An LG refrigerator class action settlement has been reached regarding cooling defect issues.

A $1.5 million LG refrigerator class action settlement has been reached to resolve claims that LG appliances suffer from a cooling defect.

The LG refrigerator class action settlement benefits individuals who purchased a covered LG refrigerator from an authorized retailer between Jan. 1, 2014 and Dec. 31, 2017.

Plaintiffs in the LG refrigerator class action lawsuit claimed that their appliances were defective due to a cooling defect which caused refrigerator failure. Due to the alleged defect, refrigerators failed to stay cool and therefore spoiled food.

Unfortunately, the cooling defect was reportedly not covered by LG under warranty. One plaintiff says he was forced to pay $700 to have the issue diagnosed and fixed. When the appliance failed again less than a year later, he claims he was forced to pay out-of-pocket once more for repairs.

LG has not admitted any wrongdoing but has agreed to resolve the claims against them with a $1.5 million LG refrigerator class action settlement. Under the terms of the deal, LG customers can collect cash payments depending on their situation.



Without proof of purchase, Class Members can collect up to $50 for unsuccessful repairs, $100 for out-of-pocket labor costs, $50 for delayed repairs, and up to $250 for property loss.

Proof of purchase will entitle Class Members to higher payments, including full reimbursement for labor and parts, up to $1,000 for unsuccessful repairs, up to $1,000 for delayed repairs, up to $3,500 for property loss, and $650 for replacement of LG refrigerators. More information about payments is available in the “Potential Award” section below.

LG is also implementing an enhanced customer care program which will extend LG refrigerator warranties and provide payments for cooling defect issues in the future.

In order to benefit from the LG refrigerator class action settlement, Class Members must file a valid claim form by Jan. 11, 2021. Receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof are not required but may result in higher payments for Class Members.

The deadline for exclusion and objection in the settlement is Nov. 23, 2020. The final approval hearing for the LG refrigerator class action settlement is scheduled for Dec. 15, 2020.



Who’s Eligible

Individuals who purchased a covered LG refrigerator from an authorized retailer between Jan. 1, 2014 and Dec. 31, 2017.

Potential Award

Cash payments of up to $450 without proof and up to $6,000+ with proof of purchase.

Class Members who provide no additional proof and support their claims only with a statement under oath can collect up to $450 from the settlement. Exact payments will be distributed as follows:

  • $50 for one or more unsuccessful repairs;
  • $100 for out-of-pocket labor costs for repairs;
  • $50 for repairs that were delayed by at least 10 days; and
  • Up to $250 for property loss (such as food/beverage spoilage or other damages).

Class Members who provide proof of cooling defect issues or losses with their claim can recover higher payments. These payments will be distributed as follows:

  • Parts and Labor: full reimbursement of these costs associated with a cooling defect issue within five years of purchase;
  • Unsuccessful Repairs: Up to $1,000 for unsuccessful repairs – $180 for two No-Cooling Events, $500 for three No-Cooling Events, and $1,000 for four or more No-Cooling Events.
  • Delayed Repairs: Up to $1,000 for delayed repairs – $120 for 10 day delays with payments increased by $20 for each day of delay. For over 30 days of delay, payments will increase by $25 until capped at $1,000.
  • Property Loss: Up to $3,500 for property loss including the value of spoiled food/beverages/medicines/perishables or the value of other property that was damaged from the cooling defect issue.
  • Replacement: $650 if Class Members replaced their LG refrigerator before Sept. 22, 2020 due to a cooling defect.

LG is also implementing an enhanced customer care program which will extend LG refrigerator warranties and provide payments for cooling defect issues in the future. Payments under this program will include at least $500 for consumers who experience three or more cooling defect events, at least $400 for delayed repairs, and up to $3,500 in property loss reimbursement.



Proof of Purchase

Receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof are not required but may result in higher payments for Class Members.

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

1/11/2021

Case Name

Michael Bentley, et al. v. LG Electronics U.S.A. Inc., Case No. 2:19-cv-13554-MCA-MAH, in the U.S. District Court for the District of New Jersey and Sosenko, et al. v. LG Electronics U.S.A. Inc., Case No. 19-cv-00610, in the U.S. District Court for the Central District of California

Final Hearing

12/15/2020

Settlement Website
Claims Administrator

LG Fridge Settlement c/o Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103
Info@LGFridgeSettlement.com
(855) 918-4661

Class Counsel

Daniel Girard
Adam Polk
Simon Grille
GIRARD SHARP

Shanon J. Carson
Amey Park
John (“Quinn”) Kerrigan
BERGER MONTAGUE PC

Defense Counsel

Phoebe A. Wilkinson
Michael M. Maddigan
HOGAN LOVELLS LLP

We tell you about cash you can claim EVERY WEEK! Sign up for our free newsletter.

  • This field is for validation purposes and should be left unchanged.

Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.

111 Comments

  • Michelle Harmon October 23, 2020

    Cooling unit went out and when called they refused due to no longer havi g recite. After days without a refrigerator they offer partial coverage as long as we had repairs done by one of there technicians…every number they gave me to call didn’t do the work so they settled on sending me the part at no cost and having me find someone to do the work I had to pay for. No compensation on food or labor, pick up and redilivery..

  • Amy October 22, 2020

    Please add me. We had to throw out our LG fridge. The freezer caught on fire. Luckily we were home and was able to put it out ourselves!!

  • Debbie Bibbs October 21, 2020

    Please add me bought it from sears had problems will never buy another one

  • Carolyn crandall October 20, 2020

    Our LG Refrigerator stop working after own it for 3 years we bought it from Lowe’s we just purchase another one cross our fingers it stay working for more then 3 years

  • Wayne McKeever October 16, 2020

    Does this include Kenmore refrigerator made by LG model number 795.74043.411?
    It should!

  • MICHELLE D EDMONDS October 16, 2020

    My LG has been washing food for several months now. The compressor keeps going out, it doenst ßtop. it’s an endless cycle. please add me to this settlement.

  • Terri Irwin October 16, 2020

    Are the Kenmore Elites going to be included in this law suit? I submitted my complaint in 2017 for my 2015 Kenmore Elite that stopped cooling in 18 months. I keep seeing everything for LG’s never anything for Kenmore Elites….which are LG products. When will it be our turn for some compensation. I paid $2,000, for a fridge I was only able to use for 18 months. Then was told it was going to be 3 months for someone to come out and look at, due to high demand of calls. Not to mention Sears team seemed less concerned about the whole thing. Called a local repair man and he told me the history of these refrigerators and said nobody wants to fix them because they won’t last. It’s been 3 years and I still have not heard from anyone about compensation.

  • Raymond Hebert October 16, 2020

    Add me please! Since buying my LG refrigerator from Sears in 2015 I’ve had nothing but problems! It was never cold enough, the water leaking and causing ice buildup on the compressor and causing the freezer to shut down and thaw out. Ice machine and water on door was forever breaking down. Lost more food then I can add up

  • Jim October 15, 2020

    Our LG Model No. LFX25974SW /04 – Mfr Date 11/2014 – went out 10/3/2020. Unfortunately, our Model No. does not appear on the “Covered Models” list?!

  • Maxine M Hardridge October 14, 2020

    I bought an LG refrigerator from Home Depot on Friday evening (10/9/20). The ice maker did not work. Called Home Depot on Monday. They would not take it back. LG’s customer service walked us through some trouble shooting. LG will send a regular repair person out in about 2 weeks since a “factory authorized” technician is full.

  • Erica Bonin October 13, 2020

    I purchased my LG Fridge in 2013. Since then, the compressor has gone out twice. My sister in law purchased the same fridge within a few weeks of me purchasing mine. Hers has gone out 4 times since then! I wish we could join this class action lawsuit, but ours was bought in 2013. I’m so upset. We went through the last two hurricanes with no fridge, living out of ice chests. The last guy came to fix it last month, and said he needed to order a new compressor AGAIN, so now we get to wait another month for him to return! It’s infuriating!

  • Damn Shame October 13, 2020

    They settling but the real issue is the
    1.5 million dollars they paying that’s all

    Do you know how many people had this issue and when lawyers get there’s

    On top of all the people on this site
    And it was just broadcast on the 6 o clock news how much will we actually get

    RIDICULOUS
    ANOTHER BIG COMPANY GETTING OVER, LAWYERS GET PAID COMPANIES KEEP THERE MONEY

    LI GUY GETS SCREWED

  • Juan Emmanuelli October 13, 2020

    How about for those who purchased the same refrigerator manufactured by LG but branded under Kenmore Elite? I purchased in 2014, Sears changed it in 2015 because of cooling system failure. I had to pay $500 to change compressor in 2018 after almost 2 months waiting for an aceptable resolution that never arrived and couldn’t wait any longer, and currently replacing compressor and system board panel because it stoped cooling again last week.

  • Marc October 13, 2020

    Please add me to lg has me on their records too when u send warranty card in

  • MARGARET HOFFMAN October 12, 2020

    Please add me

    • Kirk Kettridge October 13, 2020

      I just wished our LG freezer would make ice properly. It takes 6 hours to make dozen ice cubes and it’s been like this since it was brand new. Never LG anything again.

  • MACHELLE October 12, 2020

    Ours went out this past weekend OCTOBER 10, 2020, We just purchased it around Jan. 2019. Had just stocked freezer full. We had company also. Was not a fun thing to happen. Oh and also had my granddaughters Professional made Birthday Cake in it. Party isn’t until next weekend, gonna be fun keeping that cool without ruining it. Please add me.

  • Jack Hayes October 11, 2020

    Mine went out on October 3rd, 2020 and they told me they won’t be able to come out until November 3rd. Unbelievable. But now I know why. More refrigerators breaking than service techs. Add me too!

  • Gayle October 10, 2020

    Add me

  • Latoya Miller October 10, 2020

    My LG Refrigerator went out on me on 10/19/2017

  • Larry stone October 8, 2020

    Wow now that I see this I see I was the only one that had problems my refrage I bought an LG in March of 2014 for my last house and had nothing but problems with it I lost a bunch of meat and all the groceries out of my fridge I paid a repairman to come fix and it lasted 3 months very upsetting at the time because I was not making a lot of money and I had twin babies and I had to purchase a new refrigerator

  • Sondra Ames October 7, 2020

    Please add me to the LG list

  • Glenntavius N October 7, 2020

    I Purchased The LG Refrigerator model LFC28768SB I would to be add to this settlement

  • Kelli Davis October 6, 2020

    Add me please! Our LG refrigerator has quit August 10th,2020 I, purchased it November 10th, 2018 the cooling system has gone out and we lost all our food in the refrigerator and freezer it’s a nightmare litterly we, have to buy bags of ice for our cooler just to keep our pop and water cold. We, have a mini refrigerator for food. Brand new refrigerator ridiculous!

  • Nikki Page October 6, 2020

    I purchased my LG Fridge in December 2013.
    Had constant cooling problems.
    Got rid of fridge but I have my Original Receipt of purchase.
    Can I be added to Lawsuit?

    Thank you

  • sue simon October 6, 2020

    what do we do if we had to give up the Fridge for recycling an buy a new one ive bought 2 just bought a new one 6 months ago just sick of it!LG and a Kenmore..with Lg compressor so im told!

  • PaNhia Vue October 6, 2020

    I have a Kenmore Pro and was told that LG manufacture the parts for them. mine died 3 months ago and I just learned yesterday, there is nothing I can do to fix it. I got brand new compressor and main board for it and the problem is still not fixed. The power fluctuates all over the place that the compressor keeps shutting itself off so fridge won’t cool.

    It’s been over 3 months, close to $1000 for parts and labor as well as over $400 loss in food and groceries, the fridge is only 3 years old.

  • Candice Luther October 6, 2020

    Please start a class action against whirlpool. I’ve had my refrigerator for 6 month and I’m out 1600.00 and the cost of food I had throw out because they can’t fix the freezing issue in the refrigerator side, as well as other issues.

    When you call them it’s a 2 hour wait time and they don’t respond to sent messages. I had to purchase a new refrigerator.

    • sue simon October 6, 2020

      i agree i have had issues with both an now
      we purchased another new Fridge!!

  • Jackie Farrow October 3, 2020

    please add me.

  • yvonne apelian October 3, 2020

    Please add me

  • Marja October 2, 2020

    Add me

  • David Atwood October 2, 2020

    My LG, purchased in May 2016, started to act up in early August, and quit working middle August. It took two weeks to get parts and to get scheduled. But all is good now. Even though the written warranty stated that only the compressor cost would be covered and I would have to pay the labor, LG covered everything.

    So my only loss is for food in the fridge and freezer.

  • Kurt October 1, 2020

    Please ADD me I`ve bought 1 of these in 2015 and I had to throw it away and buy a new one. Therefore I have no receipts since I threw them away once, I bought my new one. So Please ADD me and I hope that you will understand. Thank you very much!

    • Mike October 5, 2020

      I bought 1 in 2015. Finally got rid of it in 2017. Who keeps proof after getting rid of sn appliance I had to have fixed?
      The model was LFXS29766S. The amount of food we lost doesnt even come close to the default amount but I’ll take anything at this point . Only remember the model # as it was written down in my phone book next to Sears Parts and Labors phone number.
      Hope this settlement goes smoothly

  • Sherrie Miranda October 1, 2020

    Please let us know when they start a case for people who bought their LG refrigerator AFTER Dec. 15, 2017.

  • Sherrie Miranda October 1, 2020

    This sucks. We bought ours too weeks after the closing date of this lawsuit. Jan. 2nd, 2018.
    We spent over $1100 in repairs & lost $300 worth of food. Plus $100 for the cooler. We borrowed one but it wasn’t enough.
    Plus 10 days of adding ice to the stuff we could save, hours of going through the fridge, then the coolers.
    Is there going to be another lawsuit for later models?

  • Benjamin Johnson October 1, 2020

    Add Me`

  • Angel Burns October 1, 2020

    Please add me I have two LFXS27466S in my garage that are not working

  • Fong Ha September 30, 2020

    I had my LG refrigerator compressor fixed last 2 months, but under an extended warranty, they didn’t give me any proof of paperwork. What can I do to ? Can I still join the lawsuit?
    Thanks

  • Catherine A. Gurry September 30, 2020

    We had an LG refrigerator and had sanitation co pick it up for recycling. Lost a lot of food and created quite a mess of the kitchen floor from leaking

  • Wendy Newman September 29, 2020

    What about the Kenmore fridges with LG compressors??? Mine took a shit after less than 3 years. They wanted TOO much money to even just come look at it and diagnose. It sits in my garage right now. Had to buy a new fridge.

    • Dawn Barnhart September 30, 2020

      Me too. My kenmore with a LG compressor went out after 2 years! $900 to fix !!!

  • MaryAn Schmidt September 26, 2020

    Looking at the class settlement form it states that it has to be within 5 years of purchase. That is so not right! We had a five year warranty on our LG and it decided to have its non-cooling event 2 months after the warranty expired. LG would cover the compressor cost, and the repair estimate for us to cover was $1,500. I bought a Whirlpool fridge for less than that…

  • Robert Young September 26, 2020

    Does this include the Kenmore Elite french door models?

  • Idella Johnson September 25, 2020

    Please add me. I gave mine away for recycling to the power company.

    • Turd McStuffin September 27, 2020

      You have been added. We will send along your $5000 check. Thanks.

      • Kathryn J Olski October 2, 2020

        Omg.Turd.

  • thomas e vibert September 25, 2020

    sorry i had one once. didnt last me that long. please add me

  • Esther Mendoza September 25, 2020

    I think we should start an other lawsuit for the Kenmore Elite models made by LG because ours has the same exact problem but is not listed as a model #. The list is only LG and not Kenmore. Not cool!

    • Susan Curran September 29, 2020

      I agree. Kenmore Elite made by LG should be included in the compressor failure.

  • Elizabeth Cyran September 25, 2020

    This has been goign on for MUCH longer than 2014. It has been goign on for at least since 2002. I know, I had two die on me and destroy an refrigerator full of food. What is MY recourse?

  • Elizabeth Cyran September 25, 2020

    I had TWO LG refrigerators die on me – and I replaced each one OUT OF MY POCKET! Can I still file a claim after all these years? the first one was about 15 years ago.

  • Damon Baiey September 25, 2020

    Figures, the LFXS27466S sitting in my dining room current dead from the same faulty linear compressor isnt included.

  • Kimberly Adams September 24, 2020

    The worst refrigerator I’ve ever owned.

  • Lisa Wicker September 24, 2020

    Is there any claims for 2013 (current suit is for 2014-2017) LG refrigerator purchase? I just had the failed cooling issue & had to have the compressor replaced. LG did cover the part(10yr warranty), but not the labor & a new designed part that attaches to the compressor.

  • evelyn staples September 23, 2020

    i HAVE HAD ALL PROBLEM S WITH MY FRIGIDAIRE PURCHASED 05/2014. HAVE TO KEEP TWO TOWELS UNDERNEATH FIRST SHELF TO KEEP ALL THE LEAKEAGE FROM SEEPING INTO THE REST OF FRIGIDAIRE AND FOOD ITEMS BOUGHT THE DISHWASHER, MICROWAVE, FRIDGE ADN ELECTRIC RANGE, DELIVERED IN JUNE, 2014. HAVE SPENT MUCH VERY ILL , TIME IN HOSPITAL AND COULD NOT SEEM TO GET IT RECTIFIED. PURCHASED FROM HH GREGGS, CLEARWATER, FLORIDA. CAN YOU HELP WITH THEM

    • Top Class Actions September 24, 2020

      This particular settlement is for LG refrigerators. You can email us at Questions@TopClassActions.com with your questions about your Frigidaire appliances.

  • Mark W September 23, 2020

    NEW PROBLEMS LG Fridge the QC sucks. The rubber gaskets are pulling away. Rotten, gaskets coming apart. The plastic which they glue the gaskets have holes in it and powdered.

  • Karla baggett September 23, 2020

    Please add me

    • Top Class Actions September 24, 2020

      You must go to the settlement website and submit your claim: https://www.lgfridgesettlement.com/. Good luck!

    • Walter Montgomery September 24, 2020

      Add Me

      • Celestine Roberson September 24, 2020

        Add Me

  • KAY Gibson September 23, 2020

    I was charged a labor charge of 150 to have someone come look at it and he told me 900 for part plus labor it was cheaper to get a new fridge food spoiled it was awful

  • James E Gribble III September 22, 2020

    I HAVE AN LG FRIG THAT THE WARRANTY EXPIRED AFTER A YEAR, PURCHASED FROM LOWES, WANT TO BE ADDED TO THE EXTENDED WARRANTY, AS I HAVE HEARD THE COMPRESSORS ARE HAVING FAILURE PROBLEMS. PLEASE ADD ME TO YOUR LIST

  • emerita September 22, 2020

    we bought LG Refrigerator couple years ago. please add me

  • Linda hopkins September 22, 2020

    Please add

  • Ines Garcia September 22, 2020

    I have an LG, please add my name.

  • DAVID WONG September 22, 2020

    I have a Kenmore Elite refrigerator with an LG compressor, purchased in September 2016, that needed the compressor replaced in September 2020. Replacement cost was $922. for LG compressor and labor. Please add me.

    • Linda hopkins September 22, 2020

      Please ask me end up get another cost to much to fix I had a Kenmore refrigerator Elite I Purchase in 2016

    • Top Class Actions September 24, 2020

      You must go to the settlement website and submit your claim: https://www.lgfridgesettlement.com/. Good luck!

  • Shemone Fullilove September 22, 2020

    Please add me

  • Janey Kelly September 22, 2020

    Wanted 865.00 for compressor plus labor. 165.00 for repairman from Grand Rapids. He told me not to waste my money, just buy a new fridge. So I did.

  • Tiffany Moore September 22, 2020

    Is the Kenmore brand a part of this lawsuit? Same thing happened with our refrigerator which was made by LG with the Kenmore label slapped on it and LG refused to fix.

  • NANCY MILEVSKI September 22, 2020

    please add me

  • Gordon R September 22, 2020

    We had our Kenmore Elite 795.74025.411 refrigerator for just over 3 years and it stopped (8/7/19) – No Refrigeration, no freezer. Just 4 months after our 3 year warranty expired. We called Sears and after more than 10 calls and 3 weeks. service for repair to replace the “Linear Compressor” that was under LG 10 year parts warranty but labor is not covered. Our cost $465.00 plus lost food. This is made by LG – is this covered by LG lawsuit?

  • Jackie Farrow September 20, 2020

    add me.

  • Amy A wait September 18, 2020

    my compressor went out and we lost food too

    • Tamika Marshall September 19, 2020

      Hi! Pls add me to the refigrater & compresser claim Samsung

    • Top Class Actions September 24, 2020

      You must go to the settlement website and submit your claim: https://www.lgfridgesettlement.com/. Good luck!

  • charlene lewinski September 18, 2020

    Add me please compressor replacement, lost $350 of food fridge purchased 9/2015 replacement compressor 5/2020.

  • Ryan Slack September 17, 2020

    It offers up to $450 with no proof of purchase yo!

  • Tammy Nash September 17, 2020

    add me please

  • LISA HAWKINS September 16, 2020

    Please add me

  • Erica Konecsny September 15, 2020

    I have a kenmore elite refrigerator that needed the compressor replaced in June 2020. We purchased the fridge in February of 2018. When the repairman replaced it after 3 weeks he said it was an LG compressor and replaced it with a new LG compressor. Am I eligible for the class action law suit

  • Janice Rodic September 15, 2020

    What about other brands that had LG parts?

  • Maria Ford September 15, 2020

    My LG refrigerator had to have a compressor replaced twice, costing $325.00 each time. Please add me.

  • Cassandra D Hart September 14, 2020

    I rented a home in 2016 that had an lg refrigerator, had constant problems. Can i file a claim if i, as the tenant, lost food and had out of pocket costs? My landlord didnt pay for any losses or a replacement while we lived there.

  • Donna September 13, 2020

    I will be filing a claim shortly. LG contracted out a compressor replacement, all paid but we lost everything in the refrigerator.

  • Edward Rowell September 12, 2020

    Add me I purchased LG covered refrigerator in 2016 its been repaired twice each time it cost me 225.00 dollars each time

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Posts