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A federal class action lawsuit filed in New York claims Whirlpool KitchenAid self-cleaning ovens not only break in as little as two cleaning cycles, but that using the self-cleaning cycle five or six times “damages the ovens beyond repair.”
According to the Whirlpool KitchenAid class action lawsuit, “The Ovens feature a self-cleaning capability that, upon the first or second use, damages the control panel as a result of excessive heat, requiring costly repairs in order to begin reusing the Oven. After the fifth or sixth use of the self-cleaning cycle, the heat from the self-cleaning cycle damages the control panel beyond repair.”
Whirlpool sells these defective KitchenAid self-cleaning ovens at major U.S. retailers, including Home Depot, Sears and P.C. Richard & Sons, with a one-year factory warranty for parts and labor and a five-year warranty for specified parts if they become defective because of workmanship. These warranties are virtually useless, the class action lawsuit claims, because “the damage resulting from the self-cleaning cycle is not covered by the 5-year warranty” and “consumers often do not use the self-cleaning feature during the first year, since the Oven has not yet been heavily used and dirtied.”
The KitchenAid class action lawsuit claims Whirlpool knew about the serious nature of the defective KitchenAid self-cleaning ovens that required costly repairs and ultimately result in the destruction of the oven, yet continued to sell the ovens. Numerous customers have alerted Whirlpool about the problems with the KitchenAid self-cleaning cycle, yet “to this day, [Whirlpool] continues to conceal material information from users, consumer, and the public.”
The Whirlpool KitchenAid class action lawsuit is brought on behalf anyone who purchased a KitchenAid self-cleaning oven on or after June 3, 2008 at retail price for personal use in the State of New York. It is seeking class certification, refunds to class members, compensatory and other damages, and an order requiring Whirlpool to immediately cease its wrongful conduct and enjoin it from continuing to conceal the defect.
A copy of the Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit can be read here.
The case is Richard Wolfson vs. Whirlpool Corporation in the United States District Court for the Eastern District of New York.
UPDATE: The Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit was dismissed on June 27, 2012.
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100 thoughts onWhirlpool KitchenAid Self-Cleaning Oven Class Action Lawsuit
Nov. 2009 whirlpool electric self cleaning oven use the self cleaning one time and oven stopped working and control panel where clock is just blinks. Control board is $300.00 oven cost $450.00, now it is worthless, call them and they pretend they have not heard of that problem and will not provide the replacement part, tough luck. Spoke to a Fonda in Tennessee and she would not give me her supervisor name or address. Never will I buy a Whirlpool again, Crooks.
Jim Johnson
purchased a new double oven from Lowes for over 2000.00 dollars and all other Whirlpool appliances for my new house. After self cleaning two or three times, all lights went out and it shut down. A repairman looked at it then told me the parts were not available from Whirlpool but would cost over 500.00 dollars then another service call. He didn’t even know what parts were bad. I have always used Whirlpool appliances but have changed my thinking. Our Whirlpool oven still is not working. Any suggestions for me.
I bought Kitchen Aid Double convection self cleaning ovens in 2004 when I purchased my house. After only two times of using the self clean feature, it fried the control panel. It cost me over 600.00 to replace. I wrote Kitchen Aid but they acted like there was no problem. I paid over 3300.00 for these ovens and it is a disgrace that Kitchen Aid puts out a product like this. Sorry to hear they are still selling ovens with this defect. I would never buy Kitchen Aid ovens again. What a sham!!!!!!!!
Along with KitchenAid, we’d all do best steering clear of the morally bankrupt & ethically questionable corporate umbrella they fall under. Whirlpool also markets: Maytag, KitchenAid, Jenn-Air, Amana, Gladiator GarageWorks, Inglis, Estate, Brastemp, Bauknecht, Indesit, and Consul. Whirlpool Corporation is the world’s largest home appliance maker.
I purchase a KichedAid oven July 2016, and the reason for this purchase was the range had the Aqualift self-cleaning which was explain to me that it steam clean the oven. I can not use any chemicals because of my health, and I am to old to bend down to clean a oven. The Aqualift self-cleaning technology this technology is full of ******. I tried to clean the oven with this so call technology till this day the oven is a mess. You can not clean the oven at all.
My Kitchen Aid double wall ovens completely stopped working the first time I tried to use the self-cleaning function. I tried to clean the top oven only. An hour or so into the cleaning cycle all the lights on the touch panel went off and the oven door stayed locked. I can’t open the top oven and the bottom one also does not work at all. My electrician said that probably the circuit board was burned out. He recommended not trying to fix it because it would just happen again. He said there was not enough insulation. Now I know it’s not something we did wrong, it is faulty design.
cleaned our kitchenaide oven using the self cleaning feature. destroyed 2 heat elements kitchenaide says they have no knowledge of the problem 01-03-2017 this oven was almost spotless just thought we would try the self cleaning feature . now no oven at all what a rip . control panel lights up and seems to work but the elements dont heat.
class action suit filled in ny available on internet.
anybody that has had success with kitchenaide paying the repair cost please post.
barry c
How much did it cost to repair? When we used the self cleaning it melted the front latch. This latch will now not allow the door to close resulting in the lights not turning off and the oven not working. Another weird thing that happened was that the front handle of the door just randomly fell off one day and no one was even around it. This oven is only 2 years old and hardly used.
Each time I have tried the convection, broil, or self cleaning option in my Kitchenaid Architect gas stove the gas valve needed to be replaced. EVERY SINGLE TIME!
I paid thousands for this stove and am unable to use any of the features. I have always purchased Kitchenaid appliances, but never again. My matching wall mounted Kitchenaid microwave has also needed repair. I am looking for a new refrigerator now, and will not even consider this brand.
Shame on you, Kitchenaid! You have lost a lifetime customer!
Same problem, after cleaning cycle the controls no longer work.
I bought a Whirlpool double oven a year and a half ago. I also purchased a five year warranty from Whirlpool. The ovens were highly rated by Consumer Reports (never trust CR) and I figured that between the high rating and the warranty I was protected. I had heard of the problems with self cleaning but I presumed that they must have resolved this by now, foolish me.
The oven never worked properly, it would switch off randomly if I tried to set the temperature above 450 degrees, and the first time that I used the self cleaning cycle the thermal fuse blew and both doors locked. After a couple of weeks delay a repairman replaced the temperature control board and the thermal fuse, I contacted Whirlpool and asked for a refund since they were clearly aware of a design flaw in their products. The supervisor informed me that “we repair we don’t replace. The next time that I ran the self cleaning cycle the same thing happened. This time the repairman replace the thermal fuse but after talking to Whirlpool told me that they would refuse to honor the warranty in future because the cabinet cutout was one eighth of an inch too narrow. He added that Whirlpool had told him that 90 percent of the problems with the self cleaning cycle were due to “faulty installation”
“Faulty installation” – yes – the fault is buying and installing Whirlpool/Kitchenaid. Forget suing these folks – it is long past time for an attorney general somewhere to bring criminal charges against Whirlpool. Maybe they could also bring an action under RICO. Seems to me that knowingly selling ovens that are pretty much guaranteed to fail if you use the self-clean function qualifies both as criminal (I think this is fraud) and as a racket (RICO). I have lost count of how many times I have had to replace the thermal fuse. I am now experimenting with bare $2 fuses instead of the $30+ fuse sold by Whirlpool.
i cleaned my whirlpool oven for the first time 11/30 15 it just stopped working before that it took hours to bake &roast after cleaning it the oven never got hot again ihave been out of an oven since we checked all aspects