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UPDATE 2: On Nov. 16, 2020, the Court granted an extension and deadlines have changed. The claim form deadline has been extended to Feb. 5, 2021, and the opt-out and objection deadline has been extended to Dec. 10, 2020.
UPDATE: September 2020, the LG refrigerator cooling defect class action settlement is now open. Click here to file a claim.
LG Electronics has reached a settlement deal for a LG refrigerator class action lawsuit to resolve claims that the company’s refrigerators stopped cooling due to a compressor defect.
According to the settlement motion, about 1.5 million consumers could receive cash payments and extended warranty coverage. The motion is under consideration for approval in New Jersey court.
Under the terms of the settlement, LG would make cash payments to about 1.55 million consumers in the Settlement Class.
Class Members are able to receive payments for reimbursement of parts and labor costs in addition to property loss, such as food or medicine spoiled due to the LG Electronics refrigerators not cooling the items, according to the settlement terms.
LG will also compensate Class Members for unsuccessful or delayed repairs, or the cost of replacing the refrigerator.
If affected consumers are able to document their claims, they could be eligible for up to several thousand dollars, the settlement says. Those who provide attestation but not documentation may be eligible to recover up to $450.
There is no cap on the payments.
Class Members also will receive an extended warranty that will cover the full repair cost for cooling failures in the LG Electronics refrigerators and related property loss for five years from the date the appliance was purchased, the class action settlement says.
To bolster this warranty service, LG has also agreed to employ more technicians and put a dedicated team in place to address the cooling failures, the class action settlement claims. LG will also develop more reliable replacement parts.
Attorneys’ fees and costs are subject to Court approval and will be paid separately. Those awards will not reduce settlement benefits.
The Settlement Class includes anyone in the U.S. who bought one of the covered models of LG Electronics refrigerators produced between Jan. 1, 2014 and Dec. 31, 2017.
Consumers who previously released claims in favor of LG, those who purchased refrigerators manufactured after Dec. 31, 2017, and those who bought Kenmore refrigerators from Sears are not eligible to be included in the Class, according to the class action settlement.
Also excluded are consumers who bought LG refrigerator models of which fewer than 1,000 units were sold “or for which the service rate for No-Cooling Events was less than 1% of sales,” the settlement says.
Plaintiff Michael Bentley’s class action lawsuit was consolidated with other similar complaints dealing with the allegedly defective LG Electronics refrigerators.
According to Bentley’s complaint, he had purchased an LG Kenmore refrigerator for about $1,500 from a Michigan Sears in 2015, after seeing ads touting the appliance as high quality and fully functional.
Bentley said he received additional information about the refrigerator and its compressor in the form of brochures and owners’ manuals, but did not see any disclosures that the compressor was defective or prone to failure.
Bentely’s Kenmore refrigerator failed because of the compressor defect in September 2018, the complaint says. It allegedly would not stay cool and spoiled his food.
He requested repairs through Sears, and although he was told the repairs would be covered under the warranty, he was charged $100 to diagnose the issue. He says he was ultimately charged $700 for a replacement compressor.
But the refrigerator failed from the compressor defect again on March 20, 2019, according to the complaint. Again, the repairs — this time completed by a local repair shop — cost about $750, and the repair technician allegedly informed him that he was “wasting money on repairs because the refrigerator would likely fail again from the same problem.”
Bentley says he replaced the refrigerator with a General Electric model in April 2019.
Had he known the LG refrigerator was defective he would not have bought it, would have paid a different price or would have returned it, the class action lawsuit says.
The plaintiffs claimed the linear compressors in their LG Electronics refrigerators were defective and prone to failure, causing them to be unable to cool their contents.
The class action lawsuit also alleged that LG had long known about the defective compressors after many consumers and LG-authorized repair technicians reported the failures to the company.
However, LG has “vigorously disputed Plaintiffs’ allegations,” according to the settlement motion.
A final approval hearing on the settlement motion has yet to be scheduled.
Did you purchase one of the defective LG Electronics refrigerators? Tell us about your experience in the comments below.
Top Class Actions will post updates to this class action settlement as they become available. For the latest updates, keep checking TopClassActions.com or sign up for our free newsletter. You can also receive notifications when this article is updated by using your free Top Class Actions account and clicking the “Follow Article” button at the top of the post.
The plaintiff and Proposed Class are represented by Shanon J. Carson, Lawrence Deutsch, Jacob M. Polakoff and Amey J. Park of Berger Montague PC; Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP; and Benjamin F. Johns and Samantha E. Holbrook of Chimicles Schwartz Kriner & Donaldson-Smith LLP.
The LG Electronics Refrigerators Class Action Lawsuit is Michael Bently, et al. v. LG Electronics U.S.A. Inc., Case No. 2:19-cv-13554-MCA-MAH, in the U.S. District Court for the District of New Jersey.
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216 thoughts onLG Refrigerator Lawsuit Settlement Provides Cash, Warranties to 1.5M Consumers
I don’t understand why Kenmore owners aren’t included – what is the rationale for that? It’s the same machine with the same defect. Just because the plastic badge on the front says “kenmore” the mfgr is allowed to shed all responsibility for getting this defect addressed? Sears/Kenmore is bankrupt – they don’t exist anymore. Why does the innocent customer always have to get screwed, yet the lawyers take home all the big money.
PLEASE ADD ME TO THE LIST.
Purchased a Kenmore refrigerator from Sears in 2018. Manufactured in 2016.
It completely went out 3 weeks ago. Only had it for a little over 2 years. Lost a ton of food i had just purchased. Over $200 worth. A Sears tech came out today (Oct. 15, 2020) and told me the LG linear compressor is bad. That it would cost almost $1000 to replace (roughly $990). I paid a little over $1800 for the refrigerator. Felt it would be a waste to pay for a new LG compressor that could possibly go out in a few months or within a year. Instead, I decided to just purchase a new refrigerator. Different brand for a little over $2000.
So upset that this company would sell a product they knew was faulty.
Add me to the list too.
I bought my Kenmore elite in 2017 and the compressor which is a LG failed a year after, cost me $500 in labor to replace it plus all the food I lost. Now just a week ago the compressor failed again this is crazy how we are not on the list. Its the same parts.
Our LG Model No. LFX25974SW /04 – Mfr. Date 11/2014 with Linear Compressor – went out on us 10/3/2020. Unfortunately, this is not on the “Covered Models” list, so evidently we’re out of luck?!
My Kenmore Elite purchased in Sept 2016 just failed this week, also has LG components, Sears repair says the LG compressor failed. Very frustrating that Kenmore is not in-scope of the class settlement. Hope the Kenmore settlement gets certified, too. Repairman said it would be 10+ days before a replacement compressor would arrive, leaving us without a fridge for nearly 2 weeks. I’ve gone out and purchased a replacement for delivery Saturday (different brand and dealer). My refrigerator is still under a Sears extended warranty, waiting to talk to them about options. I would like to be included in a possible Kenmore-specific class.
I received a Sears Kenmore refrigerator a few years ago as a gift from my parents therefore no receipt and can’t remember date. It stopped cooling a couple months ago and the Sears Repairman informed us that it could not be fixed or at least a fix wouldn’t last. Why aren’t these refrigerators included in the class action suites? If anything can be done please include me. We have since replaced the refrigerator at a cost of $2000.
I purchased a Kenmore which stopped freezing two days ago (10 October 2020). I called a local repairman and he diagnosed it as a compressor failure. He advised that this model refrigerator has an LG compressor which are known to fail in short periods of time. I would like to know if I am legible to join this lawsuit, since the labor to repair it (even with the compressor itself covered under the 10 year warranty– the manufacturer’s warranty on the fridge itself had long since expired) cost near $600 to repair and I lost food into the bargain. It is this LG linear compressor that failed. LG should have to pay!
Add me I purchased LG Linear Compressor 11/2018
Add me I purchased LG 11/2018
Why is Kenmore not included in this class action settlement for LG refrigerators?
I bought Kenmore Elite (manufactured by LG) from Sears, California in Aug 2016. So far we have got it repaired 5 times and got the compressor changed 3 times. 4th time sears service person said last attempt and ordered condenser coil to be replaced hoping that may fix it but said, if this too does not fix then the refrigerator is not repairable. Every time after the repair it works for few weeks/months and then again breaks down. So far we have spend more than $1000 in repair cost (Kenmore authorized repair service only), more than $1000 in food loss and the inconvenience of not having food stock during the crucial Covid time and having to do frequent store visits to buy smaller quantity of food to fit in the mini fridge we purchased after the 1st attempt. Then after the 4th time it broke down, we purchased a garage refrigerator as a backup. So in all already spend close to $2500 (not including the actual cost of the Kenmore refrigerator itself)
I have receipts for all the expenses. You can reach me at 408 2347477.
I purchased my LG 27/9 French Door Smart Wi-Fi Enabled Refrigerator in April 2019, it just went out in October 2020. I am on a week of the service call. They are due tomorrow, they better be able to fix it. After reading the comments I am concerned i will be without a refrigerator for a long time! I purchased the extended warranty also, but if the repair technician can’t fix it, what good is that?