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A federal class action lawsuit filed in New York claims Whirlpool KitchenAid self-cleaning ovens not only break in as little as two cleaning cycles, but that using the self-cleaning cycle five or six times “damages the ovens beyond repair.”
According to the Whirlpool KitchenAid class action lawsuit, “The Ovens feature a self-cleaning capability that, upon the first or second use, damages the control panel as a result of excessive heat, requiring costly repairs in order to begin reusing the Oven. After the fifth or sixth use of the self-cleaning cycle, the heat from the self-cleaning cycle damages the control panel beyond repair.”
Whirlpool sells these defective KitchenAid self-cleaning ovens at major U.S. retailers, including Home Depot, Sears and P.C. Richard & Sons, with a one-year factory warranty for parts and labor and a five-year warranty for specified parts if they become defective because of workmanship. These warranties are virtually useless, the class action lawsuit claims, because “the damage resulting from the self-cleaning cycle is not covered by the 5-year warranty” and “consumers often do not use the self-cleaning feature during the first year, since the Oven has not yet been heavily used and dirtied.”
The KitchenAid class action lawsuit claims Whirlpool knew about the serious nature of the defective KitchenAid self-cleaning ovens that required costly repairs and ultimately result in the destruction of the oven, yet continued to sell the ovens. Numerous customers have alerted Whirlpool about the problems with the KitchenAid self-cleaning cycle, yet “to this day, [Whirlpool] continues to conceal material information from users, consumer, and the public.”
The Whirlpool KitchenAid class action lawsuit is brought on behalf anyone who purchased a KitchenAid self-cleaning oven on or after June 3, 2008 at retail price for personal use in the State of New York. It is seeking class certification, refunds to class members, compensatory and other damages, and an order requiring Whirlpool to immediately cease its wrongful conduct and enjoin it from continuing to conceal the defect.
A copy of the Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit can be read here.
The case is Richard Wolfson vs. Whirlpool Corporation in the United States District Court for the Eastern District of New York.
UPDATE: The Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit was dismissed on June 27, 2012.
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100 thoughts onWhirlpool KitchenAid Self-Cleaning Oven Class Action Lawsuit
Profile double wall oven PT75505FSS was purchased in 2017 and stored at the seller’s warehouse until installation. It was installed in our new house 1 1/2 years ago. On 1/2/2020 I turned on the broiler. A minute or so later there was a loud explosion, a flash, and a fire in the oven. If it had occurred when I was opening the door at the time, I would have been injured by the exploding bits of melted metal. The flying metal “bb’s” chipped the glass door. The element apparently shorted out, caught fire and melted aluminum dripped on the oven floor. Of course it was out of the ONE year warranty (it expired shortly after the oven was installed due to construction delays). After scheduling 2 service calls (one of which was changed without notice to us), we met with the tech. GE tech Josh 502 documented the issues in a log. He ordered parts and came back a week later to discover the glass door was chipped and one of the new parts had a bent frame. He re-ordered parts and we re-scheduled again for the earliest available date another week later. However, the tech did not show up, no one called, and after contacting them again, it was repaired on the 3rd visit. When I looked online to see if others were having problems I see that there were several class action lawsuits as early as 2011 regarding the self cleaning feature destroying the oven control and/or shattering the glass door. I had used the self cleaning feature for the first time, sometime after Christmas but didn’t make any connection until I read about the class action. At the time, it seemed like the oven got very, very hot. GE apparently has not changed it’s defective manufacturing and design issues even though they’ve had plenty of time to do so. I’m concerned that even though repaired, it will still be unsafe to use and that another purchaser may be injured. I certainly won’t be using the self clean “destruct feature” again.
Still happening. I ran my 2014 Kitchen Aid self clean for the second time and fried the thermal fuse and the heater element. I called and they said it’s not an issue, but a malfunction in the unit. So i have to pay a $120 service call to fix a “feature” that is incliuded with the appliance..what a crock. Turn on the self clean feature equals break your oven.
While it looks like the lawsuit has been dismissed, it appears that the problem still exists. I too just ran my self-clean cycle and now own a locked oven with a fried control panel.
Refile the suit, please. the problem still exists
I too have a kitchenaid double wall over and lucky me I used the self cleaning option and you guessed it I burnt it up too. It got fixed after weeks not being able to bake anything. Now we have kept our home warranty just because of this half tail brand oven. I am so stupid coz I thought I was getting a awesome oven. I see where you say the lawsuit was dismissed in 2012. So I wonder does that mean we are all screwed??? If it still possible I would sure love to be a part of the suit. This has taught me a awesome lesson coz I will never ever buy anything else Samsung nor will we buy anything else before we google it to make sure it isn’t crap first!!!!!
Sad, it is still happening in 2020. After having my first double wall oven replaced by kitchen aid, I no longer use the self cleaning feature. Brand new oven, and over a year the fuse blew over eight times.
2015 Kitchen Aid wall oven – Just did our 2nd self cleaning last night – 2 days before Christmas Eve and Christmas where we’re hosting the holidays and our oven is dead. Tech is here now on a Sunday to replace the thermal fuse. We want part of something against this copany as well as this is a joke. What oven has a self cleaning feature only to break the entire appliance??? This should include the people who sells these units to us as well. WHY is nothing said to prevent and avoid this? Specialty Appliance is who we bought it from and Kitchen Aid is the manufacturer who should be paying for all of these mishaps.
Same thing happened with our oven in 2019
I have a Kitchenaid where the electronic control panel blew out on the first time I used the self clean. I was told not to use the self clean cycle. I also have a problem with liquid staying inside the glass door panels making it unsightly and impossible to clean. Is there a current lawsuit that can be joined?
I would love to be a part of this lawsuit, I have had to have the motherboard, temperature control system, and multiple other parts replaced 3 times, once a year/ about every 8 months it fries from over heating on the KOCE500. Cannot use it above 400 degrees or it fries with an electrical smell, last night it was 350 degrees, now I have wood that is discolored. I am so frustrated with this unit. When I called KitchenAid, they said there is no reported issue with this device. I can see several sites online where people are taking about it. Please contact me.
This just happened to my 2013 KitchenAid KEBS109BSS Convection oven. 2nd time we ran the self cleaning cycle and poof – it just died with about an hour remaining and now a power cycle has not unlocked the door or restored activity to the control panel.
Who do we contact to get included in this class action?
Has anyone been able to join the lawsuit? I have a 3 year old Kitchen Aid double oven purchased in 2015. I put on the self cleaning cycle last night and woke up to a dead locked oven.
Has anyone experienced an issue with the oven, of the slide in range model, leaking so much heat on the oven door sides that you need a pot holder to hold onto the handles on the cabinets on the sides of the oven? I am afraid to use the cleaning feature. Leary of what might happen to my wood cabinets or a fire.