Change Healthcare cyberattack affects insurance submissions, prescription refills, more

Change Healthcare cyberattack overview: 

• Who: A cyberattack against United Health’s Change Healthcare continues to affect pharmacies and health systems across the United States.
• Why: A suspected nation-state associated threat actor breached Change Healthcare.
• Where: The cyberattack affects consumers nationwide. 

United Health’s Change Healthcare remains down following a cyberattack against its systems in late February, with the outage continuing to disrupt pharmacy and health system operations nationwide. 

A suspected nation-state-associated threat actor breached Change Healthcare, which provides tools for payment and revenue cycle management, according to a filing with the U.S. Securities and Exchange Commission (SEC) late last month. 

United Health says more than 90% of pharmacies in the United States set up electronic claims processing workarounds in the wake of the outage, while others are using offline processing systems, according to CNBC. 

Change Healthcare confident other United Health systems not affected by cyberattack 

United Health says it proactively isolated and disconnected the affected Change Healthcare systems immediately upon discovering the breach in the interest of protecting its partners and patients and to contain, assess and remediate the incident.

“The company is working diligently to restore those systems and resume normal operations as soon as possible but cannot estimate the duration or extent of the disruption at this time,” United Health says in its filing with the SEC. 

Change Healthcare, in updates posted since the incident, says it is confident the cyberattack did not affect the systems for United Health, UnitedHealth Group and Optum, which merged with Change in 2022, CNBC reports. 

United Health says in its filing with the SEC it “has not determined the incident is reasonably likely to materially impact” either its “financial condition or results of operations.” 

In other recent news involving a cyberattack, a consumer filed a class action lawsuit against Integris Health last month, claiming the company failed to protect the data of nearly 2 million patients affected by a Nov. 2023 data breach. 

Are you affected by the cyberattack against Change Healthcare? Let us know in the comments.

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