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A website has been established to inform Class Members of their rights under a class action settlement that accuses Massage Envy Spa of unfairly increasing monthly membership fees.
Massage Envy denies the claims that it wrongly increased membership fees, but has agreed to settle the membership fees class action lawsuit to avoid the risks and costs of continuing litigation.
The Massage Envy class action settlement website notes that the Court has not decided who is right in the lawsuit, but has granted preliminary approval for the proposed settlement deal.
Massage Envy and customers allegedly affected by membership fee changes have reached a settlement that would provide $10 million in vouchers worth between $10 and $50 to Class Members.
Under the settlement terms, if the claims made for compensation do not reach $10 million, the value of the vouchers distributed will be increased until the total value of vouchers distributed reaches $10 million.
Plaintiffs from a separate Massage Envy class action lawsuit protested the proposed settlement deal for this Massage Envy class action lawsuit, saying that the vouchers are not a sufficient benefit because to use them, customers have to purchase more Massage Envy products.
Class Members are people who were a member of any Massage Envy Spa in the United Sates between Nov. 4, 2006 and June 7, 2019 and their monthly membership was increased during that time.
The website also notes that Massage Envy Spa members who were members on June 7, 2019, were then bound by terms of a new membership agreement, which states that Massage Envy could give customers a 45 day advance written notice of any changes to membership fees.
Experts say that the benefits provided by the proposed settlement deal represent around 10 percent of what Class Members could have received had the Massage Envy membership class account lawsuit gone to trial and had the Court decided in the customers’ favor.
The Massage Envy settlement website states that Class Members do have the option to opt out of the settlement.
Customers who opt out will not receive benefits but will not be bound by settlement terms and retain the option to pursue litigation against Massage Envy.
The deadline for Class Members to exclude themselves from or object to the settlement is Sept. 20, 2019.
Online voucher requests can be submitted starting on July 22, 2019, with a deadline of Sept. 20, 2019.
A final approval hearing is scheduled for Nov. 1, 2019.
Plaintiffs who filed the Massage Envy class action lawsuit say that customers were told that they could “lock in” membership rates and that their rates would not change. Additionally, the company allegedly advertised that customers could cancel their subscriptions at any time.
However, the company reportedly raised membership rates without customers’ consent. Additionally, customers claimed that Massage Envy intentionally made it difficult for members to cancel their memberships.
The Massage Envy customers are represented by Jeffrey R. Krinsk and Trenton Ross Kashima of Finkelstein & Krinsk LLP.
The Massage Envy Membership Rate Hike Class Action Lawsuit is McKinney-Drobnis v. Massage Envy Franchising LLC, Case No. 3:16-cv-06450, in the U.S. District Court for the Northern District of California.
UPDATE: July 2019, the Massage Envy membership fees class action settlement is now open.Click here to file a claim.
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47 thoughts onMassage Envy Class Action Settlement Website Established
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Has anyone been notified about the outcome of the lawsuit? I submitted a claim last year. Last I saw, they were going to have an answer on Or around February 28th.
I too have been tying to find out. I had the no 855-424=0466 to call for info but only get a msg machine. I think the lawyers are again the only winners in this lawsuit.
I would agree with that. It was supposed to have been finalized by now. There was a website and when I tried to look it up, or anything associated with the names of the attorneys, the website was not found!
According to the website, the settlement was approved on Feb 28,2020, but an appeal was filed in March, I assume by Massage Envy. That appeal could take a while, so we could be waiting for yet another year. Ugh Ridiculous
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Same thing happened to me. Don’t trust anything they say.
I’ve been a member since about 2008 and my monthly was $39.99 and now it’s $65.99. I have about 40 massages banked up due to a busy life. When I asked about canceling I was told I would lose the massages I already paid for or I had to pay $20 a month to basically hold on to them. This is a rip off and a scam. If I buy 10 massages for friends they don’t expire since I paid for them, why would I lose something I paid for? Please help
I am in the same problem and I do not understand why there is a class action about this!!!
I am in the same situation. I have 29 sessions paid for. They now want to charge me $20 a month to keep them. How is this legal?
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I have been a member as well as my husband to massage envy where they take out money from our accounts each month but we are never able to use the services due to lack of staff. My husband and I have over 45 services available already paid. I have asked our membership to be cancel numerous times only to be told it has to be in writing which I did 3xs. No response. I asked to be refunded for the services we have not used again no response, so I stopped payments to them. Now they call everyday wanting money and I told them until I get a refund or a Corporate manger calls me they will no longer receive my hard earned money. This company is a joke. It’s a money racket that needs to be taken down. They do not honor their mission so I won’t either until it’s made right.