Rand McNally Class Action Lawsuit Says GPS Is Defective

Rand McNally has been hit with a class action lawsuit from consumers who claim that the company’s TND Tablet 80 Truck GPS fails to work as advertised.

Plaintiff James Van Zeeland claims that he purchased a new TND Tablet 80 from Rand McNally for $449.99 in May 2019.

Van Zeeland states that he wanted a reliable, accurate and quality navigation GPS system and was led to believe that Rand McNally has such a product.

The plaintiff says he has experienced numerous problems with his TND Tablet 80, such as the GPS system displaying his location on a parallel or nonexistent road, directing him to an incorrect location, and taking him in the opposite direction.

While driving through cities, the TND Tablet 80 would allegedly “spin and jump between overpasses and underpasses.” The plaintiff argues that this defect left him without a reliable method to navigate through cities to his destination.

The plaintiff claims that he has experienced these problems most of the time that he used this GPS system. Van Zeeland also claims that he attempted to use the TND Tablet 80 in numerous trucks and even his personal vehicle, but he experienced the same problems.

Van Zeeland reportedly contacted Rand McNally to complain about the problems that he was encountering with his GPS system, but was met with a pre-recorded statement that Rand McNally was aware of the problems with the tablet, such as no GPS signal or providing incorrect directions and was working on alleviating the problem.

In August 2019, Van Zeeland claims that he spoke to a representative at Rand McNally and was sent a new mount for the TND Tablet 80 called a “slice.” However, the plaintiff claims that the slice did not fix the problem.

When he contacted the defendant again to address the issue, he was allegedly told by another representative to reset his TND Tablet 80. After resetting the GPS system, the product reportedly still did not work and the plaintiff requested a refund from the defendant.

In October 2019, the plaintiff claims that he contacted Rand McNally to request a refund and was told that the problem was not with the product, but the conditions in the truck. The defendant allegedly refused to provide him with a refund.

“The TND Tablet 80’s frequent and persistent failures have rendered it useless and Van Zeeland been forced to stop using it,” the Rand McNally class action lawsuit claims.

“Had Defendant’s advertisements, statements, or other materials and communications informed Van Zeeland of the defective TND Tablet 80 and the lack of any fix, as well as Defendant’s refusal to remedy the problems, Van Zeeland would not have opted to purchase the TND Tablet 80, much less pay the amount he did for it.”

The plaintiff claims to have suffered loss as a result of the defendant’s misconduct including the $449.99 that he paid to purchase the product.

Proposed Class Members include: “All current and former purchasers of the Rand McNally TND Tablet 80.”

Do you own a Rand McNally TND Tablet 80 that doesn’t work correctly? Leave a message in the comments section below.

The plaintiff is represented by Katrina Carroll and Kyle A. Shamberg of Carlson Lynch LLP and James C. Shah of Shepherd Finkelman Miller & Shah LLP.

The Rand McNally TND Tablet 80 Class Action Lawsuit is Van Zeeland v. Rand McNally, Case No. 1:20-cv-00548, in the U.S District Court for the Northern District of Illinois.

Read More Lawsuit & Settlement News:

‘Double Ticketing’ Class Action Lawsuit Against Airbnb Certified

What Causes a Knee Replacement to Loosen?

Canada Milk Products Recalled Due to Sanitizer Contamination

Victims of IED Attacks Might Be Able to File a Roadside Bomb Injury Lawsuit