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Rand McNally has been hit with a class action lawsuit from consumers who claim that the company’s TND Tablet 80 Truck GPS fails to work as advertised.
Plaintiff James Van Zeeland claims that he purchased a new TND Tablet 80 from Rand McNally for $449.99 in May 2019.
Van Zeeland states that he wanted a reliable, accurate and quality navigation GPS system and was led to believe that Rand McNally has such a product.
The plaintiff says he has experienced numerous problems with his TND Tablet 80, such as the GPS system displaying his location on a parallel or nonexistent road, directing him to an incorrect location, and taking him in the opposite direction.
While driving through cities, the TND Tablet 80 would allegedly “spin and jump between overpasses and underpasses.” The plaintiff argues that this defect left him without a reliable method to navigate through cities to his destination.
The plaintiff claims that he has experienced these problems most of the time that he used this GPS system. Van Zeeland also claims that he attempted to use the TND Tablet 80 in numerous trucks and even his personal vehicle, but he experienced the same problems.
Van Zeeland reportedly contacted Rand McNally to complain about the problems that he was encountering with his GPS system, but was met with a pre-recorded statement that Rand McNally was aware of the problems with the tablet, such as no GPS signal or providing incorrect directions and was working on alleviating the problem.
In August 2019, Van Zeeland claims that he spoke to a representative at Rand McNally and was sent a new mount for the TND Tablet 80 called a “slice.” However, the plaintiff claims that the slice did not fix the problem.
When he contacted the defendant again to address the issue, he was allegedly told by another representative to reset his TND Tablet 80. After resetting the GPS system, the product reportedly still did not work and the plaintiff requested a refund from the defendant.
In October 2019, the plaintiff claims that he contacted Rand McNally to request a refund and was told that the problem was not with the product, but the conditions in the truck. The defendant allegedly refused to provide him with a refund.
“The TND Tablet 80’s frequent and persistent failures have rendered it useless and Van Zeeland been forced to stop using it,” the Rand McNally class action lawsuit claims.
“Had Defendant’s advertisements, statements, or other materials and communications informed Van Zeeland of the defective TND Tablet 80 and the lack of any fix, as well as Defendant’s refusal to remedy the problems, Van Zeeland would not have opted to purchase the TND Tablet 80, much less pay the amount he did for it.”
The plaintiff claims to have suffered loss as a result of the defendant’s misconduct including the $449.99 that he paid to purchase the product.
Proposed Class Members include: “All current and former purchasers of the Rand McNally TND Tablet 80.”
Do you own a Rand McNally TND Tablet 80 that doesn’t work correctly? Leave a message in the comments section below.
The plaintiff is represented by Katrina Carroll and Kyle A. Shamberg of Carlson Lynch LLP and James C. Shah of Shepherd Finkelman Miller & Shah LLP.
The Rand McNally TND Tablet 80 Class Action Lawsuit is Van Zeeland v. Rand McNally, Case No. 1:20-cv-00548, in the U.S District Court for the Northern District of Illinois.
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318 thoughts onRand McNally Class Action Lawsuit Says GPS Is Defective
I also have the Rand McNally 80B, it is doing the exact same problem as described. I am a professional commercial driver and I have lost a lot of time trying to make this gps device work with endless calls and resets and updates. I would be interested in joining this lawsuit.
The worst $600 investment in my life. I have two not working RM. TND 720 and T80 Tablet. Total scam.
I didn’t learn my lesson the first time (purchased a TND tablet 85 that cut off after being on for 15 min) so I purchased another one (I was working and needed a GPS). This new one keeps freezing and telling me RM Services has quit working. I am unable to update the GPS and it keeps powering off. I have called and e-mailed the company and have yet to get resolution on both GPS that I paid close to a $1000 for.
We bought tnd 80 and eld as kit together have had nothing but trouble. Sent back 5 times . was told bad battery sent back replaced battery didn’t fix .locked up sent back again they sent refurshed tablet with somone elses truck loged into it, had to call for them to get into it to clean. didn’t work had to send back got another refurbushed tablet still doesn’t work right .. call customer service it’s like they read some skript to tell everyone the same thing Just BS! They should be locked up!!
I had the same issue and with customer service problems after so many attempts it soon as I didn’t want to help you anymore because I have that all recorded so they see how many times you call him and after so many times I don’t want to help I got tired of that
I purchased a TND tablet When they first came out, and continue to have the same problem. I paid $499.95 for my headache.
I have the EXACT same issues with my Commercial Truck versionTND 70 I purchased 4 years ago or more. Finally stopped using it and it is an expensive doorstop at home. After contacting RM customer care and several software reloads, and multiple uploads still ran me 500ft alongside the Freeways etc. After it instructs up and down multiple sideroads on how to get back to the freeway, it finally freezes up. Also, twice a day, no matter where I am, it would religiously loose GPS signal at the SAME time each day for at least a half hour. Useless and frustrating waste of my $.
Robert, Shoreland Transport
My gps quit working as well on my tablet and the rand McNally 550 won’t charge anymore.
Please tell Me how to get added to this lawsuit. I bought a TND740 and it has the same issues .. I am on my fourth GPS now because the first three failed to work properly.
Bought them in December 2020 I sent them all back within warranty period ,, One year,,
so I have everything documented.
I have a tnt tablet 80 that does the same issues as the one on the post