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UPDATE 2: On Nov. 16, 2020, the Court granted an extension and deadlines have changed. The claim form deadline has been extended to Feb. 5, 2021, and the opt-out and objection deadline has been extended to Dec. 10, 2020.
UPDATE: September 2020, the LG refrigerator cooling defect class action settlement is now open. Click here to file a claim.
LG Electronics has reached a settlement deal for a LG refrigerator class action lawsuit to resolve claims that the company’s refrigerators stopped cooling due to a compressor defect.
According to the settlement motion, about 1.5 million consumers could receive cash payments and extended warranty coverage. The motion is under consideration for approval in New Jersey court.
Under the terms of the settlement, LG would make cash payments to about 1.55 million consumers in the Settlement Class.
Class Members are able to receive payments for reimbursement of parts and labor costs in addition to property loss, such as food or medicine spoiled due to the LG Electronics refrigerators not cooling the items, according to the settlement terms.
LG will also compensate Class Members for unsuccessful or delayed repairs, or the cost of replacing the refrigerator.
If affected consumers are able to document their claims, they could be eligible for up to several thousand dollars, the settlement says. Those who provide attestation but not documentation may be eligible to recover up to $450.
There is no cap on the payments.
Class Members also will receive an extended warranty that will cover the full repair cost for cooling failures in the LG Electronics refrigerators and related property loss for five years from the date the appliance was purchased, the class action settlement says.
To bolster this warranty service, LG has also agreed to employ more technicians and put a dedicated team in place to address the cooling failures, the class action settlement claims. LG will also develop more reliable replacement parts.
Attorneys’ fees and costs are subject to Court approval and will be paid separately. Those awards will not reduce settlement benefits.
The Settlement Class includes anyone in the U.S. who bought one of the covered models of LG Electronics refrigerators produced between Jan. 1, 2014 and Dec. 31, 2017.
Consumers who previously released claims in favor of LG, those who purchased refrigerators manufactured after Dec. 31, 2017, and those who bought Kenmore refrigerators from Sears are not eligible to be included in the Class, according to the class action settlement.
Also excluded are consumers who bought LG refrigerator models of which fewer than 1,000 units were sold “or for which the service rate for No-Cooling Events was less than 1% of sales,” the settlement says.
Plaintiff Michael Bentley’s class action lawsuit was consolidated with other similar complaints dealing with the allegedly defective LG Electronics refrigerators.
According to Bentley’s complaint, he had purchased an LG Kenmore refrigerator for about $1,500 from a Michigan Sears in 2015, after seeing ads touting the appliance as high quality and fully functional.
Bentley said he received additional information about the refrigerator and its compressor in the form of brochures and owners’ manuals, but did not see any disclosures that the compressor was defective or prone to failure.
Bentely’s Kenmore refrigerator failed because of the compressor defect in September 2018, the complaint says. It allegedly would not stay cool and spoiled his food.
He requested repairs through Sears, and although he was told the repairs would be covered under the warranty, he was charged $100 to diagnose the issue. He says he was ultimately charged $700 for a replacement compressor.
But the refrigerator failed from the compressor defect again on March 20, 2019, according to the complaint. Again, the repairs — this time completed by a local repair shop — cost about $750, and the repair technician allegedly informed him that he was “wasting money on repairs because the refrigerator would likely fail again from the same problem.”
Bentley says he replaced the refrigerator with a General Electric model in April 2019.
Had he known the LG refrigerator was defective he would not have bought it, would have paid a different price or would have returned it, the class action lawsuit says.
The plaintiffs claimed the linear compressors in their LG Electronics refrigerators were defective and prone to failure, causing them to be unable to cool their contents.
The class action lawsuit also alleged that LG had long known about the defective compressors after many consumers and LG-authorized repair technicians reported the failures to the company.
However, LG has “vigorously disputed Plaintiffs’ allegations,” according to the settlement motion.
A final approval hearing on the settlement motion has yet to be scheduled.
Did you purchase one of the defective LG Electronics refrigerators? Tell us about your experience in the comments below.
Top Class Actions will post updates to this class action settlement as they become available. For the latest updates, keep checking TopClassActions.com or sign up for our free newsletter. You can also receive notifications when this article is updated by using your free Top Class Actions account and clicking the “Follow Article” button at the top of the post.
The plaintiff and Proposed Class are represented by Shanon J. Carson, Lawrence Deutsch, Jacob M. Polakoff and Amey J. Park of Berger Montague PC; Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP; and Benjamin F. Johns and Samantha E. Holbrook of Chimicles Schwartz Kriner & Donaldson-Smith LLP.
The LG Electronics Refrigerators Class Action Lawsuit is Michael Bently, et al. v. LG Electronics U.S.A. Inc., Case No. 2:19-cv-13554-MCA-MAH, in the U.S. District Court for the District of New Jersey.
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217 thoughts onLG Refrigerator Lawsuit Settlement Provides Cash, Warranties to 1.5M Consumers
After our LG FRENCH DOOR REFRIGERATOR was diagnosed with a bad compressor just 3 weeks shy of 7 yrs a scheduled repair today 9/21/20 .we were told that LG and the company would have no interest in covering parts and any labor charges even though the manufacturer’s warrantee states that the compressor is covered for 7 yrs. The unit was bought from G C R CORPORATION as a refurbished unit . I’m now told that GCR AND LG HAVE AN AGREEMENT that LG isn’t going to cover this ! Sears told me today that the cost would be $1500.00 parts and labor! Outrageous, for perhaps 2 hrs work ! What a rip off ! I dont mind paying for service but being rapped is insane!
I bought a Kenmore in 2014, It stopped cooling properly only after 6 years. After many phone calls etc, we learned it was made by LG. So did some more research as to where to get it fixed and we are told there isn’t a LG repairman in Nebraska. I expected this very expensive refrigerator to last 15-20+ years.
If I had known what I know now, I would have never purchased this refrigerator. I will never recommend an LG product, EVER. Very poor customer service. I also learned my refrigerator doesn’t qualify for the lawsuit. WHY NOT? Seems to me, it should be included. LG made my Kenmore, so it should be in the lawsuit.
Please add me to the list
Bought at Lowe’s 11/08/2016
Lost a lot of food when compressor failed
Model number LFXS30766-S
Also had water in basement from the water dispenser continuously running through the night
I purchased a Kenmore Elite French Door refrigerator 2 1/2 years ago. The fridge was over $3000.00. The compressor would made a whistling noise when I closed the bottom freezer door. I contacted Sears service and explained. They informed me that If the tech came to my house to diagnose a customer error and there was nothing wrong at the time they wound charge me for a services call 129.00 and labor for the techs time. The problem was it didn’t make the noise every time. Yesterday I woke up to a warm fridge/ freeze. Again, I called Sears. They informed me it would be $260.00 to tell me yes you are correct your compressor went. Plus, the compressor is covered but the labor to install is not. When I asked for a possible estimate of that we were over $1000.00 with labor and the original service call. But, better they couldn’t even come to my home until Oct. 5th 2020. They can send a certified sears repair but even they were over a week. I lost my food and now I’m shopping for a new fridge. I want to be added to the class action lawsuit. That fridge should have lasted longer then 2.5 years. I call LG and they won’t even touch it even thought it’s an LG compressor.
Your experience sounds exactly like mine. Not good at all. Mine is also a Kenmore Elite French door with ice and water in the door.
That is the same issue with mine. Purchased a Kenmore Elite 795.73107 French Door/Bottom Freezer in 2018. Paid a little over $1800. It stopped cooling and freezing a week ago. Had the evaporator fan motors replaced along with the relay and overload to the compressor with no success. Tech won’t be out until October 15, 2020. Had to throw away a ton of food. Praying compressor is not defective. As it is an LG linear compressor.
2018 our LG refrigerator went out under warranty….. we finally bought another brand after no response from LG For over 30 days
You should already have me on file, I also sent a video last year at your request. I lost all food in freezer and Refrigerator because we had gone on vacation, plus service call and labor after 10 more days for a new compressor.
We purchased a LG Refrigerator around 2016 from PC Richards in Wayne NJ. They have all the repair tickets. They were out to our house 4 to 5 times replacing the compressor and numerous parts. We continued to have food and medicine loss until we finally told them that we wanted a new refrigerator. Please add me to this Class Action Lawsuit
I have purchased a brand new LG-LFXS30726S French door refrigerator in 2016. While I haven’t had a major issue with anything breaking down, I noticed the cooling in the freezer isn’t consistent and not as cold sometimes. Also, the lights doesn’t always turn on when I open the freezer and other times, it’s flickering. I hope this will be covered too.
Please add me to the list will never buy a LG ever again.vsirry
please add me to this lawsuit settlement. Bought LG fridge in nov. 2015, it stopped working in august 2017. long story short we end up buying new fridge in september 2019 because of the endless back and forth with trying to fix it.