argue.
The Federal Communications Commission (FCC) has also had its eye on Verizon with the agency arguing earlier this month that the company should pay a $100,000 fine for failing to provide it with sufficient data for its Premium Visual Voicemail service.
The FCC wants the data so it can ensure Verizon complies with the Communications Act of 1934 by providing sufficient access to the service for users who are living with disabilities.
Verizon has disputed the FCC’s allegations, meanwhile, arguing that its Premium Visual Voicemail Service has always been accessible to all of its users.
T-Mobile class action alleges anticompetitive conduct, network accessibility issues
T-Mobile, meanwhile, faced claims last month that the company’s April 2020 merger with Sprint was anticompetitive and financially harmed Verizon and AT&T subscribers.
A group of Verizon and AT&T subscribers behind the class action lawsuit argue the merger allowed T-Mobile and Sprint to become one giant entity with no reason to have to “compete meaningfully” against AT&T and Verizon.
T-Mobile’s long-term plan was always to merge with another large wireless carrier to dominate the market and optimize its revenue, the T-Mobile class action alleges.
Also last month, T-Mobile was on the receiving end of a class action lawsuit arguing that the launch of its 5G network left some of its users with older devices without any service.
The T-Mobile customer behind the class action lawsuit claims the company failed to disclose its intention to shut down older networks, which led to network incompatibilities for certain devices, when launching its new 5G service.
“Many of the Class Devices have or will become wholly unusable as the non-Network older Sprint and T-Mobile networks with which they are compatible, including Sprint’s 3G, 5G and LTE networks, as well as T- Mobile’s 3G UMTS network, get shutdown,” the T-Mobile class action states.
Earlier this month, T-Mobile agreed to pay $350 million to resolve claims it bore responsibility for a 2021 data breach that exposed the private information of more than 76 million Americans.
The company also agreed to bolster its data security practices to keep another event occurring in the future as part of the class action settlement.
T-Mobile’s class action settlement will compensate victims of the data breach for their time and money spent attempting to remedy losses incurred as a result of the incident.
Individuals affected by the data breach will also receive a free two-year subscription to identify theft protection services, according to the T-Mobile class action settlement.
Verizon concluded in its 2022 Verizon Data Breach Investigations Report released last month that human error was the leading factor in data breaches that occurred in 2021.
FCC works to end auto warranty scam robocalls
The FCC has also been working to keep wireless companies accountable and working for consumers recently.
Earlier this month, the agency directed all U.S. phone companies to stop carrying traffic from certain individuals and companies it says are responsible for flooding consumers with fraudulent auto warranty robocalls.
“We are not going to tolerate robocall scammers or those that help make their scams possible. Consumers are out of patience and I’m right there with them,” FCC Chairwoman Jessica Rosenworcel said in a statement.
The order expanded on a previous FCC cease-and-desist order given to a group of smaller carriers the agency alleged were responsible for hosting the auto warranty scam robocalls.
Also this month, the FCC adopted a new guidance for wireless carriers to help ensure customers do not lose service during climate catastrophes, such as a hurricane or wildfire.
The FCC’s order is meant to help increase the resilience of the wireless networks by requiring carriers to come up with agreements on roaming privileges in the event a climate emergency occurs.
“We’ve seen that the mutual aid and other provisions of this Framework can be effective at speeding recovery and ensuring responders have all the information they need, and it’s time that these practices be implemented on an industry-wide basis,” Rosenworcel said in a statement.
Are you a customer of T-Mobile, Verizon or another major wireless carriers? Let us know in the comments!
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1,785 thoughts onVerizon, T-Mobile face class action lawsuit claims over accessibility, service, billing
I have been a TMobile customer for over 20 years please add me to this action.
I’ve been a customer of Verizon for more than 25 years. I’ve been scammed by them, a few different ways. Please add me to the list.
I’ve been a customer with Verizon for a few years now and recently switched carriers. Please add me. Thank you
we have been customers for almost 20 years and the lack of care and concern regarding fraud and identity theft on our phones has been a joke
I’ve been a loyal customer of Verizon for 12 years and the service has gotten worse over time – service often goes in and out and I get no reception at home where I have to use WiFi to make calls. As much as I pay for the phone/service, the service should be top-tier. And that administrative/telco fee, that has yet to be explained.
Yes I actually switched from T mobile to Verizon 🤦♀️ I went from Bad to Worst. These fluctuations of fees and charges are ridiculous. I desperately want to end this contract and it’s only been 3 months
I had been a loyal verizon customer for more 7 years. I have purchased every new item the have. The convinced me to purchase the smart home protection plan that was $25.00 a monthly that did nothing for me.
My unlimited service was costing me $70.00 a month.
Which they would change randomly. I purchased asurion insurance. When I tried to use it for a lost or damaged phone I was told my deductible was more then my phone was worth. My phones are upside down. My device isnt worth the amount of money I still owe. I purchased a bundle online. Upgrade my S20 sor the new S22ultra, galaxy smart watch and tablet. The tablet was on back order I never received it. The S22 would get so hot I couldn’t hold on to it. They let me return the S22, but would not let me switch to another phone. The 2nd S22 did the same thing. I could return that phone. But when trying to use my S20 something was wrong with the sim cards. I was told I had to wait 48 hours for it to work itself out. My business is on my phone I couldn’t wait. I had to add an additional lime so I had service. Than I couldn’t return the s22 because my bill was outstanding. I ended up having to pay for a line I shouldn’t have had, the watch was no longer free and I never received the tablet. The S22 still gets hot
Have an older phone that is protected by a life case. For last few months I rarely have service. I can not make or receive calls or texts. I have have driven around town on several occasions hoping to find a spot where my phone will work. At times I can call out or receive a call. The phone usually goes right back to no service and stops working. Verizon customer service told me they would fix my phone and reimburse me for the many times my ones do not work. Today their notes said no reimbursement. Phone still on no service. Verizon demanded payment so I paid. My phone still doesn’t work.
I am paying for a service that I am not receiving. How can I get Verizon to fix my no service problem and provide the service that I signed up for?
I have been a customer of Verizon for 2 years and they are getting sleazier and more deceptive
I left AT&T for Verizon because they have Wi-Fi in my area and AT&T does not also they offer perks and discounts when you subscribed to both also some free streaming service among other things but almost from the start they lied
I was supposed to get a laptop but the site always froze so they gave me a gift card at less than what they offered and you could only use it on their website my bill after all the discounts was around 90 dollars but my last bill was 190.00 they were caught charging me for services I didn’t have and I bought my own phone an iPhone 11 which I owned and it was brand name but they had me tied to a 24 month plan paying for a new phone which was supposed to be free and took my phone and called it a trade lately they keep charging me a 30 fee calling it a return check fee when all that happened was I used a different form of payment and they got their money also I had pertection added on the covered my phone some of the features were included but they went away and now I’m paying for something less and I wanted to try the add on that would cover my home electronics and give me tech support but so far you can’t get anybody on the phone to help you and they charge you another fee for things like sanitizer your phone screen 50 dollars and they have you paying for duplicate services and you don’t even get any service they promised and they still charge all those extra fees I have much more to say no I didn’t this is my first time posting
T mobile keeps billing me for a T-Mobile wireless internet box’s that I bought . I lift T-Mobile join Verizon .
I have been a customer of Verizon wireless for years and every month my bill is always different and it seems to be getting worse. Every payday (every 2 weeks) I pay usually anywhere from $200 up to $450. And yet my bill continues to increase. A couple months ago I called and requested a review, the rep reviewed it and within 10 min of being on the phone with her she made my bill magically decrease by like $400. I have paid atleast $2561 from January 2023-June 2023 I have a $300 payment arrangement set up for $300 for July 8th 2023 and then $400 set up for July 22 2023. After I pay those I will have paid them well over $3000 so far this year and we are only half way thru the year