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T-Mobile, Verizon class action lawsuits overview:
- Who: Verizon and T-Mobile have been involved in a number of class action lawsuits recently.
- Why: Class action lawsuits and settlements involving T-Mobile and Verizon have collectively revolved around claims related to accessibility, service and billing.
- Where: T-Mobile and Verizon are used by consumers nationwide.
Verizon and T-Mobile are known as being two of the most reliable wireless carriers in the United States; however, the distinction has not protected the two industry giants from being on the receiving end of class action claims.
A number of class action lawsuits involving T-Mobile and Verizon have been filed, litigated or settled recently over allegations revolving around their accessibility, billing and service.
Verizon class action alleges company made unlawful charges
Five consumers filed a class action lawsuit against Verizon earlier this month, arguing the company unlawfully charges its customers an administrative charge that is not initially disclosed to them.
The consumers behind the class action lawsuit claim Verizon’s customers are oblivious to the administrative charge until they see it on their first billing statement.
“Verizon has used the Administrative Charge as a revenue lever to covertly jack up its monthly service prices and to squeeze its existing subscribers for more cash whenever Verizon desires,” the Verizon class action lawsuit alleges.
Verizon runs what is known as a “bait-and-switch scheme” by advertising a flat fee and then charging customers the administrative charge on top of the promised rate, the consumers argue.
The Federal Communications Commission (FCC) has also had its eye on Verizon with the agency arguing earlier this month that the company should pay a $100,000 fine for failing to provide it with sufficient data for its Premium Visual Voicemail service.
The FCC wants the data so it can ensure Verizon complies with the Communications Act of 1934 by providing sufficient access to the service for users who are living with disabilities.
Verizon has disputed the FCC’s allegations, meanwhile, arguing that its Premium Visual Voicemail Service has always been accessible to all of its users.
T-Mobile class action alleges anticompetitive conduct, network accessibility issues
T-Mobile, meanwhile, faced claims last month that the company’s April 2020 merger with Sprint was anticompetitive and financially harmed Verizon and AT&T subscribers.
A group of Verizon and AT&T subscribers behind the class action lawsuit argue the merger allowed T-Mobile and Sprint to become one giant entity with no reason to have to “compete meaningfully” against AT&T and Verizon.
T-Mobile’s long-term plan was always to merge with another large wireless carrier to dominate the market and optimize its revenue, the T-Mobile class action alleges.
Also last month, T-Mobile was on the receiving end of a class action lawsuit arguing that the launch of its 5G network left some of its users with older devices without any service.
The T-Mobile customer behind the class action lawsuit claims the company failed to disclose its intention to shut down older networks, which led to network incompatibilities for certain devices, when launching its new 5G service.
“Many of the Class Devices have or will become wholly unusable as the non-Network older Sprint and T-Mobile networks with which they are compatible, including Sprint’s 3G, 5G and LTE networks, as well as T- Mobile’s 3G UMTS network, get shutdown,” the T-Mobile class action states.
Earlier this month, T-Mobile agreed to pay $350 million to resolve claims it bore responsibility for a 2021 data breach that exposed the private information of more than 76 million Americans.
The company also agreed to bolster its data security practices to keep another event occurring in the future as part of the class action settlement.
T-Mobile’s class action settlement will compensate victims of the data breach for their time and money spent attempting to remedy losses incurred as a result of the incident.
Individuals affected by the data breach will also receive a free two-year subscription to identify theft protection services, according to the T-Mobile class action settlement.
Verizon concluded in its 2022 Verizon Data Breach Investigations Report released last month that human error was the leading factor in data breaches that occurred in 2021.
FCC works to end auto warranty scam robocalls
The FCC has also been working to keep wireless companies accountable and working for consumers recently.
Earlier this month, the agency directed all U.S. phone companies to stop carrying traffic from certain individuals and companies it says are responsible for flooding consumers with fraudulent auto warranty robocalls.
“We are not going to tolerate robocall scammers or those that help make their scams possible. Consumers are out of patience and I’m right there with them,” FCC Chairwoman Jessica Rosenworcel said in a statement.
The order expanded on a previous FCC cease-and-desist order given to a group of smaller carriers the agency alleged were responsible for hosting the auto warranty scam robocalls.
Also this month, the FCC adopted a new guidance for wireless carriers to help ensure customers do not lose service during climate catastrophes, such as a hurricane or wildfire.
The FCC’s order is meant to help increase the resilience of the wireless networks by requiring carriers to come up with agreements on roaming privileges in the event a climate emergency occurs.
“We’ve seen that the mutual aid and other provisions of this Framework can be effective at speeding recovery and ensuring responders have all the information they need, and it’s time that these practices be implemented on an industry-wide basis,” Rosenworcel said in a statement.
Are you a customer of T-Mobile, Verizon or another major wireless carriers? Let us know in the comments!
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1,785 thoughts onVerizon, T-Mobile face class action lawsuit claims over accessibility, service, billing
We had Verizon back in 2016 and I thought they were screwing us then!
Verizon please send me the application for this suit Verizon has screwed me over 1000 $
Please send me information if it’s not too late for verzion they have screwed us out of a lot of money for false charges.
if it’s not too late for Verizon they have screwed us out of a lot of money for false charges.
over 10 hrs in the phone 6 reps $1000 bill with no explanation
I’d like to be added. Verizon charged me $100 for an international plan I didn’t use in January. They refused to fix the bill & deducted nearly $400 from my checking. I switched to t-mobile on 2/17/23. I spoke with VZW about my account because I couldn’t view it anymore, I was told I had a zero balance and good to go. On 3/5 I got an email stating because I no longer have an active account any remaining balance would be sent in a paper statement to my billing address. On 3/20 my checking account was hit for nearly $1200. When I contacted VZW I was told it was because my account (that had been closed for over a month at this point) had autopay so they still had access to my bank account. I told them that was fraudulent and I wanted the charges reversed. After 2 hours on the phone they agreed to “look into it” and will call me back in 3-5 business days to follow up. If I do not have to view an old account, how is it legal for them to still have my banking information on file?! I have written proof that I would receive a paper statement with information on paying any balance left.
Add me
Add me please!
Add me please
I just switched from T-Mobile to Verizon because tmobiles rates kept getting higher it seemed.
I saw the promotion from Verizon but an iPhone 14 plus get a iPad and watch “on us” … I read all the details of the promo online, all the requirements etc.
After doing my research I called a local Verizon and spoke with a store manager to verify that this promotion. Was what I thought. He then also informed me that we would also get a 200 dollar e-gift card for every iPhone we traded in.
So after four hours in the store with my three kids… I paid almost 500 dollars and recurved to iphone 14s (not the plus I didn’t notice that until that evening) and an se.
I traded my three phones in still haven’t not received a gift card. My bill isn’t showing the promotion so I’m paying for the iPhones.
I was told in store I didn’t qualify for the tablets or watched bc I was “capped out on financing” but they would give me one in store accessory for my inconvenience. Which I did not take.
I then called the customer service line and spoke to a half dozen people and still am not receiving the promised promotion for the phones and did. It receive tablets or watches.
To top it all of days later I received a bill of 435. For the month of feb to March… the bill end date is dated for March 16… I didn’t even get the iPhone or service with them but until March 17!
I am beyond disappointed and regretful of making this switch. I will continue to contact the store and customer service representatives but I have very little hope in this company to fix any of this.
I literally had the same thing happen throughout the course of a six month period. It started with an extra bill that didn’t seem right. They tried to explain it but I was in the middle of selling my house and everything was hectic. Months later I finally sat down and re read everything and sure enough, I had a full months bill dates July 7th through August 6th.. I signed up August 7th. My life was pretty hectic for quite some time so I got behind on bills for a month or two. I paid everything current as soon as money came available and paid off the phones I had financed. I decided it was best to try purchasing things online and just pick up from the store as I had a 1 year old. I bought an arlo go 2 and the requires data plan per month. I never used the data because I never had coverage where I lived. The monthly data didn’t include the subscription to use the camera and I couldn’t ever get it to connect to wifi or work for me at all! I also bought 2 galaxy note 20 ultra phones, but after going to the store the AMAZING store manager there had convinced me to go with the newest s22 ultra (same price) and he could get me a real good deal on a watch.. ( this was around Christmas) That man did everything he could.. he was on the phone for hours, because, somehow, my cancelled order for the note 20s still showed up as pending and the system literally would t let him change anything in our account. It seemed nobody, on any level of command at their corporate center, knew how to fix it.. I was assured it would be 2 days later…. I drive the 1.5 hour drive back down to the store… He’s got the phones waiting for me.. same problem.. it was not until February that things were finally cleared. Unfortunately for me that wonderful manager was moved stores… Far far away. So I went to one closer… I told him what I wanted… He told me I didn’t qualify due to reaching my limit ( which was strange that it wasn’t a problem when I was dealing with the other manager. I was then sold on these pixel 6 phones, but if I traded in my others( which I made clear has cracked screens) they would be free and we would get deals on watches.. yada yada… The deal I wanted was the BOGO for galaxy 22 ultra. But was told I didn’t qualify nor could I just pay for one outright and get the deal. All I know is by the end of that interaction I had paid over 400 dollars, which I can’t even recall What for now. Since the other trade in phone was at home we needed to bring it in but now, instead of both phones being paid for with trade INS, only the one we would need to bring in could take some off one phone. The reasoning was my phone was cracked.. I not only told him that before he started selling that deal, I also told him the other phone has the same issue so I don’t see how it would help…
Those facts changed everything for me, but they weren’t states until after the papers were signed and the store has been closed for half hour. He acted like it was his great customer service skills saving me money, because he asked if I wanted subscriptions that looked unused but cost me money. Mainly google one.. which looking at later bills, I didn’t start getting charged until that day. The company has also been charging me an additional 20 dollars a month for blanket insurance protection, but still charging me for each individual device every month. My bills were astronomical, reaching as high as over 900 a couple months, for service we couldn’t use. The price of the plans changed every month. They kept opening access to easily use the Verizon account to make purchases for online games., After I removed those methods many times. The last bill I received, but have not been able to pay back was for a little over a thousand. The collection company they sent it too is asking more then double. I want to hash this out, but it’s been almost a year now. I can’t access any documents in the account because it’s closed. It’s down to direct communication. It’s just me raising a two year old.. I have no friends here, no family to help out and I know that conversation is going to be tedious and maddening because it’s a bunch of number crunching.
What really gets me is how they still want to charge me 700 a phone, which I wound up hating, yet it’s only worth 100. Less then a year later.. yet, I still see the carriers charging full price for them, while every website surrounding them you can pay in full for around 100-200 and it’s unlocked. Is that legal? Is the next person they convince to buy the phone going to be informed of this fact if they appear to be unaware of how easily accessible and affordable it is EVERY WHERE ELSE? would it be fraud for not disclosing this? Because it literally means that we are being talked into financing a loan for a product that you immediately lose money on. Like, it drops almost 75 percent it’s value the second you sign the papers.. it’s downright disgusting.
No one forced you to buy contract phone and plan. If youvwere aware you could pay for it at fraction of cost but still didnt thats on you. Your paying all extra fees becsuse you didbt buy you device outright. Sguch also saves on plan, while having unlocked devices you are also able to use any other carrier including prepaid. Which has never beeb at least as good of not better then major brands they work with.
I’m having the same problem with TMoblie. I paid off 4 iphones plus $1,000.00 more mgr screwed up my account, promised me promotional discounts. Now they refuse to give it to me. I have records of what they said to me. I keep calling them every time I call it’s a different story. They ripped me off.
T-Mobile did the same thing to me. I am thinking that I might have to sue them.
Please Please help me. Verizon has cause criminal acts. Even identity thief.
Add me PLEASE!!! My Partner and I switched from 2 different carriers December 11, 2022 to Verizon. It’s been a nightmare of constant going into the local Verizon store to be told “There isn’t anything we can do since your promotion was completed from Verizon sales team.”
Verizon sales representative stated the following Christmas promotion on December 11, 2022….
Galaxy S22 ultra, Galaxy tablet, Galaxy Watch, and ear buds. & IPhone14, IPad, iPhone watch, and beat buds. We were charged the following $482 in December for fees and taxes and the buds which the promotion stated buds and activation fees would be on “US”.. which I found out they charged these fees to start the promotion. The for the month of January $771.00 then February they turned off our service and charged me in Feb $1057.00 and disconnected charges for all devices when we were told not to pay until the billing was corrected. I was on the phone with “Click to Call” for 3 hours with one representative named “Gabe” and his shift was up and told me he would call me back the next day and never did. I called Verizon customer service again the next day and was told I couldn’t speak to “Gabe” as it doesn’t work that way, and I would have to start the entire process over as “Gabe” didn’t do anything after 3 hours on the phone with him.
We both went to the Verizon store again and was told they could not help us unless we paid a fee.. “WHAT!!!”…. We went to another Verizon store and spent another 4 hours for them to tell us more lies. The click to call today is telling us we have no other options. Now we have another $389.00 for Feb to March 19th. I’m so beyond frustrated and I don’t have the money for all of this!!! Why would ANY consumer leave their current plan to pay $1594.00 in 60 days??? Why can’t Verizon see any notes of what was promised to us?? Why are they allowed to charge “US” the consumer whatever they want how they want without accountability. But if we don’t pay all this money, they will disconnect us again and we’ll have no phone service. I need legal help!!
Add me PLEASE!!! My Partner and I switched from 2 different carriers December 11, 2022 to Verizon. It’s been a nightmare of constant going into the local Verizon store to be told “There isn’t anything we can do since your promotion was completed from Verizon sales team.”
Verizon sales representative stated the following Christmas promotion on December 11, 2022….
Galaxy S22 ultra, Galaxy tablet, Galaxy Watch, and ear buds. & IPhone14, IPad, iPhone watch, and beat buds. We were charged the following $482 in December for fees and taxes and the buds which the promotion stated buds and activation fees would be on “US”.. which I found out they charged these fees to start the promotion. The for the month of January $771.00 then February they turned off our service and charged me in Feb $1057.00 and disconnected charges for all devices when we were told not to pay until the billing was corrected. I was on the phone with “Click to Call” for 3 hours with one representative named “Gabe” and his shift was up and told me he would call me back the next day and never did. I called Verizon customer service again the next day and was told I couldn’t speak to “Gabe” as it doesn’t work that way, and I would have to start the entire process over as “Gabe” didn’t do anything after 3 hours on the phone with him.
We both went to the Verizon store again and was told they could not help us unless we paid a fee.. “WHAT!!!”…. We went to another Verizon store and spent another 4 hours for them to tell us more lies. The click to call today is telling us we have no other options. Now we have another $389.00 for Feb to March 19th. I’m so beyond frustrated and I don’t have the money for all of this!!! Why would ANY consumer leave their current plan to pay $1594.00 in 60 days??? Why can’t Verizon see any notes of what was promised to us?? Why are they allowed to charge “US” the consumer whatever they want how they want without accountability. But if we don’t pay all this money, they will disconnect us again and we’ll have no phone service. I need legal help!! We did not agree to any of this for a Christmas promotion, what PROMOTION?!?!
My Partner and I switched from 2 different carriers December 11, 2022 to Verizon. It’s been a nightmare of constant going into the local Verizon store to be told “There isn’t anything we can do since your promotion was completed from Verizon sales team.”
Verizon sales representative stated the following Christmas promotion on December 11, 2022….
Galaxy S22 ultra, Galaxy tablet, Galaxy Watch, and ear buds. & IPhone14, IPad, iPhone watch, and beat buds. We were charged the following $482 in December for fees and taxes and the buds which the promotion stated buds and activation fees would be on “US”.. which I found out they charged these fees to start the promotion. The for the month of January $771.00 then February they turned off our service and charged me in Feb $1057.00 and disconnected charges for all devices when we were told not to pay until the billing was corrected. I was on the phone with “Click to Call” for 3 hours with one representative named “Gabe” and his shift was up and told me he would call me back the next day and never did. I called Verizon customer service again the next day and was told I couldn’t speak to “Gabe” as it doesn’t work that way, and I would have to start the entire process over as “Gabe” didn’t do anything after 3 hours on the phone with him.
We both went to the Verizon store again and was told they could not help us unless we paid a fee.. “WHAT!!!”…. We went to another Verizon store and spent another 4 hours for them to tell us more lies. The click to call today is telling us we have no other options. Now we have another $389.00 for Feb to March 19th. I’m so beyond frustrated and I don’t have the money for all of this!!! Why would ANY consumer leave their current plan to pay $1594.00 in 60 days??? Why can’t Verizon see any notes of what was promised to us?? Why are they allowed to place “US” the consumer whatever they want how they want without accountability. But if we don’t pay all this $$$ they will disconnect us again and we’ll have no phone service. I need legal help!! We did not agree to any of this for a Christmas promotion, what PROMOTION?!?!
Please add me I’ve had Verizon for going on four years and have had fluctuating bill increases to them switching my plan completely without informing my and state and local taxes for the state I reside in and a state my son is visiting ,charges for non compliance with auto pay the charge or 10&per phone I have four on my account yet for agreeing to auto pay it’s only10$discount.pausing auto pay creates a bigger issue the will turn it off not tell you so the following month your unaware and have to pay extra.Upgrading is a joke because they refuse to use to use the trade in value for my used iPhone all at one time so I’m paying more money monthly