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Verizon class action lawsuit overview:
- Who: Five plaintiffs have filed a class action lawsuit against Verizon Wireless.
- Why: Verizon allegedly unlawfully charges a Verizon administrative charge that is not disclosed to customers until they receive their first billing statement.
- Where: The Verizon class action lawsuit was filed in New Jersey federal court.
A new class action lawsuit claims Verizon Wireless has engaged in a “bait-and-switch scheme” by advertising flat rate fees but charging mobile customers a Verizon administrative charge on top of the promised price.
A group of five plaintiffs lodged the Verizon class action lawsuit against Cellco Partnership d/b/a Verizon Wireless and Verizon Communications Inc., claiming they charged the Verizon administrative charge without customers’ consent.
The Verizon class action lawsuit alleges Verizon began charging the administrative charge on its postpaid wireless customers’ bills in 2005. The Verizon administration charge allegedly started at a rate of 40 cents per month and increased on a regular basis.
Currently, the plaintiffs say the Verizon administrative charge is $3.30 per line per month, which is more than eight times the original amount.
“Verizon has used the Administrative Charge as a revenue lever to covertly jack up its monthly service prices and to squeeze its existing subscribers for more cash whenever Verizon desires,” the Verizon class action lawsuit alleges.
Verizon has allegedly improperly reaped billions of dollars from the Verizon administrative charge scheme.
Customers are not informed of Verizon administrative charge until they receive their first bill, plaintiffs allege
Customers are not made aware of the Verizon administrative charge until they receive their first monthly billing statement, “which they begin receiving only after they have signed up for wireless service and are committed to their purchase and cannot cancel without penalty,” the Verizon class action lawsuit explains.
The plaintiffs allege that Verizon provides conflicting information about the reasons behind the charge. On the monthly bills, Verizon allegedly falsely states that the administrative charge is imposed to “cover the costs that are billed to us by federal, state, or local governments.”
The Verizon website allegedly falsely states that the Verizon administrative charge is tied to the company’s operating costs.
The plaintiffs are asking the court to compel Verizon to notify potential customers about the Verizon administrative charge in its advertising and to reimburse Class Members for undisclosed extra-contractual fees they paid.
This is not the first time Verizon has faced a class action lawsuit over allegedly undisclosed fees.
Verizon has also recently agreed to settle a class action lawsuit alleging it violated the Telephone Consumer Protection Act with pre-recorded debt collection calls.
Have you seen a Verizon administrative charge on your cell phone bill? Tell us what you think of the Verizon class action lawsuit in the comments!
The plaintiffs are represented by Stephen P. DeNittis, Joseph A. Osefchen, and Shane T. Prince of DeNittis Osefchen Prince PC, and by Daniel M. Hattis and Paul Karl Lukacs of Hattis & Lucacs.
The Verizon Administrative Charge Class Action Lawsuit is Cintia Corsi, et al. v. Cellco Partnership d/b/a Verizon Wireless, et al., Case No. 2:22-cv-04621, in the U.S. District Court for the District of New Jersey.
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1,347 thoughts onVerizon class action claims company pads bills with ‘administrative charge’
Verizon doesn’t advertise their rates as flat rates though. It’s before fees & taxes.
I bought a container of milk in a glass jug and wasn’t told I was going to pay a packaging deposit. My electric company didn’t tell me I’d have supply fees, transmission fees or a customer charge. No one told me I’d be paying taxes on my groceries at Walmart last week. These all just showed up on my bill. Can we add that to that class action?
Please include me! I had to call and get refunded some charges a couple years ago and they would only refund a small portion of it—our bill is so high and keeps getting higher! Help please!
I see the charge on my bill. Do i have to in New Jersey to be part of this claim? If not, where do I sign up?
Yep, I need to be on this. These crooks have taken too much of my hard earned cash. Jacked up prices, lied about unlimited everything.
We were also told our phones would be discounted if we turned in our previous phones. My bill was finally under 300, I told the sales manager I didn’t wavy to pay more than my bill was, she told me confidently that it would not. My bill comes and it’s doubled. DOUBLED. I posted reviews on Google reached out to Verizon, they threatened me with charging me for the phones and breach of contract if I changed service providers. When my contract is over we’re done with Verizon, I have never felt more scammed by a company.
Same here / who do we call to get in on the class action?
Me too! They said I was getting two devices for free and that I wasn’t going to have service in those two to make my plan cheaper when o walked in and started a plan and got these three new devices! Come to find out he was lying and that plan doesn’t exist, and my bill was $30 higher than what he said it was, and it’s a three year contract! And I am being forced to pay for service on all three devices for three years ultimately making it cost sooo much more than what these items are priced at retail value…. MY APPLE WATCH DOESN’T NEED SERVICE!!!! ITS BLUETOOTH!!! But they lie to you and force you to pay for it afterwards, biggest scam phone company I know!
they charged 1000$ claiming ;they did not recieve my device,it was broken or incorrect when they gave me photographic proof they had the device the entire time.when i mentioned that i had been trying to resolve this issue the manager claimed they where not on these phone calls regarding resolving this dispute and that she can not help me in any way and they they intended for me to pay for the device that they had already received either way without cause or reason being that they always had the device in the first place sending this amount to collections also affecting my livelyhood.