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Honda Infotainment Systems Class Action Settlement Overview:
- Who: Final approval has been given for a $33 million settlement between American Honda Motor Co. and a class of drivers.
- Why: The settlement resolves claims Honda sold certain Honda Odyssey and Pilot vehicles containing malfunctioning infotainment systems.
- Where: The class action lawsuit was settled in California federal court.
A judge has granted final approval for a $33 million settlement agreement between American Honda Motor Co. and drivers to resolve claims the company sold vehicles with malfunctioning infotainment systems.
The final approval ended almost three years of litigation between Honda and a class of drivers led by plaintiffs Lesley and Tom Conti, Law360 reports.
The judge ruled there was no evidence of collusion or conflict of interest and that the deal was “fair, reasonable and adequate.”
Four objectors to the settlement were shot down by the judge, however, including two who no longer owned the affected vehicles, one who claimed Honda’s repair policy was defective and one who brought up unrelated malfunctions.
In addition to the funds, the settlement includes warranty extensions from three to five years and from 36,000 miles to 60,000.
Agreement Includes Technician Training, Engineering Expert To Oversee Software Updates
The agreement also includes training for Honda’s authorized technicians and stipulates that an engineering expert will oversee the ongoing software updates Honda is implementing to try and resolve the issue.
The Contis brought the lawsuit against Honda in 2019, claiming that infotainment systems built into model year 2018-19 Honda Odysseys and 2019 Honda Pilots would malfunction.
The malfunction included cracking or knocking noises, incorrectly working backup cameras and GPS and radio systems that became disabled, according to the class action lawsuit.
The lawsuit was trimmed slightly last year to include Magnuson-Moss Warranty Act claims and allegations that Honda misrepresented the infotainment systems.
The settlement was originally announced in May of last year, with preliminary approval granted in June, Law360 reports. The Contis’ push for final approval came in December of last year.
Do you own a Honda Odyssey or Pilot vehicle containing a malfunctioning infotainment system? Let us know in the comments!
The plaintiffs are represented by Steve W. Berman, Sean R. Matt and Christopher R. Pitoun of Hagens Berman Sobol Shapiro LLP and Jeffrey S. Goldenberg and Todd Naylor of Goldenberg Schneider LPA.
The Honda Infotainment Systems Class Action Lawsuit is Conti, et al. v. American Honda Motor Co., Inc., Case No. 2:19-cv-02160, in the U.S. District Court for the Central District of California.
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52 thoughts onFinal Approval Given For $33M Settlement To Resolve Claims Honda Sold Vehicles With Malfunctioning Infotainment Systems
I have a 2020 Honda Odyssey Touring Elite. Before we got it, it had been to the dealer a couple of times regarding the infotainment system and since I got it it has been twice. They are telling me it’s a harness but they aren’t sure. I tried to get Honda Corporate involved but they are not wanting to have anything to do with it. The sound system pops regularly and eventually shuts off.
We have a 2019 Honda Pilot with 36K and have had the car in the dealership three times now. We have gotten in 3 different stories about the fix and still have the issue. The service manager won’t return our calls and I am at a loss what to do next. Any advice or help would be appreciated.
Yes I’ve had problems with my infotainment system there are too many to list
I have a 2021 Honda Pilot that I purchased at 17k miles. It has 57k now and is just now starting to exhibit ALL of these symptoms described in the class action lawsuit.. I’m currently at the dealership and waiting to see what they’re going to do. Are the extended warranties good for models that come after the ones in the lawsuit?? The lawsuit took 3 years and subsequent vehicles have been manufactured with the same issue!! Do we have to file another class action lawsuit for the same thing for later cars??
is there a class action for Canadian owners as well on this? Is there any recourse for us?
2017 Honda Accord. Info Center malfunctions every time I drive. Phone disconnects, rather, the car disconnects from my phone, the infocenter is frozen at “no disc” and wont change now. Tire calibration light always comes on and technician just resets calibration and it goes out until the next time. Right now, I have no radio and no functionality on anything.
I have a 2022 Honda pilot and I’ve driven it 700 miles only. I bought it less than a month ago. It has crackling noise and the display shuts for no reason. The dealership can’t fix it and they asked me to sell my car to them, which I’ll end up losing 20k for something that’s not my fault. Not sure if the lemon law would protect me for such a huge scam.
Same issue here 2020 37k miles— never had a funcitioning radio m. I bought it used. Just got informed they are bringing in a “special” technician to look at it.
I have at 2019 Passport Touring with one of these issues. It has been to a dealer about 3 times for the “No Audio Connection” issue where the sound just stops and the car delivers this message. After that, no audio from any source. After a period of the car being off, the issue resolves. Dealership response has been to fix some crimped wires that initially resolved the issue for awhile, but now it’s back. Car went to the dealer last week, but the response was “There is no service bulletin for this and we can’t reproduce it.” Warranty expires in December. I’m in California
I have a 2019 Passport EX-L and had the issues with infotainment crackling, cutting off, freezing, etc. At the time they didn’t really know how to fix it and ended up taking everything out of the dash at one point. Several days spent at dealership. Eventually they had a software update and some other work to do to fix it and had me come in for that. The worst part, to me, is that they all act like “oh we’ve never heard of that” when it is a known issue! I am a longtime Honda owner but I think I will end up switching to another brand.
How do I claim anything for the issues we’ve had. My 2019 has 50k miles so warranty is out. I actually want to sell it. I made 3-4 trips on this issue.
I need to sew the dealership as well. Exact issues as the lawsuit.
I bought a 2020 Honda Pilot Elite AWD in Nov 2019. I have all the infotainment issues that the public is talking about. Ive had the car into the dealer three time to correct the issues, each time the dealer tells me a different reason for the problems. Not once did they tell me this is a national manufacturer’s problem and that there is a class action lawsuit. I’m not sure what recourse I have now. The car is still under warranty. Help!